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Topic: The hour delay on request is a bad idea.

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Subject: The hour delay on request is a bad idea.
Date Posted: 10/5/2009 8:20 PM ET
Member Since: 8/8/2009
Posts: 221
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The hour the system to wait to email the owner of the book is a bad idea.  I just tried to delete a book off my shelf that was sold, but was told he was requested with a note an email would be sent in an hour in case of buyer's remorse.   I don't have the book anymore, and I could have grabbed it before it was sold.

Bad feature for requestors when people are using more than one venue to move books.

 

Date Posted: 10/5/2009 8:26 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Sorry, but the fault wasn't the system's but yours.  According to PBS rules each member posts books with the understanding that they are available to be swapped.  If you post a book, and the book is in the meanwhile sold elsewhere, it is your responsibility to ensure the book is removed from your shelf.

Date Posted: 10/5/2009 8:47 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Even if the system didn't have the 1 hr buyer's remorse, the book would have still been requested and not available, you would have just seen a request instead of a hold on the book.You can always see a book being held on your shelf by the grey (!) on it. That appears immediately, even through the buyer's remorse period.   If you'd just posted it now and did that to more than one site without checking for the hold symbol, that would be an error on your part, you should always check to see if a book has been requested on one site before posting to another.

Its understandable that someone wanting to get rid of their books use might want to list them on all sources, but its up to the poster to be responsible and look for orders on the books before listing them elsewhere.

Date Posted: 10/5/2009 8:50 PM ET
Member Since: 8/8/2009
Posts: 221
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I posted it awhile back.  I sold it and went to remove it... it had the check mark then.   I mean if you don't get the email when the request happens there is an hour where it can be sold twice.

Date Posted: 10/5/2009 8:52 PM ET
Member Since: 8/8/2009
Posts: 221
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Right it had been requested when I sold it.  Yet if i had gotten the email I could have not sold it.

 

Date Posted: 10/5/2009 8:58 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I think the issue that both Melanie and I have is that we're both a little confused as to how the buyers remorse period effects this.  As she said, if you sold a book on, say, Half.com, and the book was then ordered on PBS the request would be sent to you immediately with the same result.

Date Posted: 10/5/2009 9:02 PM ET
Member Since: 8/8/2009
Posts: 221
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true, but as soon as it was requested... I could have taken it down from say half.com.    

 

Book was requested.

 

Book was sold and attempted to be removed from PBS system.

 

Requested email was sent.

 

If the email was sent when it was requested, then it wouldn't have been sold twice.

 

Date Posted: 10/5/2009 9:27 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 1/9/11 8:40 PM ET - Total times edited: 1
Date Posted: 10/5/2009 9:27 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Like has been said already...the fault is not with the system but, with you for posting it on more than one site at the same time.  On PBS when you post you agree that the book is available....so, my opinion when you posted on half.com you should have immediately removed it from PBS.

Date Posted: 10/5/2009 9:28 PM ET
Member Since: 7/29/2009
Posts: 57
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I'm confused as to what you mean?  The one hour in case of buyer's remorse means that the transaction is being made between you and that person, they have the option to accept or decline it.  Until they choose to do so, you can't cancel,  but after they decide, you can say that you cannot mail the book because you do not have it anymore.  It doesn't affect you really at all if it is sold in a different place because you still can cancel the transaction here.

Date Posted: 10/5/2009 11:00 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I also am unclear what the problem is. Either way (one hour delay or not) you would have to cancel the order.

Scenario A: (no delay) You sell the book at 8 a.m.. You come to PBS to remove it from your shelf. Darn! Someone has requested it at 7:55 a.m. and you have an order. You have to decline the request, stating, I don't have the book anymore.

Scenario B (1-hour remorse) You sell the book at 8 a.m., you come to PBS to remove it, and you notice it's been requested, but is on your shelf on a 1-hour remorse, having been ordered at 7:55. You wait the one hour, the request comes to you, you decline it and explain why. The 1-hour remorse period is for the REQUESTOR, not for you. You just have to wait til the end of that hour to act on their request.

Either way, you're cancelling the request.

Cheryl



Last Edited on: 10/5/09 11:01 PM ET - Total times edited: 1
Date Posted: 10/6/2009 11:22 AM ET
Member Since: 8/27/2005
Posts: 4,127
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I get what Stuart's saying:

Scenario: 

7:55, the book is requested by someone at PBS, but he doesn't know because of the 1-hour remorse period.  If he did and was sitting at the computer at that moment, and received the email notification of the request at that moment also, he could immediately remove it from Half.com.

8:00, since he didn't know it was ordered elsewhere and didn't remove it from his shelf, it's ordered at Half.com also.

However, I don't think it's a good idea to post books on both sites, you're bound to disappoint someone somewhere.  And your chances of being on the computer, receiving all messages, at all hours so you catch all orders immediately are pretty remote.

Date Posted: 10/6/2009 12:52 PM ET
Member Since: 11/11/2005
Posts: 5,238
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Diane, I think you're right and the issue resolves around when Stuart found out that someone had requested the book through PBS.  He's saying that the e-mail from PBS isn't sent to him until the one-hour remorse period is over.    I wasn't aware that it happened that way, but he's probably correct.

However, he could have easily found out immediately if the book had been requested on PBS by logging into PBS and looking at his bookshelf.  Even during that one-hour remorse period, there is a note on your bookshelf to tell you that the book has been requested.   Granted, it can still be cancelled during that one-hour remorse period, but the odds are probably low that that will happen.

