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Topic: How long do the books stay on my page?

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Subject: How long do the books stay on my page?
Date Posted: 1/4/2017 11:21 AM ET
Member Since: 9/24/2005
Posts: 151
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I took a few books of my bookshelf list b/c I gave them to a friend who is NOT on PBS. I clicked on "Send to a Friend" and put in friend's address and such... but now the books are still showing on my "Books to Mail" tab.  How do I get them off?

Date Posted: 1/4/2017 11:35 AM ET
Member Since: 4/2/2007
Posts: 5,597
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Mark them mailed.

Cathy A. (Cathy) - ,
Date Posted: 1/4/2017 1:18 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Actually, I think you have to mark them received to make them go away.

Date Posted: 1/4/2017 8:52 PM ET
Member Since: 6/30/2007
Posts: 2,407
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Yes, mark them mailed and either mark them received right away or wait 'til your friend tells you they've been received. When I use mail to a friend for an extra book included with an ordered book I wait 'til the regular book is marked received so the books are all together on the transaction archive.

Date Posted: 1/10/2017 12:14 AM ET
Member Since: 5/4/2009
Posts: 389
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If they are still on your 'Books to Mail' tab, then you have to mark them mailed and then you will have to mark them recieved on another tab.

Date Posted: 1/14/2017 10:46 PM ET
Member Since: 9/24/2005
Posts: 151
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They are already marked as 'mailed.'

And, there is no option to mark as 'received' b/c I am not the receiver.

Any other ideas?

Date Posted: 1/15/2017 12:10 AM ET
Member Since: 6/30/2007
Posts: 2,407
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There should be a tab on your account page titled 'books sent to friends'.  And on that a button labeled 'did your friend receive the book?'  When you open that, there are two more buttons, the same ones you would see when a regular book order is enroute to you: 'not yet' and 'yes, continue'. 'Yes, continue'  will yield a thank you message and you're done. The 'not yet' button loops back to the open 'books sent to friends tab'.

Date Posted: 1/15/2017 8:23 AM ET
Member Since: 9/25/2008
Posts: 3,666
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If it is on "books to mail" tab, did you print the label? You don't need to actually print but you need to click on that so that you can mark the books mailed and received.

When you use "mail to a friend" you are the sender and receiver.

Cathy A. (Cathy) - ,
Date Posted: 1/15/2017 9:49 AM ET
Member Since: 12/27/2005
Posts: 4,124
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OK, I just did this and here's what I saw:

  1. Look at the Book Details page and select More Options / Mail-to-a-friend
  2. Enter the freind's address and confirm to send the book -- book shows up on Books to Mail tab on my account page
  3. Print wrapper, then click Book has been mailed -- book shows up on Books Sent to Friends tab on my account page
  4. Click Did Your Friend Receive the Book -- select Yes, Continue and book disappeared from my account page

Can you confirm that these are the exact steps you followed and the book is now on your Books Sent to Friends tab? If so, follow step 4 above to mark it rceived.

If the book is actually on your Books I've Mailed tab, then you posted it to a friend's wish list and sent it through a normal PBS transaction for a credit. The other member will have to mark it received, and the book will stay on your page until she does. Since you didn't actually mail the book to anyone, you would need to contact PBS using the Contact Us link at the bottom of the page for help with this.

Date Posted: 1/15/2017 9:48 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Mail-to-a Friend will ADD to the number of books received in YOUR  account after you mark received.