Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: How will I know....HAPPY ENDING!!!

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: How will I know....HAPPY ENDING!!!
Date Posted: 2/10/2010 6:46 AM ET
Member Since: 3/8/2009
Posts: 6,035
Back To Top

...if someone hits me with an RWAP?  Do I get an email or a PM?  The email address I have attached to my account here is strictly for PBS, so I don't really check it that often.  I'm here enough to know pretty much everything I would get via email.              

I don't plan on getting an RWAP, but I do have a transaction going that just feels like it might head that way. 



Last Edited on: 2/15/10 9:53 AM ET - Total times edited: 1
Rick B. (bup) - ,
Date Posted: 2/10/2010 6:50 AM ET
Member Since: 11/2/2007
Posts: 2,625
Back To Top

PM

Date Posted: 2/10/2010 8:36 AM ET
Member Since: 7/23/2006
Posts: 15,930
Back To Top

It was a pm.

(Yeah, I got a receiver mark a book RWAP because the cover didn't match the picture here )

Date Posted: 2/10/2010 9:13 AM ET
Member Since: 3/8/2009
Posts: 6,035
Back To Top

That would be aggrevating!  I think this one is more likely to just  never mark it received.   Unfortunately, I didn't use PBS DC on this batch.



Last Edited on: 2/10/10 9:14 AM ET - Total times edited: 1
Date Posted: 2/10/2010 9:30 AM ET
Member Since: 11/30/2007
Posts: 4,974
Back To Top

Christa, you can also check Club Communications.

Rhonda, I hope you didn't give the sender a credit. It says whenever you post a book that the cover does not have to match. I get books with different covers all the time.

Date Posted: 2/10/2010 10:32 AM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

(Yeah, I got a receiver mark a book RWAP because the cover didn't match the picture here )

It's an easy mistake to make. When I was new I thought it meant they posted the book incorrectly. The member was nice and explained to me about different covers. If you're nice and explain, then it shouldn't be a problem. I marked the transaction resolved in the archive and all was well.

Date Posted: 2/10/2010 11:46 AM ET
Member Since: 1/17/2009
Posts: 9,852
Back To Top

I marked the transaction resolved in the archive and all was well.

Just so you know fo rhte future, there is also an option to mark "marked RWAP by mistake", which is a better option in this situation. :) It erases the RWAP completely.

Date Posted: 2/10/2010 12:15 PM ET
Member Since: 11/5/2009
Posts: 1,083
Back To Top

Yeah, I got a receiver mark a book RWAP because the cover didn't match the picture here

Unless the ISBN was different, PBS should not have allowed them to do a RWAP, or at least should not have it count as a black mark on your record.  On the other hand, if it had been me I would have sent a PM to the recipient to give them a "heads up" about the cover being different.  I had one of those.  Not only was the cover different, the author was different (the author wrote under a pen name also but the copy I had listed the author's real name, not the pen name).  The recipient said  they didn't care as long as the contents was the same book (which it was).  I always think that an ounce of prevention is worth a pound of cure.

Date Posted: 2/10/2010 3:29 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

Just so you know fo rhte future, there is also an option to mark "marked RWAP by mistake", which is a better option in this situation. :) It erases the RWAP completely.

Oh, I didn't know that. I didn't even mark it as resolved until something like 6 months after the fact. I read about how to do it on here and realized I never had (the member didn't ask me to or tell me I needed to in any of the PMs). Just goes to show there's always something new to learn about PBS. :)

Date Posted: 2/10/2010 3:36 PM ET
Member Since: 7/23/2006
Posts: 15,930
Back To Top

LOL!  Oh, of course, I asked him to mark it as a mistake and explained about it being ok for the picture to be different :)   He did - it was no problem.

Still, at first when I saw a RWAP I was soooo upset!

Date Posted: 2/10/2010 5:08 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I had someone RWP me for sending the wrong binding.  They had misordered. They weren't paying attention and ordered a hardcover when they wanted an audiobook and didn't notice that they were only charged 1 credit. 

If I remember correctly there was an email saying something like There is a Problem With a Book You Have Sent.  There was also a PM from the member. 

Any Emails PBS sends you also show up in Club Communications. I try to check that at least once a week incase my email accidentally blocked something. 

The main clue would be a PM from the recipient stating their complaint.

