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Topic: How do I fix this? RC by sender but got the book!

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Subject: How do I fix this? RC by sender but got the book!
Date Posted: 9/4/2008 11:37 AM ET
Member Since: 3/23/2008
Posts: 1,610
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Well I had given up on receiving this particular book when I was sent this message by PBS "Request Canceled - No response from Sender" and got my credit back.

Guess what! The book showed up in my mailbox yesterday! Obviously I would like to send the credit, since I got the book. I guess the sender will just have to remove the book from their list though right? It isn't like I can request it again?

What is the best way to proceed about this? I want the sender to get her credit (I have been wanting this book for almost a year!)



Last Edited on: 9/4/08 12:19 PM ET - Total times edited: 2
Date Posted: 9/4/2008 11:59 AM ET
Member Since: 8/1/2007
Posts: 5,034
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Go to your Transaction Archive... it should show up there as a cancelled transaction.  Just to be sure, you can double check the sending address with the sender to make sure you have a match.

Date Posted: 9/4/2008 12:18 PM ET
Member Since: 3/23/2008
Posts: 1,610
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Ok, so I found where it said I requested the book (around 8-28) showed printed wrapper (though it was hand-written envelope) on 8-29 and then no activity until cancelled on 9-2? There was nothing about who it was coming from. The From: place was blank and the TO: had my state.

There was no sender information in the transaction archive.

Date Posted: 9/4/2008 12:36 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Ok, I think this is right...  Anything that was accepted but then cancelled by the system due to no activity by the sender should still have the "Was book received?" tab next to it on the main page of your transaction archive.  Unless this happened to you twice, the one with this title that shows up on your transaction archive with the red X next to it should be the one you want, and it should say something to the effect of "no response from sender in allotted time" when you hold your cursor over it.  The sender's account name should also show up there next to the request, so you should be able to double check it against the sender's name on the package itself - provided they are actually using their own name on the account, that is; sometimes married couples, etc. share accounts & the names on the return address don't match.  If they match though, or you've only requested that book and had the cancelled transaction once, it should be the same transaction, and you can click on the "Was book received?" tab, and mark it received there.  Again, I think that's how it's done:P  Somebody else may need to confirm that, but if everything I'm describing is showing up this way in your transaction archive, then I'm correct.

Date Posted: 9/4/2008 1:10 PM ET
Member Since: 3/23/2008
Posts: 1,610
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Well I have searched all over my transaction archives. The only mention of the book is in the credit registry. It shows where it took a credit for the book then returned the credit for the request being cancelled by sender (for not clicking it was sent I assume?). I cannot find anywhere that I have the little red X and I vaguely remember cleaning this section out around the 2nd. The book was recieved a day later. So I probably deleted it thinking I wouldn't get the book.

Does that make sense? So I can't find anywhere I can click the book was recieved!? Now what?

Sianeka - ,
Date Posted: 9/4/2008 1:25 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Jessi, you can't delete items from your Transaction Archive, so are you certain you are looking in the right place?  I'm confused, because this is the only place I know where books show up with green checks/question mark/red x's, but the fact that you said you "cleaned out/deleted" transactions is throwing me off a bit.

This should show up as a transaction with a red X on the left side of the screen, since it was canceled.  You won't be able to mark the book received from the TA (there won't be a Did You Receive This Book button), but you will be able to find out who the sender was, so you can buddy them a credit for the book.

To get to your Transaction Archive, click on My Account at top of page, then choose Transaction Archive from near the bottom of the dropdown menu that shows up.  You should find record of this transaction here, especially if it also shows up in your Credit Registry.

Date Posted: 9/4/2008 1:33 PM ET
Member Since: 8/16/2007
Posts: 15,183
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You can't ever take anything out of your Transaction Archive so it should be there.  The name of the sender will be shown on the left side of screen right under the date of the transaction. Here is the Help Doc:

To mark a canceled book received and give a credit to the sender:

  • Go to your Transaction Archive:
    • Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
    • You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
  • Scroll down to find the canceled transaction for this book
    • Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
    • Check the sender name against the return address on the package
    • To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
      • Again, there may be multiple transactions for one title: be sure to choose the correct one!
      • You can compare the name of the sender on the transaction with the return address on the package
      • You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
  • Click on the transaction
  • The usual Book Received screens will come up.
    • You will have a chance to send a message to the book-sender during this process.
  • Marking a canceled book received will take a credit from your account and give it to that sender.
Date Posted: 9/4/2008 1:35 PM ET
Member Since: 8/16/2007
Posts: 15,183
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You won't be able to mark the book received from the TA (there won't be a Did You Receive This Book button), but you will be able to find out who the sender was, so you can buddy them a credit for the book. - Robin -,the button is actually there on these types of transactions. I have one in my TA right now and it has the Was Book Received? button.

<eta> I actually don't see a pattern in my TA cancelled orders, some have the button, some don't. It seems like it is probably the printing of the label that triggers the button. That would have to have happened in this case, or how would the sender know where to send it, right?



Last Edited on: 9/4/08 1:42 PM ET - Total times edited: 1
Date Posted: 9/4/2008 1:44 PM ET
Member Since: 3/23/2008
Posts: 1,610
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AH! Problem resolved :) I am on dialup and was impatient lol I didn't give the page enough time to load so that I could find the red x and the book. My goof. Sorry folks and thanks for the help!

Sianeka - ,
Date Posted: 9/4/2008 1:54 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Thanks, Melanie, for the updated information.  All of my canceled transactions do not have the Was the Book Received button, only my ?/lost transactions have the button displayed, so I didn't realize that some canceled transactions have the button.  I'll be sure to modify future answers to indicate that canceled transaction may or may not display button.

Date Posted: 9/4/2008 2:15 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Yeah, I had thought the same thing myself, that it's printing the address that triggers the "Was book received?" tab to show up next to cancelled transactions.  The pattern that I saw from looking at my own archive seemed to be that from the cancelled transactions, the ones that don't have that tab were either cancelled by the sender or by the requestor, as opposed to being cancelled by the system.  Is a book not being mailed in the allotted time the same, as far as triggering the book received tab, as is the request just timing out?  I seem to have plenty that just timed out & then rolled over per FIFO, and those cancelled transactions do have the tab next to them.  One other reason I'm thinking this might not appear in her transaction archive though - but I'm unsure about - if you hit the "print wrapper" tab, but don't actually click on the "print wrapper now" tab at the bottom of the page (like if you're using the hand write the address feature) does the system actually log the wrapper as having been printed?  Maybe that's the problem; IF, that is, it's printing the wrapper that triggers the tab:P

 

*ETA:  Well, never mind.  Looks like she got it figured out while I was puzzling on it..:P



Last Edited on: 9/4/08 2:16 PM ET - Total times edited: 1