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Topic: holiday weekends

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Subject: holiday weekends
Date Posted: 5/27/2014 9:01 AM ET
Member Since: 6/22/2008
Posts: 839
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I just got the most astonishing parade of nags from pbs-------don't the powers that be understand that the post office is closed over holiday weekends?  Fortunately, they're all safely mailed now that the post office has opened, but SHEESH!

Date Posted: 5/27/2014 9:04 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Those are automated emails that the system send automatically.

Also books can be physically mailed and marked mailed 24/7.  There are POs open nights and weekends, there are ways to mail books other than the PO.  A book can be marked mailed before being mailed etc.., 

Date Posted: 5/27/2014 10:56 AM ET
Member Since: 3/25/2014
Posts: 2,793
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I just got 

We were wondering if you have received the CD X in the mail yet?

If you have received this CD, please login to the site and marked it as received.

If they're  gonna ask! I think I should be able to reply.

No, I have not received the CD yet.  

I try not to let these bother me but they do.  

 

Date Posted: 5/27/2014 3:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Again an automated email set up by the system to gently remind people to do things so the other member involved doesn't have to.  There's no one actively deciding who gets an email that day or monitoring it, it's all done automatically by the computer.  They are set to be done on certain days of a transaction that is still pending.  If you haven't received it yet then don't mark it received.  PBS doesn't want a reply to those because the system probably sends out hundreds if not thousands of those a day and who wants to sit and read a bunch of replies. It's just a reminder because some of those people receiving the email might have truly forgotten that they already mailed a book, that they need to mail a book or that they received one. It's nothing personal.



Last Edited on: 5/27/14 3:25 PM ET - Total times edited: 1
Date Posted: 5/27/2014 3:28 PM ET
Member Since: 1/17/2009
Posts: 9,857
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It's way easier to program an automated e-mail that goes out to everyone on day 16 of a transaction, than it is to program something that goes out on day 16, unless day 16 is Sunday, in which case it goes out on day 17, unless day 17 is a holiday off a list of holidays (and then you have to figure out where to get the list of holidays from because some holidays change dates every year) ... in which case it goes out on day 18, unless day 18 has a snow storm in Minnesota and the member who needs the email lives in Minnesota ... you get the idea, right?



Last Edited on: 5/27/14 3:29 PM ET - Total times edited: 1
Date Posted: 5/28/2014 9:33 AM ET
Member Since: 6/22/2008
Posts: 839
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I live in the North  Woods, and believe me, if there were a way to mail when the post  office is closed, I'd do it.  Here they insist on weighing each and every package.  I print out the mailing label as soon as I see the order because of undependable DSL, and ordinarily I mail the following day.

I've learned from bitter experience never to say a package is mailed unless it's actually in the hands of the USPS.  I'm not going to let the swap push me into lying and saying I mailed it when clearly I didn't.  One year I gave a book to my husband to mail during the depths of winter.  He put it on the roof of his car, drove off, and lost it.  So I had to contact TPTB and tell them this incredibly embarrassing story.  Technically I lied, even though I was trusting him to get the package to the post office.  People here are stunningly helpful and honest-in early spring someone found the book and brought it to the post office, and the post office people turned it over to me.  It was a shambles, of course, and had to be discarded.  You just can't make this stuff up!  I'm still embarrassed .sad


 

Cathy A. (Cathy) - ,
Date Posted: 5/28/2014 11:53 AM ET
Member Since: 12/27/2005
Posts: 4,135
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I think the main thing is to understand that your situation is somewhat unusual, and PBS software is automated to handle transactions consistently across the board. The only exception I can think of is the delivery time allowance being longer for addresses outside the 48 contiguous states, and that took several years to get. To be a happy member here, you really have to accept that a computer sending "nags" is nothing personal and either control the transaction timing yourself (i.e. choose mail later and pick a date that you know you'll be able to go to the PO) or learn to ignore the emails that aren't relevant to you.

Date Posted: 5/28/2014 4:29 PM ET
Member Since: 1/30/2010
Posts: 8,398
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I find those emails annoying also, but there's not much you can do.  I just control what I can and let the rest go.  I choose the latest mailing date for that very reason.  I really hate the emails asking me if I've mailed the books the day before I've agreed to mail them.  I try to mail them by the day prior to the day I've said I'd mail to avoid those emails, but sometimes stuff happens.  I'm sure those emails have probably helped some people remember what they need to do.

Date Posted: 5/28/2014 8:28 PM ET
Member Since: 1/17/2009
Posts: 9,857
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I set up a mail filter so all the PBS emails just go into a folder instead of my inbox, and I never even see them. And, I mean, I never ever see them. About twice a year I just go in and delete them all. I can quite honestly say I don't even notice them, either, much less been bothered by them.

Date Posted: 5/28/2014 8:51 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I find most of the messages helpful, the only one I block is "order followup".  A month after you receive something they message you to rate, review and repost.  I know I can do those things so I don't need a message. 

Date Posted: 5/28/2014 10:09 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Just don't filter them into Spam or Junk. If they bounce back to PBS that can cause trouble with your account.  I just ignore them because I know it's just the automated emails that help PBS run more smoothly in reminding people who may have forgotten to do something here.

Date Posted: 5/28/2014 10:17 PM ET
Member Since: 2/26/2006
Posts: 34,965
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You can choose not to receive the follow-up email by going to your Settings and checking you do not want to receive emails about "Order Followup".

Date Posted: 5/28/2014 11:36 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Hunter, I did use the Settings and checked off I Do Not Want.  

Date Posted: 5/31/2014 1:57 PM ET
Member Since: 10/2/2007
Posts: 10,280
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I'm reluctant to mark books mailed before actually mailing them too, but I was made gun shy because of having an accident on the way to the PO once.  I realized then that "anything can happen" and I just now feel better not exercising my right to mark a book mailed - is it a couple days before it's actually mailed?

That said, I appreciate any and all reminders (even if they're timed weird because of a holiday or something), though I've turned off a few things on my settings so I don't get e-mails I don't want.

Date Posted: 6/1/2014 10:01 AM ET
Member Since: 6/22/2008
Posts: 839
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Thanks for the reminder about Settings, all!

Date Posted: 6/1/2014 2:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I never marked them before I actually mailed them too until one time I lost power for almost a week in the middle of winter after a blizzard.  I managed to get to a library with power in time to mark books mailed but it made me realize what could happen.  And since then I have lived through a couple more multi-day power outages which only confirmed it for me.  So I decided that if they're already wrapped and have postage on them then they are mailed and I mark them as such. 

Subject: marking a book as mailed
Date Posted: 6/1/2014 2:58 PM ET
Member Since: 11/18/2005
Posts: 5,426
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I routinely will mark a book as mailed the night before I am going to mail it on my way to work. I swing into either blue blue box at the post office or the blue box at the Walmart where I work...it is in the box-it is mailed. That is why I love using the pre paid postage!