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Topic: How do I apologize?

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Subject: How do I apologize?
Date Posted: 6/19/2011 10:06 AM ET
Member Since: 12/7/2009
Posts: 192
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HI,

I received a request for a book that I misplaced and cannot find anywhere.  I did not pay attention to the time line and PBS canceled that request so the requestor could get the book elsewhere.  How do I apologize for my mistake?  I did not intend for this to happen and truly regret that it did.

Thank you,

Maxine

Date Posted: 6/19/2011 10:17 AM ET
Member Since: 10/28/2008
Posts: 3,529
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Just send the requestor a pm and explain what happened.  Most members understand things can go wrong, I know I have done the same thing myself. 

Date Posted: 6/19/2011 10:20 AM ET
Member Since: 8/30/2008
Posts: 2,207
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This has never happened to me, but I'm wondering who you would apologize to? The requestor doesn't know who they would have been getting the book from, and the PBS system just cancels the request, something I'm sure happens often enough across the board.

I've had to cancel two requests in the past because I couldn't find the books; at that time there's a box where you write why you can't mail the book - that's where I apologized just plain not being able to find the book.

I think if there's a history of requests timing-out or cancelling requests for a member PBS will flag the account, but for the one-off incidents I wouldn't worry about it, Maxine. Real life interferes with us all the time and does take priority over fun stuff like PBS. We do have 'responsibilities' when we sign on here but we shouldn't beat ourselves up if we accidentally have an incident.

Gail

Date Posted: 6/19/2011 10:43 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't worry about.  It's probably already reordered the book for them.  And unless you accepted the request, it won't be in your transaction archive to see it was being sent to.



Last Edited on: 6/19/11 10:44 AM ET - Total times edited: 1
Date Posted: 6/19/2011 9:00 PM ET
Member Since: 12/7/2009
Posts: 192
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Thank you for your replies.  This won't happen again as I will have book in hand before I accept a request.

 

Date Posted: 6/19/2011 9:56 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If you did not accept the request before it timed-out, the contact information is not available.  If you accepted the request (and then it timed-out) you can probably pm the other member from your transaction archive.  At most, a very brief 'So sorry to delay your request, unfortunately I seem to have misplaced the book.  Hope you receive a copy from another member soon.'

ETA - I've also learned this lesson the hard way (and found the book in my linen closet 3 months later).  Now when I post books they go in a special box.  When they are requested I remove them from the box, check condition (again), and accept the request very last.



Last Edited on: 6/19/11 9:58 PM ET - Total times edited: 2
Date Posted: 6/20/2011 8:23 AM ET
Member Since: 8/10/2005
Posts: 4,600
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I do what Denise does...if I've got a request, I pull the book from the container I store my posted books in, check condition and accept, then set it on a table near the computer. Before I print a label (I use the PBS postage) I check condition again, wrap and send. I also have made the mistake of accepting requests from work, only to find when I got home and pulled the book out that one of my kids had 'borrowed' the book and slopped something on it, or I've not been able to find the book.

With regard to the timed out request, do make sure you're careful in future as one of the things your account will be flagged for is not responding to requests in a timely manner...once is not a big deal, but a pattern of this will auto-alert PBS.

Cheryl

Date Posted: 6/20/2011 3:22 PM ET
Member Since: 4/28/2009
Posts: 1,258
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In regards to the above statement:

I've had to cancel two requests in the past because I couldn't find the books; at that time there's a box where you write why you can't mail the book - that's where I apologized just plain not being able to find the book.

I've done the exact same thing and always thought my apology was passed along to the requester.  I don't know if my experience this morning was a fluke or the norm, but it seems as though that info doesn't get passed along.

I had requested two books from the same member, but really wanted the one that was canceled.  I didn't receive any kind of explaination from the member, so I canceled my second book, and sent a PM to explain why I canceled and how I would have appreciated a PM from them as a curtesy - you know - saying something like - Sorry, can't find the book, etc.  I usually wouldn't have even sent a PM like that and would have just let it go, but I've had quite a few books timed out or canceled lately and I kind of was venting a little (but in a polite way, I hope.)

The member PM'd back saying she had explained that when she canceled (in the box mentioned in the line above) and thought I would have gotten that info passed on to me by PBS, but I never did.

So, if I ever have to cancel a transaction due to losing the book, etc.. does that explaination get sent on or should we send a separate PM if we want to send an apology for our mistake?

Date Posted: 6/20/2011 4:39 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Ann Marie, I assume the message goes to the requester b/c I've received such messages.  I suppose it's possible they are using the pm button instead of the comment box on the 'cancel' page. 

I remember one rarely posted book I had wishlisted, the sender canceled the transaction and sent me a message that she had posted it prematurely and her DH wasn't ready to part with it yet.  I remained #1 on the waitlist for another year before finally ordering a used copy at Amazon . . . so maybe the book made hubby's keeper shelf lol.  Although I remember the message, I don't remember if it arrived pm or via comment box.



Last Edited on: 6/20/11 4:39 PM ET - Total times edited: 1
Date Posted: 6/20/2011 4:54 PM ET
Member Since: 1/17/2009
Posts: 9,860
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When you fill in the message box as you cancel a book order, or decline a RC, the message is encosed in the email that PBS mails to you. There is no PM.

You can view the emails that PBS has sent you by going to My Account and then clicking on "Club Communications".

When you receive a book, the message that you put in that text box goes to the sender as a PM.

Date Posted: 6/20/2011 5:40 PM ET
Member Since: 8/30/2008
Posts: 2,207
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I always thought - or hoped - that the message box I filled out when cancelling a request would go to the requestor. Maybe PBS just keeps the messages to track cancels? I don't know if I'd take the time send a PM apologizing, especially if the request timed-out and the other member had a very decent chance to get someone else's copy.

So it's probably a personal decision whether to PM or not - or just let the system do its thing. Now if it was a WL I might be upset if I was on either end of the situation. I try to not lose track of where my PBS books are, but every once in a while I forgot to delete one from my Bookshelf; I track my collection on a personal database and at LibraryThing (as a back-up) but once in a while I forget to delete at PBS.

Gail

Date Posted: 6/20/2011 5:54 PM ET
Member Since: 1/17/2009
Posts: 9,860
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I always thought - or hoped - that the message box I filled out when cancelling a request would go to the requestor.

It does go to the requestor embedded in the email that PBS sends, just not as a PM.

To the OP's question, as far as how to apologize .... although I think it is a nice sentiment, as a book requestor, I have to say that I don't care all that much about why people cancel orders. I neither wonder about it for longer than a second or two, or go searching out the emails to see what reason they gave. So, although I think it is a very nice thought, I personally would not find it necessary or helpful to know why you cancelled.

Date Posted: 6/20/2011 6:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't really care why someone cancels a request on me If they can't send it, then I can't send.  I'll get it from someone else or buy it somewhere. No big deal.

I have a posted books shelf seperate from all my other bookshelves. But I still sometimes get a book request and the book isn't there.  As long as you don't make a habit of cancelling transactions, then it's fine. It is better to decline or cancel a transaction than to let them time out.   

Date Posted: 6/20/2011 7:34 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I know the messages at least used to go, because I once cancelled a book that I'd looked through before I bought it, looked again when I listed it, and on the last look through before mailing, I saw a few lines of faint highlighting I'd missed the other two times. :-( I of course put that as the reason for cancelling, and the book was removed from my shelf. I then got a PM from the person, indicating that they'd been wanting the book for a long time, and still wanted it.