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Topic: Help interpreting a members reaction to requestor conditions

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Subject: Help interpreting a members reaction to requestor conditions
Date Posted: 4/28/2010 5:59 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I recently received a book that had such a harsh chemical smell, when I unwrapped it I immediately went into a sneezing fit and allergic reaction.  I have a requestor condition that clearly states I will not accept books that smell like cigarette smoke or chemicals.  This book smells like someone sprayed some kind of deorderizer on it.  I even took it to work with me and had four other people smell it (to make sure my smeller isn't wigging out) and they all smelled a strong chemical smell.

Anyway, I did a RWAP for not meeting requestor conditions and asked for my credit back.  I was told to return the book and I would get my credit back.  When I said I would need another credit to cover return shipping, the member changed his mind and refused to refund my credit.  But, he also said something weird and I need help in interpreting what he is saying.  In the e-mail telling me to return the book and I would get my credit back he said:

"This reaction is why I have never responded to someone with restrictions on there request. I tried it once and now will never try again."

This sounds to me like he really doesn't understand that RC's are something he needs to honor.  Doesn't it sound like that to you?  I responded to this by saying "if you worry about people who have RC's, then why did you send the book anyway?"  His reply was:

"What I worry about is the scamer who orders a book, adds a condition so they can then keep the book and try to get their credit back.
I have your name and will never send you anything in the future. I have also warned all my buddies about you."

I could care less that he is "telling his buddies not to do business with me", but I worry that this person really doesn't understand what RC's are all about and will continue to ignore them and then refuse to return credits. 

How would you handle this situation?  I'm almost tempted to send his PM's to this site so someone can educate him on what RC's are all about, because it sure sounds to me he hasn't a clue.



Last Edited on: 4/28/10 6:03 PM ET - Total times edited: 3
Date Posted: 4/28/2010 6:08 PM ET
Member Since: 8/18/2005
Posts: 7,977
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It sounds to me like he knows exactly what RC's are for, and he usually doesn't send any books to anyone who has an RC.

I take it that he's not saying that the book didn't meet your RC when he sent it.

There really isn't anything to do at this point. He knows if he wants the book back he needs to send you another credit, and he's not willing to do so. He also doesn't sound like he's willing to give you a credit back. He didn't say he knowingly sent a book that went against your RC, just that he shouldn't have sent a book to anyone with an RC, and won't in the future.

You won't get anywhere arguing with him, so I'd just mark the unsatisfactory (or what ever the wording is) and let it go.

Date Posted: 4/28/2010 6:10 PM ET
Member Since: 5/1/2007
Posts: 6,557
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"This reaction is why I have never responded to someone with restrictions on there request. I tried it once and now will never try again."

I interpreted this to mean that he never accepted a request from someone with RC's before; he accepted your request and will never accept requests that have RC's again.

ETA:

What I worry about is the scamer who orders a book, adds a condition so they can then keep the book and try to get their credit back.

This part sounds like he thinks RC's can be added after a book is requested and accepted.



Last Edited on: 4/28/10 6:13 PM ET - Total times edited: 1
Date Posted: 4/28/2010 6:14 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Well, that's why I am confused.  If he is saying that he doesn't send books to people with RC's, then why did he send me the book?  The other thing he said that confused me was when he said: "the scamer who orders a book, adds a condition".  That sounds like he thinks I added the condition after I ordered the book.  Oh well, I have already chalked it up to "you win some and you lose some", reordered the book and donated the stinky one to the Sr. Center.  I am just concerned this guy will continue to ignore RC's in the future. 

Date Posted: 4/28/2010 6:17 PM ET
Member Since: 5/31/2007
Posts: 175
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I would politely direct him to http://www.paperbackswap.com/help/help_item.php?id=344 which point out that the requestor is not required to send a problem book back at his/her own expense. 

Date Posted: 4/28/2010 6:56 PM ET
Member Since: 8/16/2007
Posts: 15,185
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It just sounds to me like he doesn't trust people with subjective RCs, tried one with you, and believes his concerns were warranted. Smell is a very subjective RC and you will need to expect that you will get members that refuse to give you a credit back because the book didn't smell to them and that is the only condition they can verify, there's no way to verify it won't smell to you.

Mark it unresolved and move on. I can't see the site getting involved at all.

Date Posted: 4/28/2010 10:26 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I agree with others. He means he took a chance on your RCs and now won't send to others with RCs because he's been "burned" by this one.

Smell is pretty subjective so I don't think I'd return the credit either. However, I wouldn't send to someone who said they wouldn't accept smelly books in the first place because I know I can't smell as well as others (the result of an accident when I was younger). In this case, though, he did say he would return the initial credit so I think he should. Unfortunately, you can't make him.

Just out of curiosity, does deoderizer really have a smell? Isn't the whole purpose to create no smell?

Date Posted: 4/28/2010 11:20 PM ET
Member Since: 8/9/2007
Posts: 4,058
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It sounds to me like he read the RC & "took a chance" by dousing your book in Lysol spray, and is now feeling angry & defensive because it backfired on him.  Bottom line is that the book doesn't meet the RC, so I'd mark it unresolved & move on.



Last Edited on: 4/28/10 11:20 PM ET - Total times edited: 1
Date Posted: 4/29/2010 2:18 AM ET
Member Since: 12/29/2009
Posts: 287
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Yeah I ignore people with insane requester conditions all the time. Even normal ones can annoy me (though I agree with ciggy smoke ones even though I smoke. It really does stink everything up, which is why I smoke outside).  Every now and then I'll "take a chance" as well if it's a book that's been posted for a while and I really don't want it.

