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How to Deal with Difficult and Aggressive People
How to Deal with Difficult and Aggressive People
Author: John, Bell
Tons of top tips on how to defuse difficult situations. The author was employed by the British Government to train police officers on a psychological approach to managing crisis situations. In this book he gives an insight into the working of the mind and suggests practical ways in which the reader can assertively talk themselves out of potentia...  more »
ISBN-13: 9781899558070
ISBN-10: 1899558071
Publication Date: 1/1/2004
Pages: 68
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Publisher: Pelican Publications
Book Type: Paperback
Members Wishing: 0
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