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Topic: Help! I accidentally paid for a wrapper I did not print!

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Subject: Help! I accidentally paid for a wrapper I did not print!
Date Posted: 8/27/2008 8:18 PM ET
Member Since: 10/25/2007
Posts: 3,220
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It was under the Do you Need to Hand Write Your wrapper link. I don't know why I clicked on it. I was trying to view an address. I don't remember that link asking me to spend money there before. I spent less than $2.00 but does anyone think I can get my money back? And how to I go about doing it?

Thanks,

The Klutz       -      Marla Maye

 

Amy
Date Posted: 8/27/2008 8:40 PM ET
Member Since: 3/11/2008
Posts: 1,716
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What if I print with postage and then can't send the book, or my printer malfunctions?

  • If you cancel a transaction (or the system cancels the transaction if you did not mark the book mailed in time) after printing with postage, the postage and fees can't be refunded by PBS.  The funds are transmitted to USPS when you download the wrapper with the postage on it.  You could try taking the printed, unused wrapper to the PO and discussing this with them.    We have no mechanism to recover these funds from USPS ourselves, but individuals may be able to do so.
  • If you download a wrapper with postage and then your printer malfunctions, remember that you can reprint the wrapper (you can download it again) using the RePrint Wrapper button without being charged.  This can be done from any computer that has a working printer attached.   You should try this option if it is at all possible before cancelling--once canceled, the postage cannot be refunded.

This is the closest thing I could find in the Help Docs about your situation.

Looks like you can't be refunded your money.

But let me get this straight - what did you spend the money on exactly? Before I go any further..

Subject: how I blew apprx $1.75
Date Posted: 8/28/2008 10:41 AM ET
Member Since: 10/25/2007
Posts: 3,220
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I agreed to accept the charges for printing a wrapper I did not need to print.

It was under the Do You Need To Hand Write Your Wrapper link of printing wrappers. I was trying to view a name and address so that I could hand print it.

It was a small amount of money. Not enough to buy a gallon of gas with. lol

Thanks for answering though,

Marla Maye

Amy
Date Posted: 8/28/2008 11:07 AM ET
Member Since: 3/11/2008
Posts: 1,716
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There aren't any charges for printing a wrapper. What you would be purchasing is postage and once you've clicked the link that says "Print Wrapper," a popup appears that confirms you want to buy [this much] in postage. Did you miss that popup?

In any case, since you've already paid for a wrapper with postage, you can simply re-print that wrapper with postage on it. Just click on the button that says "Print Wrapper" and you will be able to download the wrapper again and print it this time.

Date Posted: 8/29/2008 7:00 AM ET
Member Since: 8/26/2006
Posts: 9,309
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Amy's idea is a great one.  You can check your "money registry" on the horizontal yellow bar on your "my account" page to see what the charge was for.  There's no charge for seeing the address to hand-write a wrapper.

Date Posted: 8/29/2008 2:03 PM ET
Member Since: 10/13/2007
Posts: 8
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Print the postage page anyway.  The postage part of the paper doesn't have to go with the address.  It is comparable to stamps.  You can use it to mail your next book of the same weight, as long as the address for both are continental usa. 

 

 

Date Posted: 8/29/2008 2:49 PM ET
Member Since: 5/14/2007
Posts: 881
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I never thought about that!



Last Edited on: 8/29/08 2:49 PM ET - Total times edited: 1
Date Posted: 8/29/2008 8:41 PM ET
Member Since: 8/26/2006
Posts: 9,309
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I would think that there's some kind of code built in to prevent people from photocopying the printed postage and using it on all kinds of mailings.  You could ask about that over at the USPS questions forum.