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Topic: Help - Lost Credits

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Subject: Help - Lost Credits
Date Posted: 12/10/2007 5:40 PM ET
Member Since: 11/29/2005
Posts: 1
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I just logged onto my account after the weekend and noticed that I lost 5 credits due to "credits used by disallowed accounts."  I don't know what this means!  I've been sending books out to different people, so they can't all be to the same person.  Could someone help me to understand what happened?

 

I have wishlist books waiting, but I'm unable to do anything because I no longer have any credits.

 

Thanks,

 

Cindy

Date Posted: 12/10/2007 5:44 PM ET
Member Since: 5/10/2007
Posts: 5,526
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did you refer people?  perhaps it is related to people you referred and the credit you got from referring them?

Date Posted: 12/10/2007 6:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I couldn't find anything in the help docs about this.  If it wasn't a referral issue than I would PM R&R and ask them what this means. Or maybe ask one of the live help people.  Did you mail out items that weren't allowed on PBS (comics, magazines etc...,)? Some people think these are allowed but they aren't. 

Date Posted: 12/10/2007 6:39 PM ET
Member Since: 1/14/2007
Posts: 16,535
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Cynthia;  I never heard of that before. I suggest you go to Feedback and ask R&R what it means and why they removed your 5 credits.

Date Posted: 12/10/2007 6:56 PM ET
Member Since: 2/5/2007
Posts: 30,791
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Do you perhaps have more than 2 account holders from your household?   I don't think that is allowed and may have had something to do with the credits being taken?

Date Posted: 12/10/2007 7:18 PM ET
Member Since: 1/29/2006
Posts: 54,837
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I think between Cozette and Leslie the issue has probably been hit upon.  I do, however, recommend you send feedback into The PBS Team and ask them about it.  No one else will be able to help you with this, I'm afraid.  We can only speculate.

Date Posted: 12/11/2007 9:14 AM ET
Member Since: 9/3/2007
Posts: 26
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I'm interested to hear what you find out about this.  Please post if you get an answer!

Date Posted: 12/11/2007 9:23 AM ET
Member Since: 5/29/2007
Posts: 13,347
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I find it interesting that action to remove your credits was taken without any discussion with you about it.  If they believe you've done something wrong I would hope you get the opportunity to explain yourself or make it right, if possible.  If it does have something to do with referrals, I think it's not nice to remove 5 credits without some type of explanation. 

While I'm sure there's a reasonable answer, the lack of explanation is disconcerting.

Date Posted: 12/11/2007 10:07 AM ET
Member Since: 4/20/2006
Posts: 5,631
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Hope you can get this resolved, Cynthia!

Date Posted: 12/11/2007 12:28 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Cynthia, check your Club Communications link in your accout tab to double-check that you didn't miss a communication from them regarding the issue. (Sometimes, mine were sent to the spam box, until I got all the filters to push them to my inbox.)

Date Posted: 12/11/2007 1:15 PM ET
Member Since: 7/24/2007
Posts: 65
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I would be angry! Five credits is nothing to sneeze at when you've earned them. Even if accounts are disallowed, you've still send the books to earn the credits in good faith. Please keep us updated!

Date Posted: 12/11/2007 1:34 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 12/10/09 12:29 PM ET - Total times edited: 1
Date Posted: 12/11/2007 6:49 PM ET
Member Since: 10/6/2005
Posts: 10,629
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I don't think it would be fair to take away referral credits even if someone you referred did "abuse" the system. You have no control over what those people do once they start an account, why should you be penalized for it?

Cathy A. (Cathy) - ,
Date Posted: 12/11/2007 7:16 PM ET
Member Since: 12/27/2005
Posts: 4,103
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Bren -- what if the referrals were underage? Surely you'd know they aren't legitimate members in that case.

Date Posted: 12/12/2007 1:33 AM ET
Member Since: 7/24/2007
Posts: 65
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You have to be 18 to trade books here? I didn't know that either.

Date Posted: 12/12/2007 1:52 AM ET
Member Since: 2/5/2007
Posts: 30,791
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The age thing is CLEARLY written in the help section as follows:

Your adult children (adult = older than 18 years) are welcome to join, as long as they do not cause you to exceed the number of accounts permitted per household or address.

 

  • The limit is 2 accounts per household or address
  • Both of these accounts must be held by adults
  • Both of these accounts must be opened and managed by a different person
  • Each account must be managed by the member whose name is on the account.  
  • All of this information is available in the PBS Terms of Use

The PBS policy on underage members as stated in the Terms of Service is: "This Site may be used only by persons 18 years of age or older. National Book Swap [PBS] makes no representations whatsoever regarding the suitability of any items exchanged through this Site."



Last Edited on: 12/12/07 1:53 AM ET - Total times edited: 1
Date Posted: 12/12/2007 9:49 AM ET
Member Since: 2/2/2007
Posts: 74
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What do you do if you suspect that a member is underage?  I had a book I sent recently marked "received with problem".  In our dialogue in PMs they contradicted themselves in what they reported  and I was NOT happy.   When I looked at their profile it said they were 14!  Now I realize that could be a typo but it "felt" like I was dealing with a teeager (with the contradictions) and looking at their bookshelf and WL many of the books are geared for teens.

Date Posted: 12/12/2007 12:03 PM ET
Member Since: 1/14/2007
Posts: 16,535
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Amy; report it to R&R and they will look into it.