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Topic: How do I cancel book order?

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Subject: How do I cancel book order?
Date Posted: 4/23/2013 9:37 AM ET
Member Since: 6/3/2009
Posts: 2
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How do i cance a  request for book?

Date Posted: 4/23/2013 10:14 AM ET
Member Since: 5/21/2008
Posts: 1,225
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If the sender hasn't printed the label yet, there should be a Cancel button on your main page.  If the sender has already printed the label you can't cancel it

There is information in the Help Center.  The 8th link under Quick Help is titled "How do I cancel a request?"  Here's a link to Browse Help Docs

Here's a section:

If you are the REQUESTOR:

  • Go to your My Account page and click "Cancel Order" on the active request.

    If the "Cancel Order" button is not there, read below for instructions.

    The requestor can cancel a request up until the time the wrapper is printed by the sender.

    • An active request you have submitted will be on the Books I've Requested tab on your My Account page until it has been marked mailed by the sender.
Date Posted: 4/23/2013 10:15 AM ET
Member Since: 2/13/2009
Posts: 137
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If you ordered the book, go the the My Account tab and choose the Cancel Order button next to the book.  This is an option  if the book postage has not been printed by the sender, yet.



Last Edited on: 4/23/13 10:21 AM ET - Total times edited: 1
Date Posted: 4/23/2013 12:49 PM ET
Member Since: 7/19/2008
Posts: 15,384
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After the book has been marked as sent, then only PBS can cancel the order.  And only on the sender's request.

Date Posted: 4/23/2013 3:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you are the sender and you haven't marked it mailed yet then you just hit the cancel request button. 

Once a sender has accessed the requestor's address than the requestor can no longer cancel. This is to prevent people from coming home from the post office to find the book they just mailed has been cancelled and now they are out postage.