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Topic: How many days is reasonable to mark book received?

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Subject: How many days is reasonable to mark book received?
Date Posted: 6/3/2009 10:58 PM ET
Member Since: 2/15/2009
Posts: 65
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I use PBS DC, so I know when the USPS says that a book I mailed is delivered (which I know is no guarantee, but so far have no lost books). Yet sometimes the books aren't marked received for several days. I accept that many people aren't on the PBS site every day unlike some of us. What do others think is a reasonable length of time to expect the recipient to mark the book received? I usually wait about 5 days before I send the requester a PM, figuring that someone might be out of town for work or for a long weekend. It seems like people either mark the book received immediately, or they don't mark it until after I PM. I get instant credit, but I like to know when the books are safely in their new home (and in my transaction archive).
Date Posted: 6/3/2009 11:41 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I personally never PM. I have had a few books misdelivered so I know that "delivered" doesn't necessarily mean that it was delivered to the RIGHT person! I also have had books scanned as 'delivered' that I didn't actually get til several days later.

Certainly if you want, a polite PM a week or so after it's been scanned delivered wouldn't be a bad thing--just something to the effect that "The book was scanned delivered over a week ago but you haven't marked that you got it yet. If you really haven't received it, I would like to have the post office investigate where it actually went. Thanks." Or something like that...

Cheryl

Date Posted: 6/4/2009 12:20 AM ET
Member Since: 1/17/2009
Posts: 9,722
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Last Edited on: 7/11/11 5:39 PM ET - Total times edited: 2
Date Posted: 6/4/2009 12:24 AM ET
Member Since: 4/7/2009
Posts: 133
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I've seen books marked "delivered" to me by my local post office a few days before they actually made it to my house, so I'd think that's pretty normal. I'd likely wait more than a week before PMing.

 

Date Posted: 6/4/2009 2:28 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I generally wait 5-7 days after the book is shown as "delivered" before I send a polite inquiry about it.  I'll usually say something like:

"Greetings!  I see from the USPS delivery confirmation info that the book I sent you has been marked delivered.  I also see that you have not yet marked it as received.  I'm wondering if there is a problem with the book that has kept you from marking it received.  If so, please let me know and I'm sure we can work together to correct any problems.  Thanks and enjoy the book!"

Date Posted: 6/4/2009 2:49 AM ET
Member Since: 12/28/2006
Posts: 14,171
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I'll agree with 5 to 7 days.  Apparently not all areas handle DC's/Media Mail the same.  My PO scans the package as it's delivered to me so the delivery date is usually very accurate.  Other members report their books are scanned upon arriveal at the local post office, but may acutally be delivered several days later...then there's RL, busy schedules, and computer issues :-)

Date Posted: 6/4/2009 7:20 AM ET
Member Since: 8/25/2007
Posts: 13,134
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I've PM'd about a few in the past, just as a "want to let you know I've not forgotten to mark it, it's not arrived yet".  On at least 2 of those occasions, the sender PM'd back that the book was not mailed when originally marked but was on its way.  It irritated me that they couldn't be bothered ro send a PM before I contacted them, esp. as the books in question were not mailed a few days late but 8-12 days later.  I know life happens.  It's not that damn hard to shoot off a PM and let the receiver know what the status is. 

Date Posted: 6/4/2009 8:17 AM ET
Member Since: 3/7/2009
Posts: 10,865
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On SwapADVD, someone mailed me a DVD using the site DC.  I forgot to mark it received for a couple days and I got an e-mail that said "Hello from the team at SwapaDVD.com! Have you received the DVD '<DVD title>' in the mail yet? The post office has informed us that it was delivered on 5/28/2009."  Does PBS do anything that? 



Last Edited on: 6/4/09 2:14 PM ET - Total times edited: 1
Date Posted: 6/4/2009 8:20 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Let me just add that a book was sent to me using PBS DC about 2 months ago.  It shows as delivered as of about a month ago.  I do not have the book!  I have no idea where it is, but it's not in my hands!

Date Posted: 6/4/2009 8:22 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't PM unless it was about to go lost. My PO scans as delivered at the post office not at the mail box.  So they always say delivered a few days before they get to me.  I was annoyed to receive one of these PMs the other day. Now as it happens I had just gotten the mail adn the book was there.  But the PM was still annoying.  I sent a short but polite reply that the book had just arrived and just because DC says it was scanned does not mean it was actually delivered.

Heck I have a lost book that shows scanned delivered from back in Jan.  I've never seen this book.

Geri (geejay) -
Date Posted: 6/4/2009 9:19 AM ET
Member Since: 9/2/2008
Posts: 9,094
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I've never PM'd about a book not being received. 

I use PBS postage and DC so I get the credit immediately.  There was one book I sent that was at the top of my books I've sent list and I was a bit concerned about it.  I have no idea why since I had received my credit.  I was tempted to PM but didn't.  I watched it instead.  It was delivered to the town within five days of mailing and then sat there and sat there and sat there, believe it or not for just short of three weeks!  The day before it was to go lost it was marked received.  If I remember right it had been sitting somewhere for

JennaB I received a message from PBS asking if I had received a book.  When I got the message I had not received the book yet.  The message has a note that if you haven't you do't have to do anything yet.  It wasn't to the lost stage at that point.  I actually received the book two or three days after that. 

