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Topic: Help - having a deal -one book was to be freebie was requested

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Subject: Help - having a deal -one book was to be freebie was requested
Date Posted: 7/14/2008 4:19 PM ET
Member Since: 7/2/2008
Posts: 482
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Hey all,

New to the site but already have been having a great time.  However, I listed a three for one deal today and someone requested a book and listed two others as their freebie on the forum.  Then 20 min. later (before I could pull the freebies off of the list) another person requested those books and listed freebies they wanted.  Question is do I just cancel the 2nd person's requested books since the first one had even posted on the forum the ones they wanted????

Thanks anyone for some advice,

Jeannette

Date Posted: 7/14/2008 4:36 PM ET
Member Since: 8/1/2007
Posts: 5,034
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When I have a special and have "overlapping" orders, I take them in order of when they arrived.  I would honor the first "deal" and send a note to the second person saying that the book had already been taken as a freebie.

I also sweeten the deal to give an additional freebie and go ahead and take their freebie choices off my shelf, because it is always disappointing to spend time looking over a shelf and then have the books you chose not be available.  I also take the "freebies" for the second person off my shelf to "save" them until I hear back from them.

Sometimes they are nice and sometimes they can be a little miffed.. but don't take it to heart if they are :   )

Also... when running specials.. you can add in your special (if you haven't already) for them to please post their freebie choices in the forum as well as PM to you so that others can see what has been taken.

Date Posted: 7/14/2008 4:39 PM ET
Member Since: 7/2/2008
Posts: 482
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Thank you so much for responding.  That was what I was wanting to do but wasn't sure if that was right or not.

THanks again,

Jeannette

Date Posted: 7/14/2008 8:55 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I do deals a lot, and I'm with Lita, Jeanette.  Honor the deals in the order received - just like everyone says they will when they post them:P  And always stipulate in your deals thread that EVERYONE must post their orders & freebie requests, as well as sending the obligatory inbox.  Then all you have to concern yourself with is the time stamps on inboxes/posts.  I've seen people say that they give the actual ordered - for credit - requests first priority, but personally, I think that's just plain wrong, and I won't do it.  If someone orders a previously requested book, I apologize for my tardiness & tell them the book has already been requested, ask them (very nicely)  to please select something else or cancel their order.  Yes, they might get upset, but someone is just as likely to get upset at having their previously requested book sent to someone who ordered it well after they requested it too.  And also, it seems a little on the greedy side to me to give orders 1st priority, just because they're for credit orders - y'know, like "why give away this particular book when I know for sure I can get a credit for it?"  Wrong, IMO - but that's just me.  Also, your best bet when you're running deals is to always to be able to get the freebie requests pulled off of your PBS shelf asap, which means being able to watch your deals thread & your inbox.  I never advertise specials in the Book Bazaar forum unless I know I'll be checking my thread and inboxes every few minutes throughout the day.  Hope this helps:)

Date Posted: 7/14/2008 10:34 PM ET
Member Since: 7/2/2008
Posts: 482
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Just to update.  The second lady was very understanding and gracious and ended up picking out some other books.  I have since stipulated that requests be posted as well as pm'd.  I'm still learning the ropes but so far I've only run into very friendly and nice people.  Thanks for all of the advice.

Happy reading,

Jeannette