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Topic: Need your help. I received an ARC-what do I do now? UPDATE

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Subject: Need your help. I received an ARC-what do I do now? UPDATE
Date Posted: 5/31/2012 10:12 AM ET
Member Since: 9/21/2009
Posts: 1,170
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I received an ARC to a wish listed book.  Didn't request it-didn't know about it.  Just came when I was expecting the regular trade sized paperback. 

Haven't done anything yet.  Haven't notified pbs nor the sender. 

I know that ARC's are postable-but only in the book baazar-right?  Not thru the regular pbs FIFO system.  I wouldn't mind reading it but I don't want to be stuck with it either.  And from past experience it takes awhile to get rid of an ARC thru the BB. 

Should I ask for my credit back from the sender?  Is that ok to do? 

Any insights would be appreciated....

Jan



Last Edited on: 6/1/12 6:02 PM ET - Total times edited: 1
Date Posted: 5/31/2012 10:34 AM ET
Member Since: 5/27/2005
Posts: 2,390
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There are others more in the know than I am; but you should absolutely ask for your credit back. The ISBN cannot possibly match the book you requested; and the burden for ensuring the correct book is sent (obviously) rests with the shipper. The only thing is how to make sure you get your place back in line on the wishlist, JIC the shipper wants the book back - which you can tell you are happy to do - at her expense. As soon as s/he returns your credit and sends you a pre-paid shipping label, you can certainly send the book back.

The shipper will most likely cave at that point & simply say never mind, keep the book ... but one never knows. If s/he is contrary about returning the credit, then escalate to the powers that be.

I'm assuming you marked the book "Received but with a Problem" ?? Yes?? 

If you did, PBS will already be inquiring about the issue.

Keep us informed, Jan!

Kelly

 

Date Posted: 5/31/2012 12:14 PM ET
Member Since: 7/13/2005
Posts: 5,201
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According to the club rules, an ARC is not allowed to be traded here.  You should mark the transaction as "Received with a Problem" and note that you were sent an ARC.  You should expect to get your credit back and be put back on the wishlist for the real book.  If the sender wants the ARC returned to them, they should pay for its postage.

Date Posted: 5/31/2012 12:22 PM ET
Member Since: 10/21/2010
Posts: 758
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You can RWAP it with "Wrong Binding/Version" as the reason, and request your credit back. The sender may say that they want the ARC back--in that case, it is their responsibility to refund your original credit, as well as to send you another to cover return postage (or send you a pre-paid shipping label).
Date Posted: 5/31/2012 12:41 PM ET
Member Since: 12/10/2005
Posts: 2,851
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I agree with others here and I would follow Aimee's advice. Good luck!

Date Posted: 5/31/2012 12:54 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Yes to what the others have said -- you mark it RWAP, with the reason "Wrong Version/Binding" and you use the message field to ask for your credit back.  You'll also want to check the box right above the message field that asks if you want your credit to be refunded.  Any excuses of  "but that's how I got it from another member" or "but you can still read it" or any other nonsense can be referred to the appropriate section of the Help Center.

You might find it helpful to photograph the part that indicates it is an ARC (usually on the cover somewhere), post the photo to a sharing site like PhotoBucket, and include a link in your message -- that way it will be "on file" if it ever comes up again, and the other member can see what you're talking about.

You aren't obligated to return the book unless the other member sends payment in advance, and you are willing to send it back (if you accept the postage payment, you need to send it).  

If you want some wording to use in your message, there's some in the Help Center or send me a PM and I'll share what I use.

Date Posted: 5/31/2012 7:40 PM ET
Member Since: 9/21/2009
Posts: 1,170
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Thanks all.  I've now posted the book(ARC) as RWAP with the reason being that I received an ARC. 

In the message part, I put that ARC's are unpostable in the PBS system and I asked for my credit back.  I also said that I would return the book to the sender if he/she sent me a pre-paid label.  If he/she responds I'll also say that in lieu of a pre-paid label, the sender can send me a credit and I will return the ARC. 

I'll keep you posted.....

 

Jan

Date Posted: 6/1/2012 12:39 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Jan, if they don't respond after a week, I send a polite little note, reminding them that if they don't respond you'll have to mark the transaction as unresolved, which would put a double black mark on their account, and you'd hate to do that.  If they still don't respond, let the PBS folks know through Feedback, since non-response is a big no-no.

Good luck!

Date Posted: 6/1/2012 7:26 AM ET
Member Since: 5/31/2009
Posts: 2,865
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Jan:  Just a thought.  There are strill new members in PBS who may not have realized what an ARC even is.  I just had a request from a newbie.

Date Posted: 6/1/2012 8:51 AM ET
Member Since: 7/15/2008
Posts: 4,035
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Let's hope she's new as Elizabeth mentioned and just didn't realize ARCs shouldn't be posted. I had a book come once in horrendous condition, but that member never did respond one way or the other. I'll never be able to read that book, it is literally falling apart no

Date Posted: 6/1/2012 10:10 AM ET
Member Since: 9/21/2009
Posts: 1,170
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Yes, my hope is that the member is a newbie and didn't know about ARC's.  While attempting to explain the problem to dh, I found out that he didn't know what one was either which surprised me but then he's not a reader(I know, I know-I love him anywaywink). 

Date Posted: 6/1/2012 6:05 PM ET
Member Since: 9/21/2009
Posts: 1,170
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Sender responded and I did receive my credit back.  She did say that she had received ARC's before thru PBS and didn't know about the rule.  I found that interestingsurprise-because it says right on the listing page that "if your ISBN does not match....."  Anyhoo-thanks for the help.

 

Jan

Date Posted: 6/1/2012 7:15 PM ET
Member Since: 4/25/2007
Posts: 849
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Most of the ARCs I've received have the books actual ISBN number on it so it would match if you put that number into the system.

Date Posted: 6/1/2012 7:24 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Well, if it ever happens again, just let me know -- I wield a mean wet noodle!wink

Date Posted: 6/1/2012 7:30 PM ET
Member Since: 7/15/2008
Posts: 4,035
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I'm just disappointed to see that so many ARCs are being swapped without prior notification. They are often not the same quality paper as the finished copy, and sometimes don't have a *real* cover. As wasteful as it seems I wouldn't even put an ARC in the charity box, since they will then have to sell it.