Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Help me out. What do I do in this situation?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Help me out. What do I do in this situation?
Date Posted: 8/18/2008 9:31 PM ET
Member Since: 12/19/2007
Posts: 2,408
Back To Top
I requested a book. I got notification that the book was available so I accepted it. Apparently the sender never marked the book as sent and it was cancelled. In my transaction log this title has a red X with "inaction from sender" or something like that. Lo and behold, today I received the book! I have no place to mark it received under "My Account". What do I do? The book is in GREAT condition!
Date Posted: 8/18/2008 9:34 PM ET
Member Since: 4/6/2007
Posts: 1,385
Back To Top


Last Edited on: 6/5/11 12:19 PM ET - Total times edited: 1
Sharon C. (Mamu) - ,
Date Posted: 8/18/2008 10:17 PM ET
Member Since: 3/12/2007
Posts: 1,152
Back To Top

Yes, I had that happen once, too, LeeAnn and Julie's right.  There's a place in the transaction archive for just that situation.  It should be called something like "oops the post office messed up and the book isn't lost after all"  LOL  Actually on the left side, they are usuallymarked with a checkmark  or an "x" but any that were "lost" have a question mark.  Then on the right side, it says '"was this book received?" or something.

Edited to say that I should have read more carefully. When there is an X, I don't think you can mark it received...  I guess I'd just PM them and buddy the credit to them.



Last Edited on: 8/18/08 10:20 PM ET - Total times edited: 2
Date Posted: 8/18/2008 10:29 PM ET
Member Since: 1/14/2007
Posts: 16,600
Back To Top

This if from The Help Center:

I received a book from a canceled transaction!

This usually happens when the member that sent this book did not complete the sending process by marking the book mailed, but sent the book anyway.  In these situations, there is a possibility that the requestor will end up with 2 copies of the book.

If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit.

To mark this book received and give a credit to the sender:

  • Go to your Transaction Archive:
    • Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
    • You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
  • Scroll down to find the canceled transaction for this book
    • Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
    • Check the sender name against the return address on the package
    • To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
      • Again, there may be multiple transactions for one title: be sure to choose the correct one!
      • You can compare the name of the sender on the transaction with the return address on the package
      • You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
  • Click on the transaction
  • The usual Book Received screens will come up.
    • You will have a chance to send a message to the book-sender during this process.
  • Marking a canceled book received will take a credit from your account and give it to that sender.
Date Posted: 8/18/2008 10:30 PM ET
Member Since: 9/24/2007
Posts: 453
Back To Top

Check your transaction summary carefully.  If the person didn't mail on time (or mark it mailed) then it cancels and should have sent your request to the next person in the FIFO.  In this case you may already have a 2nd copy on its way to you.  You are not required to give a credit to sender #1.  Now if it hasn't passed to the next person and you're only going to have that one copy that you originally requested then I would probably give sender #1 the credit even though they screwed up and forgot to mark it mailed. 

Sara

Date Posted: 8/18/2008 11:17 PM ET
Member Since: 12/19/2007
Posts: 2,408
Back To Top
Yikes. I hope I'm safe. I actually marked the book received in the Transaction section and made sure the sender got her credit and then I realized that I still had the book on my WL! I just took it off my WL so...I think I'm okay?? I hope so!
Date Posted: 8/19/2008 3:53 AM ET
Member Since: 8/26/2006
Posts: 9,310
Back To Top

As long as you don't have a current transaction for it on your "my account" page, you're okay.  Good thing you checked your wish list!

If you look again and see that you do have a current transaction, you may still be able to cancel it.  If the sender has already printed the wrapper, then you can't cancel it, but you can PM to ask him if he wouldn't mind canceling it.  If it's already in the mail, you will have to mark it received when you get it, but then you could repost the 2nd book, so it wouldn't be too bad.

Sara said: In this case you may already have a 2nd copy on its way to you.  You are not required to give a credit to sender #1.  Now if it hasn't passed to the next person and you're only going to have that one copy that you originally requested then I would probably give sender #1 the credit even though they screwed up and forgot to mark it mailed. 

She's absolutely right that you wouldn't be required to give a credit to sender #1 in that situation.  And her instincts are right in the second instance, since if you're only getting one copy, you are actually required to mark it received even if the sender didn't mark it mailed.  It's not optional :-)

From the Help Center:

"If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit."

Date Posted: 8/19/2008 10:12 AM ET
Member Since: 7/1/2008
Posts: 2,835
Back To Top

I have had 2 like this. One I sent (APO address); one I received today (forom Alaska to Georgia). Would be nice if in a new release PBS would add an extra delay for AK, PR, HI, and APOs before marking items lost.

Date Posted: 8/19/2008 10:39 AM ET
Member Since: 5/14/2007
Posts: 881
Back To Top

I have had several books come from Alaska with going lost. No HI or APO/FPO books yet.