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Topic: Need your help! Never had these problems before!

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Subject: Need your help! Never had these problems before!
Date Posted: 6/8/2009 5:04 PM ET
Member Since: 11/30/2007
Posts: 4,970
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I received a lot of books today. All of them were wrapped very well and the majority of the books are in very good condition, some excellent. I promptly went and marked all of them received, except for 3 orders. I am hoping you can help me decide what to do with these before I mark them received.

Order # 1- This order contains two books. One book, which I ordered, has one page with a large blue one inch mark on it(back and front) It looks like it was torn and then somehow fixed. The second book is not the book that I ordered. Plus, the book I received is a book I already have. I don't want this book, I want the book I ordered.  The sender doesn't have a profile, but books on her BS date back to June,2008.I also checked her BS, she still has the book on it that she sent me, but not the book that I ordered.

Order # 2- This order contains one book. The book I received is not the book that I ordered. The book that I received is a book that I already have. Again, I want the book that I ordered.The sender has a profile and has been a member since 2006. I checked her BS and neither book is on it.

Order  #3- This order contains one book. It is a hardcover without its dust jacket. I have an RC that clearly states that if my request is a hardcover book, that it has its dust jacket. The sender has a profile and has been a member since 2008.

I need your help in how to handle the above orders. The majority of books that I receive have no problems whatsoever. 

Thanks so much for all your help.



Last Edited on: 6/8/09 5:05 PM ET - Total times edited: 1
Date Posted: 6/8/2009 5:11 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Order # 1 & #2- Do not mark it received at this time. PM the sender and as about the wrong book. If they mixed up shipping you can work with them on fixing the problem, getting the book you have to the correct person and them getting yours to you. If you never receive the correct book it will go lost in the system and you will get you credit back. There is a big section in the Help Center on this.

Order #1 - blue mark on page - I'd have to have the book in my hands to determine if it was postable or not. That one you would mark as RWAP if it us unpostable, or RWAP normally even though you will not mark the the other book received.

Order  #3 - RWAP - Did not meet Requester Conditions. Ask for your credit back so that you can reorder the book as you had requested it. If they want it back, the need to pay postage/give an extra credit to get it back.

eta: This is of coarse mostly my interpretation of the rules and some may have a different take on them.



Last Edited on: 6/8/09 5:12 PM ET - Total times edited: 1
Date Posted: 6/8/2009 5:13 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:33 PM ET - Total times edited: 2
Date Posted: 6/8/2009 5:18 PM ET
Member Since: 2/19/2008
Posts: 2,007
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You'll seldom, if ever, get steered wrong with Melanie's advice about the rules Connie.  Sometimes I think she knows them better than anyone on here.  :)

 

Date Posted: 6/8/2009 5:28 PM ET
Member Since: 1/17/2009
Posts: 9,793
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They are right about the rules ... but on those wrong books you received, it wouldn't hurt for you to double check the ISBNs that you ordered against what you recieived ... against the very slight possibility that the book listing is incorrect in PBS?

Date Posted: 6/8/2009 5:46 PM ET
Member Since: 8/16/2007
Posts: 15,188
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against the very slight possibility that the book listing is incorrect in PBS? - Doesn't matter. If the Title, ISBN, binding and author don't all match the system, the book cannot be posted. If the sender posted by the correct ISBN, but a different title showed up in the PBS database, they could not post it by the ISBN, they must use the no ISBN posting process to put it on their bookshelf.

Date Posted: 6/8/2009 5:55 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I agree with Melanie and Jeri.  Unfortunately, the weakness in the RC system is that the RC's aren't still there to be double-checked when the sender mails them out.  They go away upon acceptance.  I wish PBS would change this.  It's another reason to not accept RC orders.   But even if the sender didn't remember the RC's she/he is held accountable for following them.

Ruth

Date Posted: 6/8/2009 8:56 PM ET
Member Since: 1/17/2009
Posts: 9,793
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against the very slight possibility that the book listing is incorrect in PBS? - Doesn't matter. If the Title, ISBN, binding and author don't all match the system, the book cannot be posted. If the sender posted by the correct ISBN, but a different title showed up in the PBS database, they could not post it by the ISBN, they must use the no ISBN posting process to put it on their bookshelf.

Yes, but the investigation may lead to asking PBS to fix the listing. I've done this when books have been listed under some authors "other" pseudonym, instead of the pseudonym that is actually printed on the cover. And, the mistake is pretty obvious when you are looking at the picture of the cover and you can see quite clearly that the listing is incorrect. Not saying that's what happened here, just saying it is not impossible for the listing to be wrong.

Also, I was just being polite. There is also a slight possibility that she mis-ordered the book. She probably double-checked herself already. But, I was just suggesting the double-check, cause it never hurts to be absolutely sure ....  :)

Date Posted: 6/8/2009 9:11 PM ET
Member Since: 11/13/2005
Posts: 510
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Ruth wrote:

I agree with Melanie and Jeri.  Unfortunately, the weakness in the RC system is that the RC's aren't still there to be double-checked when the sender mails them out.  They go away upon acceptance.  I wish PBS would change this.  It's another reason to not accept RC orders.   But even if the sender didn't remember the RC's she/he is held accountable for following them.

You actually can still access the RCs - go to My Account ->Transaction Archive, find the book, click on "Request Details".  If the requestor had an active RC at the time they requested, it will appear here.

 

Date Posted: 6/8/2009 10:29 PM ET
Member Since: 1/17/2009
Posts: 9,793
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Ruth, but after you have accepted the book before you have mailed it, its not in your TA, and  there is no way to see the RCs.

Date Posted: 6/8/2009 11:28 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Yeah, I think Ruth was referring to the time between accepting the order with RCs and when it is marked received, there is no way to see the RCs because it is not in the Transaction Archive at that point. Only once the transaction is completed (marked received or cancelled) does it show up in the TA. When you have already accepted the RCs and need to mail the book, there is no way to see what RCs were attached.

Date Posted: 6/9/2009 7:43 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:32 PM ET - Total times edited: 1
Date Posted: 6/9/2009 10:42 AM ET
Member Since: 12/9/2007
Posts: 9,601
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That's very good to know, Jeri!  Thank you for posting that information.  it can be confusing when you remember there were some RC's but can't remember which they were or who had them (when mailing out multiple orders).

Ruth