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Topic: Help?

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Subject: Help?
Date Posted: 2/6/2015 4:25 PM ET
Member Since: 1/12/2015
Posts: 14
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So, I inherited a ton of books from a friend that I was just looking to unload here.  Most of them flew off the shelf with no problem.  Except one.  Apparently, there was writing on a card (it came with a card set), and the book was missing a dust jacket.  How was I suppose to know it came with a dust jacket??  Admittedly, I missed the writing on the card.  Apparently, this was a deal breaker for this person, and they are now demanding a refund of a credit.  So, let me get this right...I have to refund a credit, AND they get to keep the book?  Just like that?  

Ugh, it's so not worth the headache, so can someone just please tell me how to refund a credit?  I'm trying not to get hung up on the fact that I will have paid almost eight dollars to get rid of a single book.  *keeping my inner peace*   

 

Date Posted: 2/6/2015 4:33 PM ET
Member Since: 1/30/2009
Posts: 5,696
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So sorry you're having all this trouble! First: when you say "writing on the card", what do you mean by that? Also, dust jackets are NOT required at PBS, so if someone is making a fuss about that, they are in the wrong.

Date Posted: 2/6/2015 4:40 PM ET
Member Since: 1/12/2015
Posts: 14
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I have no idea what she means by "writing" on the card.  I can only assume that the woman I received them from - maybe her child got a hold of them and scribbled?  I don't know?!?  I counted them to make sure they were all present, but never noticed any writing.  I never used them or read the books she gave me.  Furthermore, I did some research and discovered that the book did not come with a dust jacket.  The small book and cards came packaged in a box, but the box was missing.  I've written to her, hoping she'll be OK with this.

Date Posted: 2/6/2015 4:42 PM ET
Member Since: 2/20/2008
Posts: 1,658
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What's the book? I don't know what the cards are. There are different rules for different kinds of extra materials so it might help knowing what exactly it is.

Date Posted: 2/6/2015 4:43 PM ET
Member Since: 6/2/2014
Posts: 9,732
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Did she have an rc? If she had stating a dj, then she has a case. I think you're in the right though if she doesn't have an rc for a dj. I would politely explain that you followed pbs rules and you will not be refunding the credit. Please ask for pictures too of the card and writing.
Date Posted: 2/6/2015 4:45 PM ET
Member Since: 6/30/2007
Posts: 2,471
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Only IF the requester had an RC (requester condition) specifying that HCs have dust jackets then they could be upset if you agreed to send it out and you should refund their credit. Go to the Transaction Archive and find the book and when you go to the details there should be a button to effect the refund. But you don't really need to refund the credit if there wasn't an RC. You can gently reply that they did not have an RC and the book does meet PBS posting guidelines.

And if there is writing on the inside cover or flyleaf (or even the edges as a remainder mark), such as an inscription or name the same thing applies. These are allowed too unless the requester specifically had an RC. However, if the writing is inside the book, or on text pages then a sender must PM to get the requester's okay before mailing (this is called the 'textbook exception' that allows books used by students or otherwise marked with notes or highlighting to be traded).

 

Date Posted: 2/6/2015 5:51 PM ET
Member Since: 1/12/2015
Posts: 14
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It was a book that accompanied oracle cards.  No writing in the book.  Yes, she did say she didn't want a book without a dust cover, however, the book didn't come with one.  The box they originally came packed in was missing.  The writing only appears on a single card.  

At this point, I don't think I'm going to get out of it.  Can someone please advise as to how to refund a credit?  

Date Posted: 2/6/2015 7:07 PM ET
Member Since: 8/16/2007
Posts: 15,201
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If she had an RC stating that she required books to have their dust jackets and the book you had did not have one on it, it was your responsibility as a sender to figure out if the book originally had one before agreeing the book met the condition. Since it sounds like it did, you should return the credit.

You can go to your Transaction Archive through your main My Account page. Find the transaction in there (it should have a red X on it since she marked it as a problem). If you go into the transaction there you will find a Refund Credit button to return the credit.

Accidents happen. Things get missed. Sounds like you have a lot of great swaps and only one that ran into problems so shake it off and swap on.



Last Edited on: 2/6/15 7:07 PM ET - Total times edited: 1
Date Posted: 2/6/2015 9:08 PM ET
Member Since: 1/12/2015
Posts: 14
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It did not come with a DJ, and I even sent her a photo from Amazon proving it.  It came packaged in a box, which I did not have.  Oh well, it's not worth the argument.  She is hell bent on getting her credit.  Easy come, easy go...I just had a random stranger gift me with a credit, so she gets that one.  (Thank you, stranger friend!)  And she wants to keep it too, unless I pay to have it shipped back.  How convenient.  Oh well.  *trying to keep my peace after a frustrating day*  

 

Date Posted: 2/6/2015 9:32 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Erin, I'm sorry if I missed this but did she have a requestor condition for a Dust Jacket before you accepted the request? Did you see anything like that? If no requestor condition for a dust jacket you do not have to refund the credit.  

I'm concerned about your postage cost. Why did you have to spend almost $8.00  to mail .  Do you know about media mail?  I myself would never pay $1.05 for Tracking/Delivery confirmation for a book.  There are options for the lower postage cost if you are interested.  



