Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Help - my first RWAP. What can I do? - RESOLVED

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Help - my first RWAP. What can I do? - RESOLVED
Date Posted: 1/18/2011 4:04 PM ET
Member Since: 1/2/2011
Posts: 212
Back To Top


Last Edited on: 2/25/15 3:50 PM ET - Total times edited: 4
Date Posted: 1/18/2011 4:11 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

If she doesn't want to refund the credit, there's no way you can force her. However, she has openly admitted that she knew the book was damaged and sent it anyway. That can be in your favor.

I personally would just send the person one more PM telling her  "I will wait until XXX date, then mark the transaction unresolved." Right after that, I'd use the "contact us" link at the bottom of the page to report her. You never know, they may step in since she admitted what she did.

ETA: Looks like you've done everything by the book. She is basically saying she knows the rules and to hell with them. She's making this up as she goes and is probably going to continue to give you a hard time. Or ignore you.



Last Edited on: 1/18/11 4:15 PM ET - Total times edited: 2
Date Posted: 1/18/2011 4:17 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I'd do what Lisa says. If she doesn't refund the credit by the date you give, I'd contact PBS about her admitting to sending an unpostable and basically saying she's above the rules because one bad transaction won't affect her. Show her that it can and will affect her by reporting her.

Date Posted: 1/18/2011 4:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

PBS doesn't normally get involved with RWPs.  But they might if she admitted in PMs that the book in that condition. 

Date Posted: 1/18/2011 4:20 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

I think I get 10 grey hairs for every time I hear about the "I got it that way" non-excuse. Makes me want to choke someone.

Date Posted: 1/18/2011 4:25 PM ET
Member Since: 10/30/2008
Posts: 1,996
Back To Top

I would definitely give her a deadline to refund the two credits, and if she doesn't respond, contact TPTB.  She's essentially admitted that she didn't follow the rules of PBS and doesn't care that she didn't follow the rules.  TPTB will more than likely be on your side.

Date Posted: 1/18/2011 4:28 PM ET
Member Since: 4/30/2007
Posts: 2,728
Back To Top

So sorry this happened.  I'm with the others- PM her one more time.  She may be trying to bully you and take advantage of the fact that you are a new member and get away with something that she knows she shouldn't.  Here's what I would say: "I'm sorry that you also received the book in unpostable condition.  However, according to the PBS rules, you should have marked the book received with a problem and requested your credit back, rather than repost it to recoup your credit.  Also according to PBS rules, I do not need a requester's condition to request books in postable condition, as RCs are only for condition requirements above and beyond the basic posting guidelines.  I am again requesting that you refund my credit for knowingly sending me a book that  was unpostable according to the basic PBS posting guidelines.  If you would like the book returned, I will gladly do so if you would like to pay for postage in the form of an additional credit.  I will mark this transaction resolved upon the return of my original credit.  If I do not hear from you, I will unhappily mark this transaction as unresolved and forward this correspondence, which details your knowledge of the book being unpostable when you posted it, to the PBS team.  Thank you for your understanding and cooperation."

Good luck.

Date Posted: 1/18/2011 4:28 PM ET
Member Since: 6/29/2007
Posts: 17,193
Back To Top

I always explain to people that "readable" does not mean "postable" and that their book did not meet the minimum requirements for postable at PBS. 

I would also include in your PM to her that since she admitted knowing the book was not postable, that you have reported her directly to TPTB so that they can review her PM where she admits that the book was damaged.

Date Posted: 1/18/2011 4:36 PM ET
Member Since: 8/16/2007
Posts: 15,200
Back To Top

I would do mostly what everyone else has said, send one more PM stating a deadline for the return of the credit. I would go one step further and let her know that if she does not return the credit, I will be forwarding to the Team her PM in which she pretty much admits she passed on an unpostable book but didn't care because "one bad transaction won't affect her account". It will affect someone's account for the Team to see a flagrant disregard of the rules. Is one credit worth having her account flagged as a potential bad swapper who refuses to make things right?

Date Posted: 1/18/2011 5:17 PM ET
Member Since: 10/24/2008
Posts: 1,424
Back To Top

What's really sad is that we've had a few books that people post knowing that there unpostable and saying they received it that way. Then they want to have the receiver's send the book back and then they will refund the credit.

