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Topic: Horrible Luck for my friend, no one mails the book

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Subject: Horrible Luck for my friend, no one mails the book
Date Posted: 5/8/2013 12:48 PM ET
Member Since: 8/4/2009
Posts: 40
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I forever went on and on about how great PBS is and recommended to my friend that he sign up, since he loves to read and loves books. He finally did. Shortly after he did, he got an email telling him a book he had on his wishlist was in. He was super excited because he'd been wanting to read that book for awhile. A long while went by and he asked me about how it worked cause he hadn't heard anything back. Shortly after that he got an email saying it was cancelled because the member never mailed the book. He was really disappointed. I couldn't believe the luck because I have never ever had that happen to me. And what a horrible first impression to someone I went on and on to about how great this site was.

It has been a little while since that and just recently I received an email about a wishlist book I put on my list for him, before he signed up. I decided to buy a credit to get it for him and told him that I did. He was excited, again. And then today I received an email telling me it was cancelled because the person did not mail the book in the allotted time.  What in the world is going on. I almost don't want to tell him that yet again a book he wanted was never mailed and he can't get it. 2 books out of 2 the same thing happened, members did not mail the book after posting them.

Why in the world do they post the book and not mail it? I'm dreading breaking the news to him.  What does PBS do to members that avoid mailing a book they post?  I know stuff like this might happen once in awhile but he just signed up and both books he wanted were never shipped. What luck! I have been a member for years an i've never had that happen to a book I ordered.

 

Date Posted: 5/8/2013 1:00 PM ET
Member Since: 12/28/2006
Posts: 14,171
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There's a couple times of the year I notice an increase in timed-out transactions.  One is December/holidays, and the other is spring break and/or back to school.  People mean well, but then get busy and forget. 

Yes, there are consequences.  Several timed-out transactions (we don't know specifically how many) can get a member account suspended.

Date Posted: 5/8/2013 1:25 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Unfortunately that happens at times.

I had the same WL book cancelled on me a few different times & then when I finally got the book, it was not even close to being in postable condition. It had writing AND highlighting in it, plus water damage!  I had waited for over a year for it so I was beyond disappointed, but on the flip side, I've had some really good luck on here too.  I've received a lot of books that were like new, so I guess sometimes you just have to take the bad with the good. 

And I have to say that I screwed up once with a WL book I posted to someone. Before I got a chance to package & mail the book, I spilled water on it so then it had water damage & I had to cancel it on her. sad

And I am pretty careful with my books but it was just a mistake I made, so yes, bad things like that can happen.  People get busy & forget or something happens, like an emergency comes up & they can't mail the book.  It definitely can be disappointing, but I've been here on PBS since 2010 & have had way more good luck than bad.  Hopefully his luck will get better if he decides to stay on this site!!

Date Posted: 5/8/2013 3:12 PM ET
Member Since: 4/2/2007
Posts: 5,597
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Awwww....I'd love to send him a book. What's his name or WL. Maybe I can find him one?

......I think I found it. That's one tough WL.



Last Edited on: 5/8/13 3:21 PM ET - Total times edited: 1
Date Posted: 5/8/2013 4:29 PM ET
Member Since: 3/4/2007
Posts: 4,546
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I'm in the middle of the same thing right now.  I've gone through 3 people accepting an order and all 3 letting it time out.  I'm on number 4 who was supposed to have marked it mailed on the 6th, but so far, it's still not marked.  Either none of these people have bothered to actually mail this book or I'm going to end up with several copies.  I've been a member for 6 years and this is only the second time something like this has happened, so tell your friend that it's just bad luck and it will get better. What is the book he's trying to get?

ETA On to person 5; another copy of the same book, not marked mailed. 



Last Edited on: 5/9/13 6:56 AM ET - Total times edited: 1
Date Posted: 5/8/2013 5:33 PM ET
Member Since: 2/13/2009
Posts: 137
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Strangely, I have had a couple this week.  I think the first is really on its way, even though it has already been marked lost in the mail.  We'll see.

The second one timed out before it was mailed.  I really wanted it, so I sent a PM to the sender to let him or her know that I was still interested in getting the book.  It has turned into a very pleasant transaction and the book was mailed to me today.  It may be worth sending a polite note to see what happens.

