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Topic: how do I change my mind about a RWAP?

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Subject: how do I change my mind about a RWAP?
Date Posted: 5/31/2011 5:15 PM ET
Member Since: 11/28/2010
Posts: 754
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I received a mass market paper back when I ordered a hard cover book.  Obviously, the ISBN's don't match either.  I initially said I wanted my credit back and RWAPed it.


I would prefer a HB, but I have decided to keep it and I don't want my credit back.   How do I go about doing that?  Is this a RWAP that is resolved?  Or is it a RWAP by mistake?   Both are technically lying, because the only way to click the RWAP is resolved is that the sender resolved the issue.   And if I say it's a RWAP by mistake then I am saying I DID receive the book that was posted, which I did not.


Is this all too complicated and I should just go through with the rwap as planned?

Last Edited on: 5/31/11 5:15 PM ET - Total times edited: 1
Date Posted: 5/31/2011 5:20 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Mindy, you can write to the sender again and tell them you've changed your mind on wanting your credit back, but since the sender still sent the wrong item, it should still stand as an RWAP -- as the Help Center says: "it is critical for problems to be recorded in order for poor senders not to be able to "fly under the radar" and keep sending problem books."

You don't want to say "RWAP by mistake", because it wasn't an error on your part.  When I don't ask for a credit refund, I usually just tell the sender that I will mark the transaction as resolved as soon as they acknowledge my PM, and you can write and do that, if you prefer.

Last Edited on: 5/31/11 5:23 PM ET - Total times edited: 1
Date Posted: 5/31/2011 5:25 PM ET
Member Since: 5/15/2005
Posts: 1,328
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You don't need to return a book if you marked it RWAP. So even though you want to keep it, it's still a RWAP. You can change your mind about wanting the credit back but I'd either PM them and tell them this, or just let it run it's course and see how they respond. Sometimes an acknowledgement or an apology is sufficient for marking it resolved IMO. The one thing I would not do is mark it as a RWAP by mistake.  

Date Posted: 5/31/2011 5:43 PM ET
Member Since: 8/16/2007
Posts: 15,212
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If you don't expect the sender to do anything, then it is appropriate mark it resolved by sender. You can keep the book AND get your credit back if you really wanted too. You didn't get what you requested and that always entitles you to ask for your credit back. If you don't want it that is fine, it just sounded like you felt that you couldn't keep the book if you got the credit back which isn't the case. As receiver of a problem book is never required to return it regardless of how the credit is handled.

You should mark the book as RWAP - wrong book. If you've changed your mind about the credit just PM them and tell them you have decided you will use the mass market book and there is no need to return the credit. Then mark the transaction as resolved by sender since there is nothing left for the sender to do.

Date Posted: 5/31/2011 10:22 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I very like the reply from Cattriona yes