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Topic: How many emails?

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Subject: How many emails?
Date Posted: 4/9/2009 2:01 PM ET
Member Since: 9/13/2007
Posts: 2,520
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How many times should I expect to get the "Have you received this book yet?" emails from PBS before a book is marked lost? I ask because I received an empty envelope last week that was supposed to have four books in it. Messaged sender and all that, but no response as of yet, so I guess I am just waiting for it to be marked lost. I'm just curious how many times this message (x4) is going to end up in my inbox.
Date Posted: 4/9/2009 2:32 PM ET
Member Since: 9/17/2008
Posts: 110
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I think I have gotten them twice.  The first about two weeks later (after marked mailed) then again at three weeks.  The fourth week I think they send you the "sorry looks like its lost" email.  Not sure about the last one as this has only happened to be once before.  Sorry about not getting yoru four books.  :(

Date Posted: 4/9/2009 4:47 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Thanks for the info! I've never had a book I ordered go lost, I don't even know if one has taken long enough for me to get these emails before, so that is something ot be thankful for.

I feel bad for the sender, she's going to be out the credits and the books.



Last Edited on: 4/9/09 4:50 PM ET - Total times edited: 1
Date Posted: 4/9/2009 5:27 PM ET
Member Since: 9/17/2008
Posts: 110
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I just had some books that took over three weeks to get to me thats why I remember the two emails.  I had only one get lost but then it turned up about a week later.

Hopefully the sender just forgot to mail them or something and she won't be out the credits.

Date Posted: 4/9/2009 6:29 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Unfortunately I doubt it, the large open bubble mailer that I got in my mailbox suggests otherwise. It was much bigger than the books themselves (even with four of them in there) and it wasn't taped down so it was tight around the books, so they must have slid around until the envilope just ripped. I'm still holding out some hope that she is out of town or something, and just hasn't gotten my message. I guess the sender is the only person who can report these things to the post office, so they can try and track down the lost materials.

Date Posted: 4/10/2009 4:36 AM ET
Member Since: 7/19/2008
Posts: 15,476
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There is a form that you can fill out to report it, so the post office knows to look.  I think either end can file it.  But you need to go to the PO to get the form.  (Not one of the listed online forms.)  It is a rifling report.

Date Posted: 4/10/2009 6:12 AM ET
Member Since: 12/20/2008
Posts: 1,417
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Actually, the help docs say that the sender needs to fill out the USPS forms for lost mail.

If the requestor confirms that the book was not received:

  • As the sender, you should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover your book if it truly has been lost in the mail.
    • This form at USPS is titled "Mail Theft"
    • This does  not mean only theft of mail.  USPS categorizes any mail that does not arrive or that is tampered with as "mail theft".
    • The choice that should be made under "Class" if Media Mail was used is "Parcel Post"
Date Posted: 4/10/2009 8:09 AM ET
Member Since: 11/22/2008
Posts: 836
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Even though the responsibility lies with the sender to fill out the post office form, if it were me I'd do it also.  At this point you're not sure at which end of the travels these books fell out.  Since You rec'd the envelope....likely it was closer to your location.

Just recently, I rec'd a PM from a sender, same situation, but the empty envelope had been returned to her.  She filled out the form, and about 5 or 6 weeks later she was contacted by the PO that the book had been found!!!!

She was thrilled and so was I....it had been one of my WL books!!!!   So, IMO, always worth a shot filling out the paperwork....you just never know!!!!

Date Posted: 4/10/2009 1:07 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Good to know. I can't really make out the return address, its handwritten, but if another week goes by and I still haven't heard a response from her, I guess I will try to fill it out best I can.
Date Posted: 4/19/2009 7:58 PM ET
Member Since: 9/13/2007
Posts: 2,520
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**sigh** I am still waiting for these to get marked as lost so I can get my credits back. I just got a notice that a book on my wish list had been posted, it was another book in this series, posted by the same person! Luckily there is only one other person on the wish list for this book, so I was able to turn it down and then just put it right back on my wish list. It's frustrating, the fact that the other books were separated from their package isn't what has me not wanting to order from her again. It's that she never responded to my message...