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Topic: Help! They took my money but the wrapper didn't print!

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Subject: Help! They took my money but the wrapper didn't print!
Date Posted: 11/23/2009 10:25 AM ET
Member Since: 9/27/2009
Posts: 12
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I paid for postage and DC but the wrapper never printed.  It didn't even download... so I went back, thinking I clicked a wrong button but the money was taken from my account.   The wrapper is definitely not in my download files.   I looked on the help docs but couldn't find any info on what to do. 

 

What can I do?

Date Posted: 11/23/2009 10:39 AM ET
Member Since: 10/20/2007
Posts: 1,680
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Did you see the option "Reprint Label"?   It should be there. 

Date Posted: 11/23/2009 11:13 AM ET
Member Since: 9/27/2009
Posts: 12
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No I don't see that.  I printed one for another book just fine but this one there was a problme of some sort.  I do see the "Having trouble printing this wrapper?" but it takes me to the screen to pay and print again.

Date Posted: 11/23/2009 11:19 AM ET
Member Since: 3/7/2009
Posts: 10,867
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If you've already paid for the postage, when you go to the page to print the wrapper, there should be a box outlined in red just under the three styles of wrapper that says "you have already paid for this postage and will not be charged again."  So you can reprint without paying again just by going to the bottom of the page and printing.

If it doesn't say that, check your money registry (on your My Account page) and make sure it did take the money from your account for that book.  If it did and doesn't have the box I mentioned on the reprint page, contact the team through the Contact Us link at the bottom and they can look at your account and figure out what happened.



Last Edited on: 11/23/09 11:20 AM ET - Total times edited: 1
Date Posted: 11/23/2009 1:44 PM ET
Member Since: 5/14/2009
Posts: 6,852
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When you reprint the wrapper the screen looks the same  but just under the wrapper templates is a box  with the words (similar words) you will not be charged again.

Make sure your popup bloker is not on or that it is not asking you to download the file if you are using IE it will be just under the address bar, click on the bar and it will ask you if you want to download or maybe you need to download activex first.  Many reasons why. 

Date Posted: 11/23/2009 2:57 PM ET
Member Since: 9/27/2009
Posts: 12
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Wow, I totally missed that.  Thanks SO much ya'll for helping this clod figure things out.