Date Posted: 2/10/2010 10:23 PM ET
Member Since: 3/8/2009
Posts: 6,035
Back To Top

So the situation with this transaction is this:  The mail-by date was 2/8.  The mark-mailed date was 2/10.  The order came in right after I had just mailed out about 30 books in two days and I was waiting to build up a few more to do all at once.  I printed the wrapper on the 8th and thought I would be able to get out and put it in the blue box that evening, but I didn't.  So I missed the "mail-by" date.  The next morning I was going to PM the requester and let her know it would go out that day, but when I logged on that morning, I had a nasty PM from her asking if I was planning to mail the book or if they should request it from somebody else.  I responded that I was not able to mail it the night before, but it would go out that day, first class.  So DH mailed it for me that day (2/9).  I had a meeting to go to after work and didn't get home until 9pm, when I had another nasty PM from the requester asking me to refund their credit since it was night time and I "obviously" had not mailed it that day since I hadn't marked it mailed yet.  I responded that it had been mailed first class that day as I had said earlier and I was just getting home to mark it mailed.  I explained that I do not mark mailed before going to the PO, only after I am positive that it actually got mailed.  SHe responded that it had not been marked mailed by the evening and she found the book at the UBS for $2.

Then today, I went to look up the help documents about mailing late.  It never refers to the mail-by date.  It just  says you have until the mark-mailed date to mark it mailed.  Then it says if you receive a book that was mailed "late" you can note its postmark date in the little survey thing.  The sender will basically get a "warning" email noting that the post mark was "late", which could be due to the PO not postmarking it for a day or two, or the blue box not being emptied on time, etc.  But that a "pattern" of mailing late can get your account suspended.

So when they refer to being mailed "late" are they talking about mailing after the mail-by date, even if it is before the mark-mailed date?  Or are they talking about the postmark being later than the date you marked it mailed?  I'll be surprised if this person ever marks this book as received.

Date Posted: 2/10/2010 10:39 PM ET
Member Since: 1/17/2009
Posts: 9,852
Back To Top

I would send her a PM a few days before it goes lost, asking her if she received it.

As dumb as it sounds, she just may be "punishing" you by making you wait for your credit until right before it goes lost.

But, if she doesn't mark it received and doesn't respond to your PMs, then I would write to PBS and forward them the PM that said she bought it at the UBS, and ask them to look into it.

Date Posted: 2/10/2010 10:41 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I am 99% sure they mean by the mark-mailed date. I'm surprised the member was so rude. I've had people mail it on time and then mark it mailed an hour before it times out. Who knows what happened, but it happened. No biggie.

I hope she marks it received no matter how upset she is that you mailed the book "late." It's pretty petty of her not to. After all, she could have checked the UBS before ordering the book and saved herself the drama she is creating.

Edited for typos....



Last Edited on: 2/10/10 10:44 PM ET - Total times edited: 1
Date Posted: 2/10/2010 10:44 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Or, maybe they'll have time to calm down in the meantime and will follow the rules and mark it received, or do so just to avoid putting their account in jeopardy, since we aren't allowed to just ignore a book being received because we're impatient, or don't want to deal with a RWAP, or found a cheap copy elsewhere, or are in a bad mood, or are just generally a negative person, etc.

When they talk about a book mailed late, they mean after the mark mailed date (48 hours after the day you said you could mail by), or later than the allowed time after when you said you had mailed it. I don't know exactly how late it has to be to trigger a warning e-mail, but I do know you're safe from getting one.

ETA: I also agree with the above statement about having PBS check into it if she doesn't mark it received. That's a violation of the rules. Her getting a cheap copy elsewhere has no bearing on her obligations here. She should have checked the used book stores earlier and saved herself some drama.



Last Edited on: 2/10/10 10:49 PM ET - Total times edited: 1
Date Posted: 2/11/2010 1:37 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

Christa, most likely PBS will consider anything mailed withing 48 hours of your mailing date to be 'on time'.   I'm shocked you had so many nagging pm's from this member in just a few days.  If she doesn't mark it recieved by the 'lost' date, I'd contact PBS admin and forward her messages.  I agree with Tiffany, the fact she purchased the book elsewhere does not change her PBS membership obligations.  So sorry you've had to deal with this unpleasantness.



Last Edited on: 2/11/10 1:37 AM ET - Total times edited: 1
Date Posted: 2/15/2010 9:55 AM ET
Member Since: 3/8/2009
Posts: 6,035
Back To Top

I'm happy to report that the book in question was mark received four days after I mailed it.  She did NOT send me a Thank You PM ;) but I'm okay with that....the credit it thanks enough for me!

Date Posted: 2/15/2010 10:19 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

My guess is after seeing at the UBS for only $2 she was trying to get out of having to pay a credit for the book here and hoped to bully you into cancelling the request. 

I believe in the help docs it says that a credit is owed the book was mailed up to 1 week before going lost in the system.  So even if you had marked it mailed and then waited 2wks-it would still be within the rules for you to receive a credit.  If it's mailed a week or less before it's due to go lost than a requestor can refuse to mark it received. Something like that.  PBS recognizes the fact that people have lives outside of PBS and that those lives can sometimes interfere will getting a book mailed on time.