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Topic: Help! Tell me what to do

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Subject: Help! Tell me what to do
Date Posted: 9/26/2009 11:21 AM ET
Member Since: 12/19/2007
Posts: 2,408
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As I was getting ready to print off a label to mail a book this morning, my son accidently spilled his tea on the counter where I had set the book.  The book is ruined. :/  The book is waitlisted and the list is HUGE.  I feel awful. I need to PM the recipient (**gulp**) and explain the situation but at this point, if I cancel the order, will the recipient go to the front of the WL?  (Did I mention that I feel awful?? ;()

Cathy A. (Cathy) - ,
Date Posted: 9/26/2009 11:37 AM ET
Member Since: 12/27/2005
Posts: 4,124
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Yes, if you cancel, the requestor goes back to the front of the WL. I would cancel, send a PM explaining what happened and telling her that she's back on the wish list. If this book is frequently posted, she'll get offered another copy soon. If it's rarely posted, then you could offer to send it to her as a freebie.

Date Posted: 9/26/2009 2:34 PM ET
Member Since: 1/17/2009
Posts: 9,727
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When the book dries out, it may be perfectly readable, just not postable. If your current requestor doesn't want it damaged, then you can offer it in the Book Bazaar to someone who wants it and won't mind taking it damaged ...you can ask for a credit, if you want, or maybe offer it free with another book off your bookshelf.

It happens!

Date Posted: 9/26/2009 2:36 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Well, if you feel really bad you can always do the unthinkable and purchase another book and send it.

Which option sucks more? Buying another book or explaining that the WL book she ordered is ruined?

Me? If it was a mass market paperback, I'd probably buy a new one. If it's a $25.00 hardback book, I'd do some explaining and apologizing and cancel to let her get back in the front of the FIFO line.

Date Posted: 9/26/2009 2:39 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Life happens, cancel the request and send a nice pm.  Members feel better when they understand you had a good reason.

Like Sara says, you still have options to offer it through Book Bazaar.

Date Posted: 9/26/2009 5:33 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Thanks for all the help. Unfortunately, the book in question is a huge doorstop of a hardback and I cannot afford to replace it.  I've canceled the transaction and written a contrite and apologetic PM to the receiver.  I hope she understands.

Date Posted: 9/26/2009 5:52 PM ET
Member Since: 2/13/2007
Posts: 2,264
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You can also offer her the now unpostable copy if she would like to request something else off your bookshelf.

Date Posted: 9/26/2009 7:32 PM ET
Member Since: 1/4/2006
Posts: 1,464
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(what book is it?)

Date Posted: 9/26/2009 7:32 PM ET
Member Since: 3/27/2009
Posts: 25,000
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"Unfortunately, the book in question is a huge doorstop of a hardback and I cannot afford to replace it"

 

Oh, that is a bummer, LeeAnne.:(