Date Posted: 4/29/2010 8:41 AM ET
Member Since: 2/5/2007
Posts: 30,797
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I am not sure what you are expecting the site owners to DO if you contact them.  They will just send him to the Help Center, which you can do as well.  I don't think he's confused, I think he's disagreeing with you.  His wording is just awkward.  If you think he needs educating, then educate him.  He wouldn't be worth my time or worry.

Date Posted: 4/29/2010 9:13 AM ET
Member Since: 2/26/2006
Posts: 34,876
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I had a sender spray a book with Fabreeze before she wrapped it and by the time I received it, it just reeked of a chemical smell. 

Date Posted: 4/29/2010 10:52 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I had a sender spray a book with Fabreeze before she wrapped it and by the time I received it, it just reeked of a chemical smell.

That's what I think he did.  He claims it didn't smell, but 5 people disagree with his assessment.  He must have zero sense of smell. 

Oh well, I'll just leave theRWAP unresolved.  I was just confused about the things he said in his e-mails, especially the one where it looked like he was saying that I put on the RC after I ordered the book.  I was just concerned that he was someone who didn't understand what's going on here and that he might continue to ignore people's RC's.

BTW, I disagree with the assessment that an RC about smells is "subjective".  That book literally reeked.  If you don't have a good sense of smell, or you are unsure about a book, have several people smell it before you send it to someone with an RC about smoke and chemical smells. 



Last Edited on: 4/29/10 10:54 AM ET - Total times edited: 1
Date Posted: 4/29/2010 11:01 AM ET
Member Since: 9/13/2007
Posts: 2,520
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It's totally subjective. What if everyone in your house smokes or they use that deoderizer so much that they are desensitized to the smell? Smells themselves are subjective, what smells good to some may smell "chemcical" and bad to others.

Heck, I hate the smell of new paperbacks and newspapers. Sometimes the smell of the ink or paper is so strong that I can't read the thing without getting ill!

Date Posted: 4/29/2010 11:10 AM ET
Member Since: 3/27/2009
Posts: 25,000
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It sounds to me like he read the RC & "took a chance" by dousing your book in Lysol spray, and is now feeling angry & defensive because it backfired on him.

Yep, this is what it sounds like to me too. The poor dumb bunny. I hope he told all his other bunny friends.You're so demanding, Kate, I mean really. Doesn't everyone love Lysol drenched books?wink

Date Posted: 4/29/2010 11:24 AM ET
Member Since: 8/15/2007
Posts: 3,044
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It's totally subjective. What if everyone in your house smokes or they use that deoderizer so much that they are desensitized to the smell? Smells themselves are subjective, what smells good to some may smell "chemcical" and bad to others.

Exactly. What smells good or ok to one may smell bad to another.

And I would just decline an RC for smell. I don't have several other people to smell a book (that don't live with me and thus smell the same smells all day). I would have to take it to work, and that's just a hassle. If I had my family smell a book and they said it didn't have a chemical smell, but you thought it did, would you accept the denial of a credit refund because I'd confirmed with 3 other people that the book did not smell like chemicals?

Date Posted: 4/29/2010 12:07 PM ET
Member Since: 8/16/2007
Posts: 15,185
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BTW, I disagree with the assessment that an RC about smells is "subjective".  That book literally reeked.  If you don't have a good sense of smell, or you are unsure about a book, have several people smell it before you send it to someone with an RC about smoke and chemical smells. 

You're explanation shows exactly why a smell RC is subjective. Anything that would not have the same answer no matter who was asked IS subjective. Any RC that cannot be answered simply Yes/No, but instead would be "not to me' is a subjective RC and runs the risk answered differently by the sender than the receiver. You are within your right to RWAP them all, but that doesn't mean that you will get a credit back out of the situation and the Team will not get involved.

Date Posted: 4/29/2010 1:59 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Smells are subjective. Espeically if he used frebreeze or something like that. To some it smells like chemicals to others it smells like flowers or whatever they try to say it is (sea breeze or something). My hubby loves the smell of those things but I cannot stand more then a quick spritz before its too strong. And to me it smells ok when first sprayed but give it 15mins and it smells like chemicals, this could be the case with this book. Being wrapped could warp the scent used on it.

I would just leave it and move along.

Date Posted: 4/29/2010 4:12 PM ET
Member Since: 8/17/2008
Posts: 8,326
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donated the stinky one to the Sr. Center

Kate, I appreciate your intent to benefit the Senior Center, but why would they want a book you admitted was"stinky"?

Date Posted: 4/29/2010 5:26 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Perhaps I'm the only one, but the "warning all my buddies about you" seems really inappropriate member behavior to me, even if it is basically pointless on a FIFO site.  I would mark the swap unresolved and at least note that comment (if it lets you, I don't think I've ever marked a swap unresolved). Actually I think I would report it, but perhaps I'm overreacting.

Date Posted: 4/29/2010 6:54 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Kate wrote: 

BTW, I disagree with the assessment that an RC about smells is "subjective".  That book literally reeked.  If you don't have a good sense of smell, or you are unsure about a book, have several people smell it before you send it to someone with an RC about smoke and chemical smells. 

Nah, not going to happen. I'm not going to approach a bunch of different people and say "Smell my book! Do you smell anything?" That's insane expecting people to take a poll to decide if a book has odors. I will just decline instead when asked to make a subjective judgment. Which "smell" is.

Cheryl

Date Posted: 4/29/2010 10:46 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Perhaps I'm the only one, but the "warning all my buddies about you" seems really inappropriate member behavior to me, even if it is basically pointless on a FIFO site.  I would mark the swap unresolved and at least note that comment (if it lets you, I don't think I've ever marked a swap unresolved). Actually I think I would report it, but perhaps I'm overreacting.

I thought the same thing myself.  That seems really over the line to me.  What, this person is sending blast PMs to their buddies about you?  I don't think that's something the PBS team would appreciate or encourage, but that might just be me.