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Topic: How long do you give for RWAP to be resolved?

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Subject: How long do you give for RWAP to be resolved?
Date Posted: 4/9/2011 8:47 PM ET
Member Since: 11/28/2010
Posts: 754
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If you are asking for the credit back, how long would you give before you mark the RWAP unresolved?   I know it needs to be reasonable, since not everyone is on here all the time.   A week?  Two weeks?

Date Posted: 4/9/2011 8:51 PM ET
Member Since: 1/29/2006
Posts: 54,837
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in the Help Center, when it talks about how often you'll need to check in, it says every 5 days at minimum.  I think a week is a good amount of time.  That way, even people who can only check in on the weekend have time to see your PM. 

Date Posted: 4/9/2011 9:18 PM ET
Member Since: 7/19/2008
Posts: 15,384
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PBS expects you to get a response to your PM in a week.  You can report members who do not respond.  I wait longer than that to mark it unresolved.  I don't think we can change it once marked.

Date Posted: 4/9/2011 11:04 PM ET
Member Since: 12/28/2006
Posts: 14,167
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From the Help Documents (Follow-up on Swap Problems):

Before submitting follow-up on a problem swap:

  • You must have sent a PM to the sender, clearly asking for a response (and a credit refund if that is desired)
    • You can send the PM during the process of marking the book received, OR using the PM button on the swap in your transaction archive as described in How do I contact another member?.
  • You should allow the sender a week at least to respond to your PM and resolve the swap.
  • You should check the member's bookshelf (by clicking his or her highlighted name on the swap, which will take you to his or her bookshelf or profile, where you can click the Books button) to see if his or her account is on vacation.  If the account continues to be on vacation for more than a week, you can contact us to find out when you might expect a response from the requestor.