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Topic: Help writing an RC please!

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Subject: Help writing an RC please!
Date Posted: 9/25/2008 10:52 AM ET
Member Since: 4/16/2008
Posts: 770
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I would like to ask people to please check their books for liquid damage before sending them due to the run of bad luck I've had with liquid damage lately.

Can someone help come up with one that doesn't sound patronizing?  I've tried, but my DH says they are snotty and "What do you expect for a used book"  is his new line.  I understand that they are used, and I am not picky.  I just would like to be able to re-post the book so someone else can enjoy it!

Amy
Date Posted: 9/25/2008 11:01 AM ET
Member Since: 3/11/2008
Posts: 1,716
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I think it's unnecessary to have RCs that re-state the PBS guidelines.

But, I do not think you are seemingly "snotty" for not wanting a book that has water damage.

Date Posted: 9/25/2008 11:11 AM ET
Member Since: 4/16/2008
Posts: 770
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Thanks for not thinking I'm snotty, Amy.  :)

I just hate fighting with people over the fact that they've sent a bad book.  I understand that sometimes things can be missed,  I don't know how someone can miss water damage!   The one that I just finished not only had watermarks, but orange fingerprints on some of the pages.  I'm guessing cheetos were the culprit...an unmistakeable orange!  And the one I got in the mail this morning was definately damaged, but I can't tell if it was USPS or the sender.

Date Posted: 9/25/2008 11:19 AM ET
Member Since: 2/28/2007
Posts: 2,164
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How about this:

Please make sure your book does not have water damage, per PBS guidelines.  If it is water damage-free, please send it!  Thank you!

Amy
Date Posted: 9/25/2008 11:23 AM ET
Member Since: 3/11/2008
Posts: 1,716
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I'm super sorry you've received a slew of books in bad condition.

But, I think all you need to do is be honest to the system.

Mark the books as RWAP, but maybe not ask for a credit back?

If you do want to ask for your credits back (which I feel is your right at this point, when going by the rules at PBS) make sure to put something to the effect "because I cannot re-post this book at PBS, I am asking for my credit back."

Date Posted: 9/25/2008 11:39 AM ET
Member Since: 8/30/2005
Posts: 827
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Lisa's RCs are great but I have to wonder if someone would post a water-damaged book to begin with, would RCs really stop him or her from sending it?



Last Edited on: 9/25/08 11:40 AM ET - Total times edited: 1
Date Posted: 9/25/2008 12:02 PM ET
Member Since: 2/28/2007
Posts: 2,164
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if someone would post a water-damaged book to begin with, would RCs really stop him or her from sending it?

This is a good point...however, the advantage of an RC is that if the book arrives counter to the RC, the sender is required to give back the credit.  Not so without an RC.  It's the main advantage of using RCs.

Amy
Date Posted: 9/25/2008 12:12 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Lisa - Isn't that what the posting guidelines are for?

Date Posted: 9/25/2008 12:14 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, again, if you have RCs, it guarantees your credit return if the sender violates the RC.  If you have no RCs, you have no guarantees EVEN IF the person violated the posting guidelines.

Amy
Date Posted: 9/25/2008 12:15 PM ET
Member Since: 3/11/2008
Posts: 1,716
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How does it guarantee it?

Date Posted: 9/25/2008 12:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It doesn't guantee your credit return it just give you another reason to ask for it back.  The sender still has to manually give you the credit back. 

I think it might make someone who's been getting away with sending bad books think twice-"uh oh this person might actually mark it as a bad book instead of just accepting it".  But it also might cause some people to turn you down. Some people turn down any rcs at all because they're afraid of getting dinged for some minor flaw.  Especially if it's a WL book and they can just wait for the next requestor without rcs. 

Date Posted: 9/25/2008 2:01 PM ET
Member Since: 4/16/2008
Posts: 770
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I was thinking the same thing as Mary, that someone might  say-"uh oh this person might actually mark it as a bad book instead of just accepting it".   And I do agree that it seems silly to re-state PBS guidelines as an RC, but at the same time I'm tired of people sending out bad books.