Date Posted: 1/18/2011 5:17 PM ET
Member Since: 1/2/2011
Posts: 212
Back To Top

 

 

Edited: mis-type



Last Edited on: 2/25/15 3:50 PM ET - Total times edited: 2
Date Posted: 1/18/2011 5:30 PM ET
Member Since: 7/2/2010
Posts: 868
Back To Top

I have recently had a few RC's stating that they wouldn't accept water damaged or stained books.  I had meant to PM them following the transaction to state that if they received those books, they weren't postable and didn't need the RC to begin with.  This story explains where some of those RC's might be coming from.  
As an extra note if you see this before you PM, remind her that it isn't your fault she accepted an unpostable book without marking it RWAP. 

Date Posted: 1/18/2011 6:01 PM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

"I received it that way" is a very tired and pathetic defense...it gives us a headyache.

Ronda (RONDA) - ,
Date Posted: 1/18/2011 6:59 PM ET
Member Since: 3/3/2009
Posts: 415
Back To Top

i did have luck with sending problem to PBS when the sender had admitted it was unpostable, but did not want to refund.  they said they would contact the sender and gave me my credit back.

Date Posted: 1/18/2011 7:19 PM ET
Member Since: 1/2/2011
Posts: 212
Back To Top

Ronda - That's good to hear. I'll try contacting PBS directly if it comes to that.

I sent one last PM to the sender, telling them I would wait until Friday to mark it unresolved in case they had a change of heart. I don't think it will happen, but I will at least give them the chance. I'd always rather have an amicable resolution.

Thanks all for your advice. I'll update on Friday.

Date Posted: 1/18/2011 10:01 PM ET
Member Since: 3/27/2009
Posts: 1,516
Back To Top

I hate the "it's still readable" excuse almost as much as the "I received it that way" excuse.  angry

I hope it works out for you.

Date Posted: 1/19/2011 2:23 AM ET
Member Since: 11/18/2008
Posts: 99
Back To Top

I agree kimberly, if it is still readable and you dont want to lose out on an order, offer it free with any order.

Date Posted: 1/24/2011 9:39 PM ET
Member Since: 1/2/2011
Posts: 212
Back To Top


Last Edited on: 2/25/15 3:49 PM ET - Total times edited: 1
Date Posted: 1/24/2011 9:48 PM ET
Member Since: 10/14/2010
Posts: 577
Back To Top

No there is no such thing as a do not swap list.

I do know that other forum posters have said that they keep a list of members they won't trade with next to their computer, but the odds of encountering that member again in a trade are slim (haven't received a RWAP that couldn't be resolved myself so I don't know what I would do?).

Having said this, do be careful (as you have already been smiley) not to mention these names in any PBS transactions or forums as TPTB have a dim view of this.

Date Posted: 1/24/2011 11:12 PM ET
Member Since: 1/23/2009
Posts: 3,041
Back To Top

Stephanie,

When did you contact the PBS Team? When you send them an email, it can take up to 48 hours for them to respond. But sometimes they can get really backed up with email and it will take them a few extra days to respond.

I've written in myself and advised Live Help contacts that they should forward the PMs to the PBS Team in which members have blatantly admitted to sending an unpostable book. They DO take this seriously, and will make notes on that member's account and/or have a "chat" with the offending member. In the cases where I've heard back from the members who PM'd me for help, they've written back that the PBS Team returned a credit to them. In my experiences they have been really fabulous about that, so just hang in there. It's probably just going to take some extra time for them to get to your email.

mistie -
Date Posted: 1/25/2011 12:18 AM ET
Member Since: 9/27/2007
Posts: 2,019
Back To Top

Stephanie,

I just wanted to say congratulations - you are a new member, yet you read the help docs and managed to deal with a problem swap in the totally "correct' fashion. Welcome to PBS. Luckily, problem swaps are such a small % of the total swaps here - glasd to see you are willing to keep this one in perspective, and enjoy more good swaps.

Ronda (RONDA) - ,
Date Posted: 1/25/2011 2:18 PM ET
Member Since: 3/3/2009
Posts: 415
Back To Top

I think PBS took at least a week to respond to my asking for assistance.  I wasn't going to worry about it if they didn't respond but thought it was worth a shot.  And maybe it convinces the sender not to do again.

Date Posted: 1/31/2011 6:41 PM ET
Member Since: 1/2/2011
Posts: 212
Back To Top

Ronda and Jennifer, you were right.

PBS did get back to me. I had pretty much forgotten about the whole thing, but they refunded my credit and said they had sent an email to the sender explaining that they (the sender) should not repost problem books. So everything worked out fine in the end!

Thanks again to everyone who took the time to respond here.

Date Posted: 2/1/2011 6:34 AM ET
Member Since: 8/26/2006
Posts: 9,336
Back To Top

Thanks for letting us know!  That's a good outcome.