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Topic: How does Delivery Confirmation work?

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Subject: How does Delivery Confirmation work?
Date Posted: 11/19/2007 6:50 PM ET
Member Since: 9/25/2007
Posts: 172
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I've read the Help Center but I'm still not sure.

Today was my first time trying it. I'm using DC but not the printable postage. So I took my packages with their fancy bar code labels to the PO and my post master was very confused about what to do with it.  He charged me the extra 18 cents but he was doubtful that it could really work since it wasn't generated by the PO.

He didn't scan any of them. I thought he'd scan it in to the system.

SO, how *is* it supposed to work?

thanks!

Date Posted: 11/19/2007 6:58 PM ET
Member Since: 8/16/2007
Posts: 15,183
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He should have scanned them, then it would have entered the .18 cents right into his system and he would have seen it is correct. Because he didn't scan them, there is possibility that you wont' get your credit until it gets scanned on delivery. It is electronic DC and the post master should know about it and that it differs from the green DCs they sell there.

How it is supposed to work - he should scan them when you take then in. Their system sees it is e-DC and charges the .18. That night, or one soon after, that info will be uploaded into PBS and you get your credit. If it misses scanning on mailing, then a hub might scan it, or the delivery PO will scan it and you get your credit then.

If it misses scans all the way through and the person never marks it as received, you can contact R&R and they will give you the credit if you've used PBS-DC.

Date Posted: 11/19/2007 7:02 PM ET
Member Since: 8/9/2005
Posts: 20,024
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They dont have to scan it at the PO when you pay for the postage. In fact a lot of POs tell their clerks not to scan it.

Date Posted: 11/19/2007 7:14 PM ET
Member Since: 3/25/2007
Posts: 369
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They dont have to scan it at the PO when you pay for the postage.

Correct - it's DELIVERY Confirmation, not Put-it-in-the-mail Confirmation.  :-)  They are only required to scan it upon delivery at the destination address.  However, they can and usually will scan it when you bring it into the PO, if you ask.  IF you bring it into the PO.  I just drop mine in the mailbox.

Date Posted: 11/19/2007 7:19 PM ET
Member Since: 7/14/2007
Posts: 8,942
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I just drop my books in the blue box outside the PO, and they get scanned in not at my PO, but generally at one of the interim stations.  There doesn't seem to be much consistency on it though

Date Posted: 11/19/2007 7:33 PM ET
Member Since: 11/18/2005
Posts: 5,415
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if they wan't to get that 18 cents, they better scan it!  I brought two books into the PO to get postage on them.  I usually have DC on them, but for what ever reason, this time I didn't,  The nice postal work....my favorite one, looked at the package, looked at me, "waht no delivery confirmation??

Date Posted: 11/19/2007 7:47 PM ET
Member Since: 9/25/2007
Posts: 172
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They definitely got their 18 cents and he definitely did NOT scan it. I printed out the PBS help center stuff on DC and I'll print out the details from this formum (edited to remove any identifiers of course) and take that in tomorrow. I'd like it scanned at the starting PO otherwise I can see it getting all the way to the recipient and never getting scanned at all and that kind of defeats the whole purpose of DC as far as I'm concerned.

Date Posted: 11/19/2007 8:34 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Actually there are a lot of good reasons for using DC other than the quick credit. For one thing if the book goes lost your still gonna get your credit. Plus it helps support the site.

Date Posted: 11/19/2007 8:44 PM ET
Member Since: 8/16/2007
Posts: 15,183
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They can get their 18 cents without scanning it, but it is a whole lot of extra work. Instead of just scanning and having the price automatically come up, they have to sit there and page through all the options to find electronic DC. It is especially bad for those workers that are not familiar with DC. If they scan it, it just pops up right and they are done. Today when I had one of my awesome PO workers check the amount on one I had used PBS postage on (because one of the others came up higher priced) he scanned it because it was just much easier for him and they were busy.

Boggles the mind why any PO would tell their clerks not to scan it. To not scan it is more work, slows things down AND not as customer friendly, yeah that's they way to go.