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Topic: Help is lying to me

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Subject: Help is lying to me
Date Posted: 6/27/2012 1:13 PM ET
Member Since: 5/19/2011
Posts: 1
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I want to contact the person requesting a book from me before I send it.  Help says there should be a PM (post message) button on the Requested From You tab to do this, but there isn't.  How do I do this?

 

Sharon

Date Posted: 6/27/2012 1:15 PM ET
Member Since: 6/30/2007
Posts: 2,484
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There is a button on the top right side. I think you may have to accept the request first.

It's just a box with 'PM'



Last Edited on: 6/27/12 1:17 PM ET - Total times edited: 1
Date Posted: 6/27/2012 1:49 PM ET
Member Since: 8/26/2006
Posts: 9,337
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First you have to click that you can mail the book, and then choose an "I can mail by..." date.  I'd suggest choosing the latest date available to allow for an exchange of PMs.

Date Posted: 6/27/2012 1:53 PM ET
Member Since: 7/19/2008
Posts: 15,476
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If you are trying to contact a member you are swapping with (or have swapped with):

  • Click on the active transaction on My Account  (on the Books to mail or En Route to Me or Books I've Mailed  or  Requested From Me tabs, which are under the Message from the Librarian).
    •  if you are the requestor, sending a PM from a request "waives" the 1-hr delay in request submission, and submits your request to the sender immediately.
  • Click on the past transaction (canceled, completed, "received with a Problem" or Lost) on your Transaction Archive page (accessible from the dropdown menu under My Account in the toolbar)

If there is no PM button on the active request on your account page: that means that you have not accepted the request yet.  Once you accept the request, the request will have the PM button on it.  If the request has Requestor Conditions on it, you need to accept those first, then accept the request, in order to have the PM button appear on the request.  You can read more in How to Use Requestor Conditions.

Date Posted: 6/27/2012 4:12 PM ET
Member Since: 10/23/2005
Posts: 7,719
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And I somehow doubt that the Volunteer Tour Guide is lying too. Quite harsh words for folks who spend their spare time trying to help members here. I can not see someone volunteering of themselves to be dishonest with members who ask for help. If the Tour Guide who answered you had all the information, surely they would have given a more complete answer.

Date Posted: 6/27/2012 5:04 PM ET
Member Since: 7/19/2008
Posts: 15,476
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I just cut and pasted as I did not wish to go on a rant about how I volunteer to answer questions. How ALL the Live Help are volunteers.

It is really hard to answer questions when we cannot see what you are doing and you don't tell us what you see on your screen. My magic X-ray glasses are not enough.

Date Posted: 6/27/2012 7:10 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Emily has provided the information from the Help Center.

Often assistance from Live Help can only be as good as the information they get since no LH Guide can see into your account to know where you are in a transaction. Trust me, it is usually just as frustrating for the Guide to not be able to figure why you are not seeing what you are seeing and what step has been missed. To call a Guide a liar because they are unable to figure out your problem is extremely harse though. At any point that you can't get an answer from a LH Guide, feel free to either take it to the Forums (more eyes can often find the missing piece) or go down to the lower right, click on Contact Us under Company and send in Feedback. The Paperback Team CAN see into your account and tell you exactly what you have or have not done and what you have yet to do to accomplish what you wish to do. They prefer Tour Guides to be able to assist people when they can, but if it isn't getting anywhere, the Team can help.  

Date Posted: 6/27/2012 10:18 PM ET
Member Since: 8/26/2006
Posts: 9,337
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When the OP said "Help is lying to me" I took it as help docs -- kind of tongue in cheek -- rather than live help.

Date Posted: 6/28/2012 8:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I took it as trying to be funny too. Not that she actually thinks PBS helpers are lying to her. 

Date Posted: 6/28/2012 10:37 AM ET
Member Since: 7/12/2010
Posts: 4,177
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WOW!

Figured she was referring to the Help Docs to.  

-RD

Date Posted: 6/28/2012 6:28 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I take "lying" to mean someone is talking to someone and the use of the words "wrong" or "incorrect" if they are referring to something they are reading as lying infers an act of intention instead of just bad information.

Date Posted: 6/29/2012 4:54 PM ET
Member Since: 12/23/2005
Posts: 3,012
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She who seeks serenity would be wise not to accuse the helpers on this site of lying.

Date Posted: 6/29/2012 7:09 PM ET
Member Since: 9/8/2009
Posts: 621
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I took the OP as speaking tongue in cheek, also.  The kind thing to do would be to give her the benefit of the doubt and move on.

Date Posted: 6/29/2012 7:26 PM ET
Member Since: 5/25/2010
Posts: 262
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It's a common joke, actually, to say that something is lying when you mean it's wrong. ("Ooops, I lied" is something I've heard a hundred times.) I'm pretty sure that's what she meant!

Date Posted: 6/29/2012 8:29 PM ET
Member Since: 10/23/2005
Posts: 7,719
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The kind thing to do would be to come back and have the decency of a reply. The kind thing would be to not post for the first time in the PBS forums, something that could be construed as derogatory.

It is very rare I get my hackles up in the forums, but even the suggestion that a Tour Guide is being deceitful, is a sure way to get me to come out in support of them.

I may very well have been incorrect, she may have been referring to the Help Center, she may have had her tongue firmly in her cheek. But the responses here have been fair and appropriate, as far as I am concerned.

 

Tour Guides are some of the nicest, hardest working people I know.