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Topic: How do I handle this?

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Subject: How do I handle this?
Date Posted: 4/28/2008 3:49 PM ET
Member Since: 1/10/2007
Posts: 13
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I received a PM from a member today.  She had mailed a wishlisted book to me and it was returned to her as "unclaimed."  I'm really not sure why it wasn't just delivered to my house (not really sure why I would have to "claim" it, but regardless, according to her the PO says they left me notice on April 5th.  I never received notice.  We verified that she has the correct address.  She seems a bit upset that she hasn't gotten her credit (um...hello...I haven't gotten my BOOK) and wants me to go to the post office, give them the DC number, and ask them what's up.

Isn't that something SHE should do, since she has the book in hand?  I told her that I'm sorry for the mix up and that I don't know what happened, but that I never got or even got notice about the book, and that I'm not going to take my 3 year old, 2 year old, and 4 month old in to the PO to find out why. 

The book is set to "go lost" on Thursday.  I'm just planning on letting it so I can get my credit back.  Is that what I should do?

Thanks.

Date Posted: 4/28/2008 3:59 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Hmm, that's a tough one.  I checked the help center and it offers little guidance to you as the receiver, more guidance to the sender, but not anything that would really help either of you in this situation. 

I'd probably let it go lost in the mail because you didn't receive it.  You mentioned that she used DC - did she use PBS-DC?  If yes, she'll still get to keep her credit.  So, everyone's a winner in that situation.  When it goes lost, you'll be added back to the number one spot on the WL and will get the next available copy.  If she didn't use PBS-DC, I'd say she's sorta out of luck regarding her credit. 

If there needs to be any post office investigative work done (and I'm not sure that's totally necessary here), she's right, it should probably be you that does it because the issue happened at your post office.  But you can just call them, I don't think you need to go in.

Date Posted: 4/28/2008 3:59 PM ET
Member Since: 1/24/2008
Posts: 6,920
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I would maybe call your local PO and ask them why your carrier would not have left the book in your mailbox instead of a 'notice' and why it went on as unclaimed. She most likely wants you to get in contact with your PO as this is where the mistake occured and her PO is just going to tell her what she already knows. Most likely, your PO will just say to try sending it again as there is nothing they can do about it now that it is already back in her hand. Then contact the sender and leave it up to her if they want to try to resend or not.  

Date Posted: 4/28/2008 4:12 PM ET
Member Since: 1/25/2007
Posts: 6,567
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I've had the same thing happen with me with a Box o Books. This went on for months too! Plus I am pretty sure she was feeding me lies because never mailed her box recived till 5mts later! I never got mine and out 6 books.

Anyway, since she isn't offering to remail it to you I'd wait till it is marked lost. That sounds like the only way you'll get your credit back.

You may want to contact R&R about it with the "contact us" button and let them know what "really" happened. This way they'll have your honesty hopefully on record and see that this person is refusing to send a book to you again.

I was thinking that you may want to contact her and let her know your plans here is something could write:

 

Dear (sender),

     I am sorry the book was sent back to you. I don't understand how that happened. I never got any notice about it either. Thanks for the suggest about going to the PO but as a mom with young children right now that isn't possible. If you are a mom yourself I am sure you will understand. ; )

If you don't mind we can try again and hopefully this time I'll get the book. But from your last message I get the idea you do mind. I do understand you have already paid for shipping once and no one likes to pay for something twice.

Again I am sorry this happened and the only solution I can see if letting the book get marked lost. That is the only way I'll get my credit back for a book I am not going get.

Also I am going to contact R&R about this problem. I feel it is the right thing to do because in a way the book did get lost. Maybe they can help us figure out what happened.

I am sorry this didn't work out and hope you can understand my situation as I understand yours.

(signed - your name or user name)

 

I hope this helps you some.



Last Edited on: 4/28/08 4:13 PM ET - Total times edited: 2
Cathy A. (Cathy) - ,
Date Posted: 4/28/2008 4:21 PM ET
Member Since: 12/27/2005
Posts: 4,111
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She can take the book to her Post Office. She should tell them that she's been in contact with you and that you have verified that the address is correct, that packages of this size are normally left in your mailbox and that you did not receive a notice about this package. She should then ask her Post Office to send it "Under Cover" to your Post Office to have them redeliver it. They may refuse to do this, but it's worth a try. If they do agree, then they won't charge her postage again.

Date Posted: 4/28/2008 4:56 PM ET
Member Since: 4/26/2006
Posts: 274
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Cathy is right on this one, I recently had one returned back to  me I had to pay $3.72 to get it back, I contacted the person they said that the address was correct but thy live in big city on Bread street and sometimes the post office confuses it for Broad street and can't find it.  Address was typed not handwritten so there should have been no mistake.

I brought it to p/o they verified address was correct, refunded the $3.72 and sent it back out under cover.

Date Posted: 4/28/2008 5:57 PM ET
Member Since: 7/31/2007
Posts: 2,689
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I agree that you should be the one to contact the Post Office as the error occurred on your end not her's.  With the DC # you should be able to call your PO and speak with the Carrier Supervisor to find out what happened....this is not something that she can do.

I'm sure the sender is frustrated, she has been out the money to mail the book to you and perhaps she was counting on that credit to get a book she has been waiting on and now there is a delay in her getting that credit.  I'm sure you can understand her frustration.

"You may want to contact R&R about it with the "contact us" button and let them know what "really" happened. This way they'll have your honesty hopefully on record and see that this person is refusing to send a book to you again."

I think this statement is a bit harsh as it implies that the sender is a liar and you have no way of knowing that.  Besides nowhere in anything you said did you imply she refused to resend the book...otherwise why would she verify your address and ask you to check with your PO.  Looks to me like she is trying to work this out.  At this point I don't see any need to contact the PBS Team with something they can't do anything about.

Just my 2 cents

Date Posted: 4/28/2008 6:04 PM ET
Member Since: 1/10/2007
Posts: 13
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OP here.  I did call my PO and they said they have it marked as an "oversized" package, making it postage due.  She claims this isn't true and I believe her.  So I wrote her and told her that and asked what she wanted to do.  I mentioned the sending "undercover" so we'll see what she does.

 

Date Posted: 4/28/2008 6:11 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Jennifer, sound to me like you are handling it perfectly...!!!!

Hopefully she had gone in to mail the package from her local post office and that will debunk yours...I've had similar things happen like that when I was dealing with a small town PO...sometimes they get the "little guy" syndrom and try and be controlling.



Last Edited on: 4/28/08 6:14 PM ET - Total times edited: 1
Date Posted: 4/29/2008 12:50 PM ET
Member Since: 1/10/2007
Posts: 13
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Update again.  The sender talked to her PO and my PO and they are going to let her send it under cover.  The book went lost today so I told her I would buddy her the credit (she did not use PBS DC) when I got it.

Problem solved!

Cathy A. (Cathy) - ,
Date Posted: 4/29/2008 12:52 PM ET
Member Since: 12/27/2005
Posts: 4,111
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You don't have to buddy the credit to her. You can just go to your Transaction Archive and click "Was Book Received?"

Date Posted: 4/29/2008 1:23 PM ET
Member Since: 1/10/2007
Posts: 13
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Well you learn something new everyday.  Thanks!