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Topic: need help

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Subject: need help
Date Posted: 3/6/2010 6:18 AM ET
Member Since: 1/18/2010
Posts: 4
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i have a book that was  requested on 1/20/2010 i accepted it 1/22/2010. I wrapped it and send it and the person got it and marked it recieved on 2/3/2010. I got the credit for it and then 3/5/2010 they send me a request for there credit back because the book was torn on the cover. When the book left me it was not torn and also the message was send a month after it was recieved what would do?  

 

Date Posted: 3/6/2010 7:41 AM ET
Member Since: 12/5/2009
Posts: 1,114
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I haven't been a member for long, but I would not give the credit back. When you open your package you readily see the cover.  Perhaps the member has already read the book and are trying to get their credit back. Maybe they didn't like it, lol.. I have been blessed so far with great interactions and exchanges, so I dread the day this comes up. I am not one to give in to make nice. I also feel that if you give in when you know you are correct that it will perpetuate the bad behavior and someone else will have to go through the same thing.

 

Denise



Last Edited on: 3/6/10 7:42 AM ET - Total times edited: 1
Date Posted: 3/6/2010 8:00 AM ET
Member Since: 1/11/2006
Posts: 399
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Ignore it or send the following after stating that the book left you with no tears in the cover (it is possible it was damaged in transit, but if they didn't notice over a month, it's unlikely - books chewed up by the USPS machinery are really honking chewed up):

Cover:

  • Must both be present (front and back)
    • note that a paperback missing its front cover is  usually an illegal, unsold copy
    • "cover" does not = dust jacket.  Hardcovers do not need to include their dust jackets to be swapped here.
  • Cover not water damaged (there may be no water damage to any part of the book)
  • Cover not torn or chewed/gnawed
    • some used book stores cut out a small part of the cover; if the amount missing is less than 1 square inch, this is OKAY
    • a small rip (less than 1 inch) in the cover is OKAY
    • yes, that does say "chewed/gnawed" above.  That means no pet-chewed (or human-chewed) books.
  • A bookplate inside the cover or on the flyleaf is OKAY
Date Posted: 3/6/2010 8:25 AM ET
Member Since: 7/31/2007
Posts: 2,690
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You have to respond...you can't just ignore it!!!  I would say that since it is a "torn cover" that would have been noticed upon opening the package.  I would respond something like...

I am sorry but, I will not return your credit...problems with books are to be dealt with at the time of receipt.  A torn cover is something in my opinion that would be noticed at the time you open the package.  Remember, a "small rip (less than 1 inch) in the cover is OKAY." 

Date Posted: 3/6/2010 8:25 AM ET
Member Since: 2/13/2007
Posts: 2,269
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I also would not refund their credit -- too much time has passed with opportunities for the cover to have gotten ripped (without them even being aware of it) AND it is the member's responsibility to inspect the book when it arrives because that is the time to mark in RWAP.

Date Posted: 3/6/2010 8:32 AM ET
Member Since: 6/15/2005
Posts: 1,215
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What would I do? I would not refund the credit.

I might check and see if they're new and if so, I might explain how pbs rules work.(ie: if there's a problem, you check it in as received with a problem and contact the member at that time, etc)

I might contact pbs and let them know.

I might ignore the member.

But I wouldn't give a credit back after a month has passed and the person has obviously had it all that time.

Date Posted: 3/6/2010 8:50 AM ET
Member Since: 5/14/2009
Posts: 6,852
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I wouldn't return their credit, like other said it would have been noticed upon receipt. 

The only reasons I could see for this late notifications is

If they do not open the packages when they receive them, then that isn't your problem.  Anything could have happened during the time it was received and opened.

If they were away and marking the book received in good faith, then they should let you know ahead of time.  Only reason why I could think a month would pass before it would be noticed. 

They are a new member and do not understand the rules. 

You can not ignore the message, you do need to respond.  I like Christy's sample message and would send something along those lines.  Good Luck

Date Posted: 3/6/2010 8:59 AM ET
Member Since: 4/25/2007
Posts: 11,495
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I concur.  No credit return after a month for something that would be obvious upon opening the package.  I always flip thru and look at a book before I mark it received to look for problems.

