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Topic: How Would You Handle This

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Subject: How Would You Handle This
Date Posted: 11/5/2014 7:12 PM ET
Member Since: 2/26/2013
Posts: 778
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I just received two cookbooks, one hardbound and one plastic comb.  There was no inner wrapping, and the top was completely torn off the package, so part of the comb got damaged and I have to repair it in order for the pages to stay in.  This in itself is not too big a deal, but the book has green writing (it's a Christmas cookbook) and someone had underlined tons of recipes in red felt tip and put checkmarks by them - underlined every single ingredient and instructions!  Why you would ruin a cookbook like that is beyond me, but whatever.  Anyway, since the writing is in red, really noticeable because of the felt tip, print is in green, the sender would have to have noticd it.  How would you mark this?  (I've taken no action yet.)

Date Posted: 11/5/2014 7:16 PM ET
Member Since: 4/25/2007
Posts: 11,730
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Underlining/highlighting is not okay unless it's a textbook and the sender has confirmed with you via PM that you will accept the book with the highlighting.

Since it sounds like the sender did not, I would mark that one RWAP.  It is up to you if you want to ask for your credit back. 

Date Posted: 11/5/2014 7:38 PM ET
Member Since: 8/3/2009
Posts: 572
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I agree with Sarah. It's up to the sender to confirm with you prior to mailing as per the textbook exemption, and as it sounds like they didn't do that, you should mark it RWAP. I wouldn't hesitate to ask for my point back - you may not get it but I think it's totally reasonable to ask. They explictly didn't follow the PBS rules.

I've had to RWAP for writing a few times since coming on PBS, and a surprising number (to me) of senders have said they didn't even look in the book. Either they got it secondhand and never checked, or it was a family member's book that they gave away. Maybe they're just saying that to feel better about sending an underlined/highlighted book, but it's still a bit odd. Even if I know I've owned a book myself and not loaned it out, I still flip through the pages before accepting/mailing, just in case some damage has happened that I haven't yet noticed.

Last Edited on: 11/5/14 7:39 PM ET - Total times edited: 1
Date Posted: 11/5/2014 8:45 PM ET
Member Since: 4/25/2007
Posts: 11,730
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I'm the same way, if I haven't read the book prior to sending I definitely flip thru it first before posting and before sending to make sure there are no obvious issues.

Date Posted: 11/5/2014 10:01 PM ET
Member Since: 11/14/2010
Posts: 220
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Actually writing is allowed in a cookbook as well as a textbook, but you have to PM about it first.

Date Posted: 11/6/2014 3:41 AM ET
Member Since: 11/30/2007
Posts: 5,016
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  • No staining

    • Exception: Cookbooks may have some mild staining, since these are used in the kitchen and while cooking, and some minor degree of staining could be expected in a used cookbook.  Also a small amount of writing in cookbooks could be expected
      • HOWEVER, if you post a cookbook and it is stained and/or written-in, the condition must be described to the requestor in a Personal Message
      • AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
      • You can use the PM button on the request on your My Account page to send a message
      • This is the one of the ONLY three cases in which a PM exchange about a book is required before the book can be sent (the others are for travel guidebooks and textbooks/workbooks--see above).
  • So, if it were me and I received that cookbook, I would RWAP it and ask for my credit back. They didn't follow the rules as described.
Date Posted: 11/6/2014 6:20 PM ET
Member Since: 1/21/2009
Posts: 11,985
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I had someone mail me a cookbook with the comb binding.  It got damaged in transit due to the poor packaging. Do some folks have no clue how items are handled in mailing?  If the item(book) is not flat you do need to take measures to insure it arrives unbroken.  A box probably would have been more appropriate.  

Hope you get your credit back for the writing.  It says a little writing is okay but you must PM first to notify the requestor and wait until they either accept or reject your copy.  I think sometimes people here either do not read the rules thoroughly or plainly ignore them.  Not good.

Date Posted: 11/6/2014 11:05 PM ET
Member Since: 12/28/2006
Posts: 14,177
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RWAP - as Connie posted, PBS guidelines have some special regulations for Cookbooks due to the nature of their use.  But in regards to writing and highlighting, the PBS Swappability rules always apply....unless the Textbook Waiver had been involked, in which case you would have been notified and given permission or the transaction terminated.

Date Posted: 11/7/2014 8:49 PM ET
Member Since: 12/11/2008
Posts: 42
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If no PM exchange discussing and authorizing the writing, I'd RWAP it.  Whether you ask for your credit back is really up to you.

Date Posted: 11/7/2014 11:45 PM ET
Member Since: 4/28/2009
Posts: 10,376
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And maybe PBS needs to state that comb binding books must be wrapped a certain way.  Though I've never had to deal with damage to one, I wouldn't know specifically the best way to wrap one to avoid damage during transit without being instructed.

Date Posted: 11/12/2014 7:15 PM ET
Member Since: 2/26/2013
Posts: 778
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The sender responded that she was given the book by a relative but didn't even look at it so didn't know.  Personally, I always flip through books to see if there's any writing or torn pages.  I know cookbooks won't always be in as good condition as novels, but you don't expect writing in red felt tip pen all through the book.  Thanks for the responses.