Date Posted: 10/6/2009 2:06 PM ET
Member Since: 2/24/2009
Posts: 160
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However, I don't think it's a good idea to post books on both sites, you're bound to disappoint someone somewhere.  And your chances of being on the computer, receiving all messages, at all hours so you catch all orders immediately are pretty remote.

 

 

QFT 



Last Edited on: 10/6/09 2:07 PM ET - Total times edited: 1
Date Posted: 10/6/2009 3:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I do more than one trading site and I just don't duplicate list unless a book is really heavily posted.  And even then I try not to do it. 

Date Posted: 10/6/2009 10:20 PM ET
Member Since: 9/13/2007
Posts: 2,520
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So what do you suggest they do to fix this? As far as I can tell, the only solution would be to get rid of any buyers remorse period all together. This would mean that someone could accept and print the label within minutes of a book being ordered, which would also mean the transaction could no longer be canceled by the receiver within minutes of them ordering the book. I doubt that the site is going to get rid of the buyers remorse hour. 

Look at this as a lesson learned. I agree with those who are saying that this is user error rather than an error with the way the system is set up.

Date Posted: 10/6/2009 10:36 PM ET
Member Since: 1/4/2006
Posts: 1,464
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I too agree that a book on PBS is to be available IF it is requested. Period. I think using multiple sites is just setting your self up for headache, and others too who thought they were getting a book they wanted.

 

Also, is the heading on your bookshelf implying that you need to read the books you have posted before they can go out?  That's how I took it when I read it. Please correct me if I'm wrong.  Again, books on your shelf are to be AVAILABLE and READY TO BE MAILED if requested.  Having your bookshelf full of TBR books does not work here.



Last Edited on: 10/6/09 10:39 PM ET - Total times edited: 1
Date Posted: 10/6/2009 10:52 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Again, books on your shelf are to be AVAILABLE and READY TO BE MAILED if requested.  Having your bookshelf full of TBR books does not work here.

Where do you get this from? Many of us have some TBR books on our shelves. I can read a book in a day no problem.  The requirement is that a book can be mailed within the time limits PBS sets (5 to accept and 5 to mail). I have never ever seen anything indicated anywhere on the site that a book must be ready to be mailed before it can be posted.

Date Posted: 10/6/2009 10:59 PM ET
Member Since: 1/4/2006
Posts: 1,464
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That's my take on it.  From The Help Center:  So maybe I'm being too literal.  But still,,,,

  • Books that appear on your bookshelf as available should be able to be sent out when they are requested.
    • If you can't send books out for a period of time (if you are plan to be away from home or from Internet access for more than 5 days), you can put your bookshelf on Hold.
    • If you give a book away or it gets damaged, you should delete it from your bookshelf before it gets requested.   '

Posting a book to your bookshelf is very easy!

Before you Post:

  • Please make sure to post only books that you are ready to part with. Posting a book that you are not prepared to send when it is requested creates a false sense of expectation in the member who requests the book.
  • Your books must meet PBS criteria for book condition.


Last Edited on: 10/6/09 11:03 PM ET - Total times edited: 1
Date Posted: 10/6/2009 11:11 PM ET
Member Since: 7/18/2009
Posts: 60
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After the buyer's remorse hour, the request will go through -- just click the cancel button.

Date Posted: 10/7/2009 8:21 AM ET
Member Since: 8/10/2005
Posts: 4,599
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I think if you have books on your bookshelf that you haven't read yet, and someone requests it, as long as you're prepared to read the book now and accept/send within the given time frame, no problem. But I have on a number of occasions have books I requested cancelled with a PM saying, "Sorry, I haven't read this yet." Well then...what the heck is it doing on your bookshelf??

I've also had a few requests cancelled because "I must've traded this on ____________(insert other booktrading site) and forgot to remove it because I can't find it."  Or "I loaned this to my friend and she didn't return it." Very annoying! Just as we ask folks to make sure the wish list contains only books we're prepared to order when it comes available, the book shelf should only have books you have that are ready to go within the timeframe PBS allows.

Cheryl

Date Posted: 10/7/2009 8:32 AM ET
Member Since: 1/4/2006
Posts: 1,464
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TY

Date Posted: 10/7/2009 9:17 AM ET
Member Since: 2/16/2006
Posts: 1,956
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Also, is the heading on your bookshelf implying that you need to read the books you have posted before they can go out?

I didn't take it to mean that, just that he may not have much info. on a book since he may not have read it.  Although I'm not sure how that only applies to BOB traders...  Even if he needs to read books before they go out, like others have said, as long as he can read and mail them before the deadline, who cares?

Date Posted: 10/7/2009 2:25 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I am also someone who posts TBR books on my shelf to start them up FIFO.  But I check to see if my library has them first, only do it with heavily posted books and only do 2 or 3 at a time-unless I'm planning on putting my shelf on hold while I read them.  But if an order came in for one, I wouldn't wait 5 days to accept while I read the book or cancel the order because I didn't have time to read it-I would just get it from the library.  If I'm behind in my game reading then I put my account on hold so one of those TBR books doesn't get ordered. 

The only time I've posted books on here and the other site is when it's heavily posted here and WL over there.  Because the WL over there workds differently sometimes a book will have a lot of wishers but no one requests the book.  If it's not requested within about a week from there then I delete it and just leave it here for BOB trades. 

Date Posted: 10/7/2009 2:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I just looked at the shelf header and I didn't take it to mean that he needs to read some books before he sends them out. I took it to mean that he may not have read the book and therefore cannot give someone a review of the book. I personally have never been asked for a review of a book on my shelf but maybe he has.

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