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Topic: need help writing 1st RWAP pm

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Subject: need help writing 1st RWAP pm
Date Posted: 1/18/2009 6:09 PM ET
Member Since: 3/13/2007
Posts: 3,773
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I was hoping this day would never come but unforunately it has!!!!

I received a book today and it's my very first RWAP. It looks like a page had been torn out and taped back in, the pages are loose at the bottom of the book bindings, the cover is completely bent, and there's a LOT of underlining.

since i've never done this before could anyone help me phrase what i say to the person when i PM them asking me back for my credit? i don't want to return the book since i do need it for school. it's not a textbook per se, but a book needed for class. if this was one of the used books available for me to buy from the school bookstore, i would  NOT be getting this one. i'm just worried about phrasing this so that i don't get back a rude response. and if necessary i will have pictures if the person insists on them. or should i take pictures first and let them know this?

thanks!

Date Posted: 1/18/2009 6:20 PM ET
Member Since: 4/25/2007
Posts: 11,458
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"I received (book title) from you today and I have had to mark it Received With A Problem.  The book does not meet PBS' posting guidelines.  It has a page that's been torn out and taped back in, pages are coming loose from the binding across the bottom of the book, and there is a LOT of underlining.  I would like to request that you return my credit for this unpostable book.  I will be happy to take pictures of the problems and send them to you if you wish."

I'd go with something like that.  Short and simple and explains the problem and what you want them to do to resolve it.  If they balk, I'd copy/paste the book posting guidelines for them.  I wouldn't mention return of the book.  You don't have to return it even if they request that you do.

Date Posted: 1/18/2009 6:21 PM ET
Member Since: 12/23/2005
Posts: 3,003
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Just tell the person what you told us and ask for your credit back.  There is no promise that a carefully written request will not get a rude response.  You can't control what others write.  Just don't take it personally.

Date Posted: 1/18/2009 6:37 PM ET
Member Since: 3/13/2007
Posts: 3,773
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thanks! just sent off the PM, hoping for a civil resolvement..

Date Posted: 1/18/2009 6:53 PM ET
Member Since: 1/2/2006
Posts: 575
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Good luck Deborah.

Date Posted: 1/18/2009 8:11 PM ET
Member Since: 9/24/2007
Posts: 453
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Gingerkitty wrote a perfect pm.  Now what response you get- who knows.  But this is the best you can do.  I always offer to send pictures.  If the person truly thinks they didn't do it wrong, they usually ask to see them.  If they don't take you up on the offer, well, they know they screwed up.  You may, or may not get the credit back but you did the right thing.

Date Posted: 1/18/2009 8:56 PM ET
Member Since: 5/19/2008
Posts: 447
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Also, realize that you are not obligated to return the book.  You can, if you want, (and they give you an extra credit to pay for postage), but you definitely don't have to. 

I'm sure someone can quote the rules, if this becomes an issue.

Date Posted: 1/18/2009 9:18 PM ET
Member Since: 3/13/2007
Posts: 3,773
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got the response back and luckily everything got settled, the sender was very gracious and credited back my account. thank you for all the help!

Date Posted: 1/18/2009 9:56 PM ET
Member Since: 4/25/2007
Posts: 11,458
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Glad it worked out for you and that the sender was nice about it.