Definitely respond to the PM and tell them why you won't be returning the credit.  Christy's message is simple and to the point.  I'd send something like that also.

Date Posted: 3/6/2010 9:02 AM ET
Member Since: 1/11/2006
Posts: 399
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Christy, I really don't think there is any requirement for her to respond unless she wants to.  This wasn't a RWAP entered at the time of the transaction, it isn't a rules violation in any event and, frankly, it feels like a credit grab.  Sometimes it's better to just let something go and a month old request for a credit with no indication from the poster as to the tone of the request - yeah, I think ignoring it may be an option depending on factors possibly not included in the thread.  Also, note that I gave a second option in the event that the poster felt a response was warranted.



Last Edited on: 3/6/10 9:03 AM ET - Total times edited: 1
Date Posted: 3/6/2010 10:07 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Karen, I am sorry but I must disagree with you...I'm sure someone can quote the Help Center information but, it is not "OK" to ignore a message sent to you regarding a book.  This may be about a month old transaction but, the OP is obligated to respond to the message.

Date Posted: 3/6/2010 10:15 AM ET
Member Since: 1/11/2006
Posts: 399
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I believe that the help center only requires that you respond if a book is marked as an RWAP - someone can correct me if I'm wrong but, depending on the tone I'm also pretty sure that the Help Center says in the event of a rude PM the member is not to reply in kind but report it to the site.  This was not an RWAP and the original poster didn't indicate the tone of the PM, so it would be up to her whether to respond or simply let it go.

Date Posted: 3/6/2010 11:47 AM ET
Member Since: 8/9/2007
Posts: 4,058
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No, there isn't anything in the rules about responding to PMs that aren't part of the RWAP transaction dialogue.  That said, I would still respond to it just on the off-chance that they'd submit a complaint to the PBS team.  After that, I wouldn't feel that I had to continue any correspondence.  tptb expect us to deal with each other in good faith, like adults, and a response, even if it is a refusal to refund the credit, shows good faith.  I wouldn't assume that they can't or won't penalize us in some way simply because something is not strictly covered under the letter of the law, so to speak.

Date Posted: 3/6/2010 11:51 AM ET
Member Since: 1/11/2006
Posts: 399
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I agree, Kim - which I is why I listed a second response option.  99% of the time I respond to PMs, but I have had a rare few over the years that were well beyond the bounds of polite (or downright bizarre) and in those cases, I prefer not to respond than get drawn into a nasty or uncomfortable exchange.  Unless someone is reporting a problem, it is an option and that was my only point.  Not knowing the full details of the situation, I wouldn't make an assumption either way.

Date Posted: 3/6/2010 12:05 PM ET
Member Since: 8/9/2007
Posts: 4,058
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You definitely don't have to respond to a rude PM, beyond the requirement to respond to the initial transaction dialogue, and even that if it's rude, you could still forward it to the PBS team.  If I got an abusive PM from somone with the initial RWAP PM, I would acknowledge that I had received it & state whether or not I was refunding the credit, and then pass it directly to the PBS team.  Any abusive PMs should be sent to them, but we should still respond to polite inquiries, even if it's in the negative and we don't think we are obligated to take any other action.

Date Posted: 3/6/2010 1:39 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I would not refund the credit. Like others said, it is something that would be noticed upon opening the package and it's been over a month.

I personally would never refund a credit if they didn't mark it RWAP and waited a month or more to ask for a return credit. Even if I thought that maybe the book did leave me with a word underlined on page 250. It's just petty, imo, to ask for credit refunds when you missed the mistake 6 months (or however long) ago when you received it. I would never do it. I've noticed water damage months after receiving a book but did nothing because it's my mistake for not looking at the book close enough when I got it to notice that it came with damage.

Date Posted: 3/6/2010 2:42 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Agree with the majority here, answer the pm, be polite, decline the refund. 