Date Posted: 5/8/2013 6:23 PM ET
Member Since: 1/5/2011
Posts: 13
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I just had a book I posted burn through the whole wait list (only 3 people but still!) The third one finally took the offer and I mailed it right away before he/she could think twice!

Maybe it's the end of the college semester that's making people absentminded?

Date Posted: 5/8/2013 11:16 PM ET
Member Since: 4/11/2007
Posts: 822
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I don't understand this aspect of PBS... I mean, if a user posts a book that's on someone else's WL, it either goes immediately to 'Requested' or into 'Wish List Hold', right? Don't people bother to check their Main page after posting books? I know that *I* do. I want to know if I can put the book on my "posted bookshelf" or leave it out to get ready to ship out. And, are there really that many people who take the time to post a book, accept a request, print a label and then not bother to mail the book(s)? Really? I guess I can sort of understand when the reverse scenario takes place, when one user requests a book that's already in the system, but not the scenario that Karen is describing. photo scratchchin_zps857fd649.gif



Last Edited on: 5/9/13 12:21 AM ET - Total times edited: 2
Date Posted: 5/9/2013 12:12 AM ET
Member Since: 6/30/2007
Posts: 2,408
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Ed, The problem is that a book being posted, despite being on WL, may roll through several wishers. If they don't have it on autorequest and they don't decline it, it can several days to go to the second, third requester and so on. Sure I may be ready to send a WL book when I first post it, but by the end of the week there may be other things taking precedence in my life. A lot can happen in the span of a day or so. So I put it aside and something comes up or can't find it for a day or I spent the postage money on a different book going out, and so on.
mistie -
Date Posted: 5/9/2013 1:28 AM ET
Member Since: 9/27/2007
Posts: 2,017
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I give up on the "logic" sometimes..

A recent example - a fairly obscure older sci-fi book that I'm number I on the WL for gets posted. I had that book on auto-request. My immediate request for that book sat there for 5 days then timed out........whatever.

Either the member posted the book then didn't look at the site for the next 5 days, or, they posted the book in error or for some other reason couldn't post it. Why it would have been so difficult to just decline my request...who knows.

 



Last Edited on: 5/9/13 3:25 PM ET - Total times edited: 1
Date Posted: 5/9/2013 1:29 PM ET
Member Since: 3/25/2009
Posts: 277
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It is odd. I have had that happen to me too. I was the only person who had the book wishlisted. But when the wish was granted, the person failed to respond. Why put a book on your shelf and then not mail it? I just don't get it.

Date Posted: 5/9/2013 6:14 PM ET
Member Since: 9/19/2006
Posts: 3,348
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I just had several requests time out on me. It wasn't intentional. We had a death in the family due to an accident and the last thing on my mind was PBS and/or the deadlines. I got back on PBS as soon as I finally remembered that I had some requests and personally sent a pm to each of the requestors from my transaction archive. Everyone was really nice and understanding about the situation. The unexpected does happen sometimes.

Pam



Last Edited on: 5/9/13 6:14 PM ET - Total times edited: 1
Date Posted: 5/13/2013 2:14 PM ET
Member Since: 8/4/2009
Posts: 40
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Thank you so much, everyone! Sorry it took me awhile to get back. I kept forgetting the trick that you have to do to get this forum working with IE 10 browser.

Anyway, you will never believe that I actually received a 'wish granted' for that same book again. I was shocked. I'm not sure if it was the same person who never mailed it the first time or what. But, it said it was mailed today. Fingers crossed! Yay! :)

 

 

Date Posted: 5/15/2013 8:25 PM ET
Member Since: 6/5/2007
Posts: 2,507
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I hope you keep us posted, I feel like I'm following his saga now.

Date Posted: 5/15/2013 8:37 PM ET
Member Since: 8/27/2005
Posts: 4,127
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I've had at least 2, maybe 3 WL offers this in the past year where the book doesn't get mailed--one person just said "I decided to keep the book".  Maybe the fact that there was an immediate order for it increased the book's perceived value?  I don't know, but it's disappointing.

Last week I got an offer for the WL book that has been on my list the longest--over 5 years!!!  It was marked mailed but hasn't arrived yet...I'm keeping my fingers crossed for it's safe arrival.  So let your friend know that patience is rewarded here at PBS!