Last Edited on: 2/6/15 9:33 PM ET - Total times edited: 1
Date Posted: 2/6/2015 9:59 PM ET
Member Since: 1/12/2015
Posts: 14
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Valerie, yes she did.  However, there was a dispute about whether the book was sold with one or not.  I know that this particular publication run was not, and there is even a photo on Amazon to prove it, but she is hell bent on that dust cover.  She insists she knows someone who owns it with a dust cover.  OK...I wasn't about to get into a circular argument about it.  She obviously is obsessed with dust covers, and there's nothing I can do to change that.  The scribble on the card was an oversight on my part, and I don't know if that's a valid claim or not.  The book was in perfect condition.  As far as the postage...it cost almost $4 to send it to her.  To refund a credit, that would cost another approx. $4, (going off of what I spend on PBS postage - it ranges from $3 to $5 to mail a book, depending on size, and I don't pay for tracking).

At any rate, it's been settled.  I apologized and wish her well, but she left a bad taste in my mouth.  Tough lesson learned.  There are some very generous people here who have made this not so painful, and I'm encouraged to stay.  The past few days, I've been frantically trying to spend my credits to escape having to fork over even MORE money.  I've been here only a couple of weeks, and have spent about $100 so far.  The timing of all this in addition to the new fees was just not good for me, since I'm new here.  I've barely managed to learn how to navigate to the pages I use most, much less anything else.  Then THIS happened...I'm just glad there are NICE people here too.  I appreciate that a lot!  

Thanks for the chat, everyone!  Dust covers FTW from now on, that's for sure!  LOL!

Date Posted: 2/6/2015 10:32 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Yes, your still trying to learn how all the workings of this site then it suddenly changes.

There have been Dust jacket discussions here with 2 differing opinions.  

Now you know to decline a request if the book does not have a DJ and they requested a DJ.  

A book never having a DJ will likely trip up more members in the future.  

It's just one of those things. It think it's sound logic to think it never had a DJ so it's okay to send.  Others think the only sound logic is it does not meet requestor conditions and it must be declined.  I say both ways show that a person gave it serious thought and determined a course of action. 

I learned from the discussions here to decline a DJ request if I don't have the DJ. 

I say most members are happy here.  The current chaos not withstanding.  



Last Edited on: 2/6/15 10:33 PM ET - Total times edited: 1
Date Posted: 2/6/2015 10:37 PM ET
Member Since: 2/5/2007
Posts: 30,800
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To refund her credit, click on her name, it will take you to her profile and there will be an icon to give a credit.

I am not saying you should do this but you have ask how so I have tried to answer. 

Date Posted: 2/6/2015 10:50 PM ET
Member Since: 1/12/2015
Posts: 14
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She got her refund, I learned a lesson, she got to keep it, and I got extra credits from nice people...it worked out in my favor, and I came out on top.  I just hate that it happened the way that it did.  

So...aside from my personal experience, why are DJ's such a huge thing with some folks?  This is new to me too.  I don't get it.  To me, a book is a book is a book.  If I can read the pages, it's all good!  I'm clearly not in the loop on this.  Are my standards just too low?  I have no restrictions on my books, even though I'm a non-smoker and could care less if the DJ is present or not.  I'm getting the book for its content, not it's cover.  Ohhhhh waaait...you see what I did there?  Don't judge a book by it's COVER??  Hahahaha!!  Wow.  I just had a clarifying moment in which  I used a cliche' in its proper setting, (albeit a literal translation, and not the original intent of the saying), and it was really cool!  THAT'S something that doesn't happen every day!  LOL!  :D  *giggling at my own stupid joke*

Date Posted: 2/7/2015 12:35 AM ET
Member Since: 3/25/2014
Posts: 2,793
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I'm on here way too late and need to go to bed. 

You can decline sending a book if you feel you can not meet someone's  Requestor Conditions. Then the book gets offered to the next wisher if it's wishlisted.  Then you see if you can meet the next person's RC if they have any.  It's meant to help members get a book in the condition they want. 

Good joke by the way!

 



Last Edited on: 2/7/15 12:35 AM ET - Total times edited: 1
Date Posted: 2/7/2015 5:09 AM ET
Member Since: 8/6/2006
Posts: 600
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If someone wants the dust cover and I know it didn't come with one, I'll accept the request and then pm them and tell them that and ask if they still want it. I'll tell them if I don't hear from them within 48 hours, I'll cancel the request. That way they get to decide and I'm not hung up waiting for an answer.  Welcome to our group!

 

Date Posted: 2/7/2015 7:27 AM ET
Member Since: 6/2/2014
Posts: 9,732
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I like a dj personally, I like the picture, sometimes it gives me a scene or person to visualize. I'm currently reading a book that the dj that has nyc signs on the top and a bar on the bottom (bar with beer pulls)..ok..I kind of feel I'm in Th Spot with Repairman Jack and I know those exit signs too. That being said, I have no RC's, I just like dj's.
Date Posted: 2/7/2015 10:01 AM ET
Member Since: 4/28/2009
Posts: 9,724
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Well, apparently DJ are such a big deal in the world, that my FOL used bookshop (where I volunteer) won't sell any HC, even brand new, without one!

Date Posted: 2/7/2015 11:10 AM ET
Member Since: 2/12/2006
Posts: 4,381
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I have certain books that I want the dj's (none are currently on my wishlist) because they are 'keepers'.  They were all (1950's, I think) by the artist Vasiliu and they are charming.  Some people just really like dj's, and some feel they make the book more 'valuable'; probably a dozen more individual reasons.  BUT most members do not require dj's, and as mentioned here before, they MUST have an rc for that.  If someone with rc's really truly wants that book, they can turn off their rc's before making that request then turn them back on for other requests.  Don't ever feel badly about turning down a request - As Long As You Have A Valid Reason...  Please don't feel too badly about this one - most of us have had at least one unpleasant transaction somewhere along the line.



Last Edited on: 2/7/15 11:11 AM ET - Total times edited: 1