I've received 50 books, and I've had 5 bad ones come in.  It's not a bad percentage, really.  I am probably over-reacting by thinking I should put up an RC.  But, I would like to be able to trade the books again.  I know it's silly, but once in awhile I like clicking on those little footprints to see how far a book has traveled.

Date Posted: 9/25/2008 2:06 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Karen--

If it helps, I use this statement in my RCs (after an asthma-related request):

"My only other request is that books meet PBS Book Condition Guidelines -- no stains or water damage, no highlighting or underlining, and the binding intact.  I'm not looking for brand new books, just ones I can repost when I'm finished."

I've never had a request denied where they said it was due to anything other than my asthma-related portion of my RCs.  Like you, I had a run of damaged books that led to putting that statement in.

Cheers,

Catt

Date Posted: 9/25/2008 2:31 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Okay, deleted my post, as I see that I am wrong.  There is no gurantee of credit return even with RCs.  Guarantee wasn't the word I was meaning to use anyway, but my original thought was wrong.  Sorry for any confusion.



Last Edited on: 9/25/08 2:34 PM ET - Total times edited: 1
Date Posted: 9/25/2008 3:34 PM ET
Member Since: 6/5/2007
Posts: 2,507
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I've seen ones that say, "as per PBS guidelines, please no books that are water damaged"

Date Posted: 9/25/2008 9:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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THe ones that say "please make sure the books meets PBS guidelines" don't bother me.  It's the ones that want a PM, a detailed provenance for the books, a sniff test or a near-mint like new book that I decline. Or if they're really long.  I'm afraid  I'll miss something and get dinged for a perfectly postable book. 

Date Posted: 9/25/2008 9:54 PM ET
Member Since: 6/30/2006
Posts: 2,303
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"As I have recently had the misfortune to receive several water-damaged books, please double-check that yours is not. Thank you!"

Subject: 5 out of 50?
Date Posted: 9/26/2008 12:01 PM ET
Member Since: 10/5/2005
Posts: 453
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5 bad ones out of 50 seems like a lot to me. I have received maybe 5 bad ones out of almost 500, and asked for my credit back only twice in all those. the rest were not that bad.

If you are receiving 10% flawed books, you might want to look into how your mailman is handling them, just to eliminate that as a possible issue.

just a thought . . .

as for the RC, you take your chances. no matter how well your RC is written, you will get declines from people who won't bother to read them, or will consider you "picky" or who have too many books to visibly check your book before approving the transaction and don't wish to lose their place in FIFO.  Personally, I don't worry too much about declines, as I know I go right back to the head of the line for the next copy, even if it is a heavily wish-listed book. For the same reason, as a sender, I don't sweat over RC's. If I have any doubts, I just pass the request on to the next person in line, knowing I'll probably be getting another request for that book soon.



Last Edited on: 9/26/08 12:09 PM ET - Total times edited: 1
Date Posted: 9/26/2008 4:05 PM ET
Member Since: 4/16/2008
Posts: 770
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I have a PO Box that my mail goes to.  I don't think that the issue is with my post office....Just a run of bad luck is all.

 

Thanks, all!

Date Posted: 9/26/2008 4:43 PM ET
Member Since: 10/14/2007
Posts: 2,090
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Last Edited on: 1/22/09 9:37 AM ET - Total times edited: 1
Date Posted: 9/26/2008 6:32 PM ET
Member Since: 9/30/2006
Posts: 6,922
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If you receive a damaged book, which would include water damage, this is classified as an official problem and you have the right to ask for your credit back.  You are not obligated to send the book back to the sender unless they reimburse you for the postage, like sending an extra credit. 

In the PM you send to your sender, be sure you clearly ask for the credit to be returned.  If after one week you have not heard from the sender, or the issue is not resolved, send feedback to the PaperbackSwap Team.  They can look into the problem for you.  In case you don't know, send feedback by clicking the grey Help Center tab at the top of any page.  Choose the box in the lower right hand corner which says Contact Us.  This will immediately bring up the feedback form you can fill in and send out to the Team.

You should certainly not have to have a requestor condition telling members not to send you water damaged books.  No member should send anyone a water damaged book. 

You will of course want to mark the book received with a problem and explain.  If a member has a history of sending damaged books, the Team will directly address this with the member.