Date Posted: 6/4/2009 11:09 AM ET
Member Since: 3/7/2009
Posts: 10,865
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I've received the messages asking if the book has been received, but I thought it was interesting that the SwapADVD e-mail was specific - "The post office has informed us that it was delivered on 5/28/2009."  I've never seen that here.

Cathy A. (Cathy) - ,
Date Posted: 6/4/2009 12:04 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Yes, PBS does send the "...the Post Office informed us..." email. I got one once when I was on vacation. Otherwise I mark books received promptly, I promise!

As far as PM'ing someone else about not marking a book I sent received, I don't bother. The site is sending them at least 3 emails asking if they got the book yet, and since I use PBS Postage I've already got my credit. Everything I've mailed has been marked received, with only one book ever being marked "lost in the mail" and that one really was lost. It was delivered and marked received 5 months later.

I did get a PM from someone last night asking if I'd gotten her book yet. She also used PBS Postage or DC, but there are no scans, and it's only 10 days from going lost. I wasn't bothered at all by being asked personally in addition to the automated emails, and I just told her that I don't have it.

 

Date Posted: 6/4/2009 12:30 PM ET
Member Since: 1/17/2009
Posts: 9,722
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The site is sending them at least 3 emails asking if they got the book yet, and since I use PBS Postage I've already got my credit.

Yes, that's true. But, if the receiver lets it go lost when they have actually received it, they get a credit refund from PBS, too. And, that credit comes out of PBS's pocket, since you used DC. If it happens too often, it will make it more expensive for all of us at PBS .. .they might have to actually institute the oft mentioned annual fee that they are trying to aviod instituting.

That's why I PM about books about to go lost, even if I already have the credit. And, of the 4 times I did this, 3 of the people had "forgot" to mark the book received (for various excuses, which they explained). But, still, I figured, I may have saved PBS from refunding 3 credits wrongly.

PBS does send out emails about whether or not you've received books as it gets close to the deadlines. However, another reason I PM is because I think a lot of people might do what I do, which is simply configure their email to send all PBS emails into a separate email folder where they are automatically deleted.  I don't read any of the emails, ever. I turned off as many as I could in the settings, and the rest, I don't look at.

I log in every day and deal with any PBS communication thru PBS ... PMs, etc.

I do wait to PM until right before the book is about to go lost, though.

 

Date Posted: 6/4/2009 12:51 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Interesting Jenna, haven't received that type of message from PBS...but I log my books in immediately, and haven't had a DC go lost yet :-)

It's just common courtesy (and a PBS membership requirement) to log books in as received.  The requestor is getting a nice book for mere postage, the least they can do is check it in when received.

Cathy A. (Cathy) - ,
Date Posted: 6/4/2009 4:15 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Yes, that's true. But, if the receiver lets it go lost when they have actually received it, they get a credit refund from PBS, too. And, that credit comes out of PBS's pocket, since you used DC.

True. I probably would send a PM if a book ever did go lost. I've sent out 391 now, and only that one I mentioned before was ever marked lost. That was before there was PBS postage, and the requestor actually contacted me first, so I didn't have to PM her. The next closest was just this past April. It was marked received 18 days after the DC # showed as delivered. The entire transaction still only took 23 days though.

vic8 -
Date Posted: 6/4/2009 4:42 PM ET
Member Since: 2/16/2009
Posts: 71
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I agree that it is best to wait a week before sending a PM. But my own perfectionism screams that a polite requestor mark the book received IMMEDIATELY upon unwrapping. (I always do.)
Date Posted: 6/4/2009 5:43 PM ET
Member Since: 1/17/2009
Posts: 9,722
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But my own perfectionism screams that a polite requestor mark the book received IMMEDIATELY upon unwrapping. (I always do.)

Yeah, I always mark it received as soon as I open it, too. But, it might be delivered to my house up to a week before I am home to open it!

Date Posted: 6/4/2009 9:39 PM ET
Member Since: 7/5/2007
Posts: 2,140
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Well, I can see both sides of the proverbial coin.

On one hand, I live in an apartment complex, with an itty bitty mailbox.  If I'm receiving a HB or the mailbox is full (typically on a junk mail day), then my books go to the office.  I don't check tracking on my incoming books daily, so if DH does not tell me there's a package notice (and he usually doesn't), I don't know to go to the office during the day to get it.

Then DH usually gets home -right- before the office closes, if he's stuck in traffic, he'll miss grabbing it completely...  It could be days before it is retrieved from the Office.

I have had a book that went "lost" which was scanned delivered but never made it in my mailbox.  It was a light mail day too, so it should have fit in the box.  If it was misdelivered the other person kept it.  When I saw that I gave it a day or two, in case it was put in someone else's box for them to drop in the outgoing mail slot and be redelivered, then fired off a message to the sender letting them know that it wasn't really delivered.

OTOH... I have a book I sent that was scanned delivered last wednesday.  It still has a little less than 2 weeks before it goes "lost", though.

vic8 -
Date Posted: 6/4/2009 9:59 PM ET
Member Since: 2/16/2009
Posts: 71
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What's DH....dear husband?
Date Posted: 6/6/2009 1:35 AM ET
Member Since: 7/5/2007
Posts: 2,140
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Yup.  It typically stands for "Dear"

Although the D could stand for anythig else depending on mood.

Date Posted: 6/7/2009 1:04 AM ET
Member Since: 4/20/2009
Posts: 12
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I always mark my books received the same day I get them. If I travel and I have my laptop with me, I have someone from home e-mail what mail I got, and if it is from here, I will mark it immediately.