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Topic: Help Please

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Subject: Help Please
Date Posted: 10/20/2007 11:09 PM ET
Member Since: 10/2/2007
Posts: 220
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Hi, I'm pretty new here and have a question...

I received a request for a book I posted, but after I accepted the request, I noticed that I had posted it incorrectly.  It's listed as a hardcover though it's a paperback.  I have PM'd the requestor to let her know but haven't received a response yet and the deadline for sending is fast approaching.  Should I cancel the transaction?  The last thing I want to do is be misleading here.

Thanks.

Date Posted: 10/20/2007 11:12 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Hi Sarah,

Yes, if you do not hear back from the other member, you should cancel the request.  If you send it anyway, they can (and rightfully so) mark it as a "Problem".  At that point they may also ask for their credit back, and the Help Center says that you should give it back. (In a situation like this)  So, you definitely want to cancel, if you don't get a response. :-)

Edited because I wasn't done yet. ;-)



Last Edited on: 10/20/07 11:15 PM ET - Total times edited: 1
Date Posted: 10/20/2007 11:50 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I agree cancel it and pm them again. I would wait as long as possible for them to respond though.  I think they can reorder the book from you again if they want it in paperback.  But usually people who order hardback, really want hardback but not always.  If the ISBN comes up as a hardback then you have to repost it w/a PBS assigned ISBN#. 

Date Posted: 10/20/2007 11:59 PM ET
Member Since: 10/2/2007
Posts: 220
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thank you!

Date Posted: 10/21/2007 6:46 AM ET
Member Since: 8/10/2005
Posts: 4,592
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I have had that happen before...but it was a confusing situation as the actual TITLE of the book included the word (hardcover) in it at the end, although the book description listed it properly as a paperback. As long as the ISBN matches, you would be within your rights to go ahead and send it. Some publishers, for whatever insane reason, use the same ISBN for both formats of the book! But sometimes books get mislisted if someone sent you the wrong book (they probably posted it by title and author rather than ISBN) and you posted it directly from your TBR list for example--I've had that happen, too, and it's why, when I'm posting a book from my TBR list, that I always check now to make sure the ISBN matches.

But it is definitely a good thing to let the member know, and if the ISBN on your book is NOT the same as the one on the book request, I would go ahead and cancel the order NOW with another PM to the person explaining why, then try re-listing it with the ISBN that is on your book. If there isn't one, you have to go through the process and list it as a book without an ISBN.

Cheryl

Date Posted: 10/21/2007 7:06 AM ET
Member Since: 2/24/2007
Posts: 6,447
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The Title, author, ISBN and BOOK TYPE must match. That is even if the ISBN does bring up the HB version instead of the PB version. Sometimes publishers use the same ISBN for different versions of the same title. IT's a PITA especially since PBS only supports 1 version of the title under that ISBN.

So if the book you post comes up as a PB when in fact you have a HB you need to use the form to post a book without and ISBN. I have had several books that have done this. I've even had books ISBN's bring up a totally different book! It's something you really have to watch for when posting, especially when doing the multiple posts.

Date Posted: 10/21/2007 9:25 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Actually, if they really want the hardback and you send the paperback, they could mark that they did not receive the book they ordered because, as Kathi pointed out, book type must also match, hence they did not receive the book they asked for.  They also do not have to return your book to you.  They get your book, and keep their credit.  If you want to take that chance, then I say send it.  Personally, I would cancel and wait on a response from the requestor. 

And welcome to PBS!  :>)

Date Posted: 10/21/2007 9:46 AM ET
Member Since: 1/31/2006
Posts: 1,402
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 Actually, if they really want the hardback and you send the paperback, they could mark that they did not receive the book they ordered because, as Kathi pointed out, book type must also match, hence they did not receive the book they asked for.

They could do that, but it would be wrong.  According to the Help Center it should be marked as rcd with a problem.

 

The "official" problem options are:
  • Wrong Book
    • This includes the wrong versions of books (ie, the ISBN, title, author or booktype of the book you received doesn't match the PBS listing of the book you requested)

Books that arrive with one of the "official" problems listed above (Wrong book/inappropriate item ie ARC, Damaged, Damaged by USPS, Requestor Conditions Violation) need to be marked "Received, but with a problem" from the En Route to Me tab in My Account.