I didn't unwrap the first couple books I received in plastic wrap, just logged them in and set aside.  Later I discovered one or two that maybe should have been RWAP. . . my bad.  But hey, I'm the proud owner of several pairs of big girl panties and capable of taking responsibility for my mistakes

Date Posted: 3/6/2010 8:32 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I'm the proud owner of several pairs of big girl panties and capable of taking responsibility for my mistakes

Lol.  Very cute, Denise.  I need to have it printed on a t-shirt:P

Date Posted: 3/6/2010 11:44 PM ET
Member Since: 12/18/2009
Posts: 13
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I did notice the torn cover upon recieving but I didn't know that would make it unpostable until I went to repost it and double checked the requirements. The only books I have ever posted were practically brand new, so I never had to repost a book that had any issues. I can't believe you would lie and say there was no tear at all. The tear didn't bother me because the book is still reabable. I would accept  books with torn covers, but my issue is that I can't not post the book back out because someone else might not like the tear.

I wasn't rude in the PM either.

 

The rip is over 1 inch.



Last Edited on: 3/7/10 12:01 AM ET - Total times edited: 4
Date Posted: 3/7/2010 12:23 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I did notice the torn cover upon recieving but I didn't know that would make it unpostable until I went to repost it and double checked the requirements.

The tear didn't bother me because the book is still reabable. I would accept  books with torn covers, but my issue is that I can't not post the book back out because someone else might not like the tear.

Unfortunately, I think this is just going to have to be a learning transaction. Since you didn't mark it RWAP upon receiving it, there is really no way to even attempt to get your credit back. I mean, you can ask, but I think the majority of people won't refund it because you didn't mark it RWAP which is what triggers the possible credit refund situation.

Like I said in my earlier post, I've noticed damage too late before too. It happens. There's nothing you can really do but eat the credit and be more careful about checking the books (and checking the rules too if there is a possible problem you're unsure of, or ask here in the forums) you receive in the future if you're worried about missing possible unpostable aspects of a book.

Date Posted: 3/7/2010 12:29 AM ET
Member Since: 12/18/2009
Posts: 13
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Ya, I did ask her and that's what sparked this post apparently but she never reponded to me. I wasn't mean or anything, I states the facts and told her that I can not in good conscience repost the book. And then she comes on here and lies about there being no tear. I think that bothers me the most. I'll just donate the book to the library and let karma take care of the rest. It's a book with a waiting list, so maybe someone on the bazaar board will take it as an unpostable.

Thanks Amee. Lesson learned.

Date Posted: 3/7/2010 12:39 AM ET
Member Since: 8/15/2007
Posts: 3,044
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Yeah, definitely offer it up on the BB, especially if it's a long list.

You could also see if a used bookstore would take it. If they did, you would get store credit so that could also make up for the loss of a credit. I take all my unpostables to my local used bookstore and have yet to have one rejected.

Date Posted: 3/7/2010 12:42 AM ET
Member Since: 12/18/2009
Posts: 13
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I never thought of that. Thanks!

Date Posted: 3/7/2010 7:01 AM ET
Member Since: 1/18/2010
Posts: 4
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there was no tear on this book when i sent  i swear on my 3 sons lives if there was and you would have said there was i would have said sorry had you send it back and given you your credit i am not on this site to sit there and rip people off. i will give your credit back  because now i am a bad person i think i am done with paperbackswap 

Date Posted: 3/7/2010 9:50 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If it's a book with a long waiting list someone will probably be willing to pay a credit for it.  I had a copy of a hardcover New Moon with a tiny stain on one page-It was snapped up within an hour my posting it in the BB for a full credit.  I was going to post it on another trading site if no one here wanted to pay a credit for it-I didn't read it and jsut bought it at a thrift store because I knew it was WL- I didn't see the tiny stain until I got home. 

Date Posted: 3/7/2010 10:47 AM ET
Member Since: 8/15/2007
Posts: 3,044
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i will give your credit back  because now i am a bad person i think i am done with paperbackswap 

You really don't have to give her the credit back. I fully believe in standing up to RWAPs (or late complaints as this one happens to be) and not returning a credit if you're sure the book left you in postable condition. And it does NOT make you a bad person.

I hope you don't leave PBS over one incident like this. :(

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