Diane

 

mistie -
Date Posted: 5/16/2013 12:09 PM ET
Member Since: 9/27/2007
Posts: 2,017
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Last week I got an offer for the WL book that has been on my list the longest--over 5 years!!!

Reading things like this give me hope :-) My oldest WL book has been on my WL since 2007.......

Date Posted: 5/16/2013 3:15 PM ET
Member Since: 8/4/2009
Posts: 40
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Guess what! I received the book in the mail yesterday! Plus, the day before my friend got an email saying the first book he wished for along time ago, that never got mailed, was in again for him! And the person marked it mailed yesterday. So, as long as the P.O. doesn't misplace it he should get that one too. He is pretty happy.

Though I told him he is going to have to wait a little longer for the book that was mailed to me cause I want to read it first  . You can't expect for me to get a book in the mail and not read it . smiley .... .     I

I think there is a good chance the really bad first and second impression could be forgotten or at least forgiven and we might have another happy long time PBS member. Yea!

Date Posted: 5/16/2013 4:36 PM ET
Member Since: 6/5/2007
Posts: 2,507
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Yay!

Date Posted: 5/28/2013 9:53 PM ET
Member Since: 8/27/2005
Posts: 4,127
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I just wanted to come back here and update--the book that had been on my wish list for 5 years DID arrive safely!  smiley

So don't give up hope on those obscure books!

Diane

 

Date Posted: 5/28/2013 11:04 PM ET
Member Since: 8/4/2009
Posts: 40
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Yay, Diane! That is so great to hear! 

My friend is still waiting for the other book that is going straight to him. I'm a little worried, but we'll wait and see. I told him media mail is allowed to take a long time, even though I haven't had it take too long. So, we'll see.

 

Date Posted: 5/29/2013 4:05 AM ET
Member Since: 8/10/2011
Posts: 1
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I have had two incidents happen since I joined that might help explain why sometimes books don't get mailed.  In one instance, I had a list of ISBN's that I had copied down from some books I had in a box in a storage shed.  I posted them.  A few days later, I realized that the back cover was damaged pretty badly on one of the books, so I went to delete it - but I couldn't, because someone had put it on "hold."  I'm not even sure how it is possible for another member to put books that I have listed on "hold" or what the purpose of that is - either request it or don't IMHO - but I digress.  By the time they lifted the "hold" another member had put it on their WL and apparently had it on auto accept.  So I ended up having to explain to that person that I'd been trying to un-list it due to the damage and couldn't mail it in the condition it was in.  The second incident involved a book that I loaned to a friend.  I marked it using the "mail to a friend" option but the system still allowed someone to request it after that.  So yes, I do think people mean well.  And no, I don't think it's fair at all to blame members for a system that - while providing a great service & one I thoroughly enjoy and am grateful for - has flaws.  Big flaws, that as this thread illustrates, can leave people with a bad impression and/or hurt feelings.  I think what we all need to remember is that the site is free, and you're getting free books.  Things happen, sometimes things beyond anyone's control.  It's great and fun if a book arrives, but if it doesn't, you just chalk it up to "something went wrong" and try again.  No big deal.

Date Posted: 5/29/2013 11:08 AM ET
Member Since: 1/17/2009
Posts: 9,727
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A few days later, I realized that the back cover was damaged pretty badly on one of the books, so I went to delete it - but I couldn't, because someone had put it on "hold." I'm not even sure how it is possible for another member to put books that I have listed on "hold" or what the purpose of that is - either request it or don't IMHO - but I digress. 

What happened is this book was never posted to your bookshelf and was available for general ordering. Instead, it was a Wish Listed book, and was offered to the first person in the Wish List line when you posted it. That shows as a "Wish List Hold" tab on your main page. The book is offered for 48 hours, to the first person in line, who either orders the book, or declines the offer, in which case, the book is offered to the next person in the Wish List line. For another 48 hours. If people decline the book, or the 48 hours expires, then the book is offered to the next person in line, either until someone accepts it, or you work through the entire line.

So, that wasn't something wrong with the system, you are describing exactly how it is supposed to work.

Once you offer a Wish List book, you can't cancel the offer until someone accepts the book. So, in the case where you discover you are unable to mail it out, you are supposed to do exactly what you did do ... wait until someone accepts the book offer, and then cancel the transaction.