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Topic: How long to send?

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Subject: How long to send?
Date Posted: 3/18/2008 9:21 AM ET
Member Since: 9/3/2007
Posts: 26
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I've looked pretty quickly at the help docs but I still have a question.  I requested a book on the 11th.  I REALLY want the book.  The sender has accepted but hasn't even printed the postage yet (they're a printable postage user).  What is the max timeline for sending a book?  This one isn't a WL.  Should I just request frmo the next perosn and then cancel my request.  I want to be fair to the sender but this feels like a long time.

Date Posted: 3/18/2008 9:32 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, there is no easy answer to your question because the amount of time varies.  Generally, it is two days from the day they click the "I can send" button, however, they also have the option to pick a date further in the future if they can't send within two days.  However, because it has been a week since you requested, I'd suggest you check your transaction archive - I wonder if what happened is that the request has actually moved on to the next person in line with the book.  Whatever you do DON'T cancel your request and then re-request because your request actually just goes right back to the same person.  Let the PBS system do the work for you!

Date Posted: 3/18/2008 9:43 AM ET
Member Since: 1/7/2008
Posts: 797
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Have you sent them a PM to ask about the delay?  Once they argee to mail, they should have only 3 days (4 max if it's over a weekend) to ship the book and receive credit.  So it should have been marked mailed or cancelled by now.

Date Posted: 3/18/2008 9:46 AM ET
Member Since: 9/3/2007
Posts: 26
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So the transaction was JUST cancelled.  So I guess I'll go back in and re-order.  Hopefully from someone else this time!

Date Posted: 3/18/2008 9:47 AM ET
Member Since: 7/31/2007
Posts: 2,690
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I know you said you requested the book on the 11th but, what was the date that the person actually accepted it?  You also have to remember that "days" run midnight to midnight Eastern Time....partial days don't count. 

Example (I'll try my best to do this correct)...

Requested = 11th

Accepted = 13th (say 2pm) and they stated they'd mail it in 5 days...this partial day doesn't count.

Deadline to mail = 18th by midnight (ET)

Then they have an additional 2 days to mark it mailed.

 

ETA:  this is only an example...



Last Edited on: 3/18/08 9:48 AM ET - Total times edited: 1
Date Posted: 3/18/2008 9:51 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Heather....they can choose to have up to 5 days to mail the book...

Date Posted: 3/18/2008 9:52 AM ET
Member Since: 7/26/2006
Posts: 78
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Also I don't think you need to request another book... PBS should gone to the next person for you or you would end up with 2 copies of the book.....   Am I correct?

They have 5 days to accept the request and also another 5 days to mail the book if they want to mail later...



Last Edited on: 3/18/08 9:53 AM ET - Total times edited: 1
Date Posted: 3/18/2008 10:10 AM ET
Member Since: 2/28/2007
Posts: 2,164
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So the transaction was JUST cancelled.  So I guess I'll go back in and re-order.  Hopefully from someone else this time!

As the above poster states - PBS will re-request for you!  If there is anyone else with the book, the request goes to the next person in line.  If there are no copies of the book in the system right now, the book will automatically be added to your wishlist and you'll be sent an email when it becomes available again.  You don't have to do anything, that's the beautiful thing about the system.

Debbie - ,
Date Posted: 3/19/2008 4:56 PM ET
Member Since: 10/7/2007
Posts: 731
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OK.  I requested a book on March 14th at 2:03 PM.  It is now 5 days later and the person that I requested it from hasn't even accepted it yet.  If it's been 5 days if I understand everything correctly will it automatically go to the next person who has the book?  I checked the person's name and it is still sitting with the same person I requested from 5 days ago so I guess I'm a little confused.  Please help!!!!  Thanks.

Date Posted: 3/19/2008 5:03 PM ET
Member Since: 5/27/2006
Posts: 11,985
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Debbie - the book request will roll over to the next person offering the book around 3am tomorrow - 5 full days after you made your request.

Here are the swapping deadlines from the help center

Here is a list of deadlines associated with the PBS swapping process:

  • A sender has 5 days to respond to a request.
    • After accepting a request by clicking "I can mail in the next 2 days", a sender has 5 days to mark the book mailed. The deadline is at the end of the fifth day.

    • After accepting a request by clicking "I can mail later" and choosing an alternate Mailing date, a sender has 2 days beyond the alternate mailing date to mark the book mailed. The deadline is at the end of the second day.
  • A requestor has 48 hours to respond to an offer of a book from her Wish List.
  • A book has 26 days from the "mailed" date to get to its destination before it is declared "lost in the mail" at PBS.


Last Edited on: 3/19/08 5:05 PM ET - Total times edited: 1
Debbie - ,
Date Posted: 3/19/2008 5:09 PM ET
Member Since: 10/7/2007
Posts: 731
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Thanks Lori for the explanation.  I understand it better now also after reading Christy's note about how the time works.  I guess I get a little impatient sometimes.  Thanks again!!

Date Posted: 3/19/2008 5:10 PM ET
Member Since: 3/20/2007
Posts: 142
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I just went through this with a book I originally requested on February 20th.  The person appears to be no longer an active member and the transaction timed out at 3:01 Eastern Time on February 26th.  The request was automatically given to the next person in line at 3:01 am on February 26th. That member also appeared to be a drop-out and the request was timed out on March 3rd at 3:02.  It went immediately to the next member on March 3rd at 3:02am.  This member appears to be active since she had been a member for at least a year and had posted books to her shelf just a month before, but she also let it time out on March 9th at 3:01.  The book request was automatically given to the fourth person in line on March 9th at 3:01 and that person accepted the book and mailed within 36 hours.  (Whoo hoo!) 

So, bottom line?  If there is no response, it takes about six full days before your request passes on to the next person in the system.  Don't cancel and re-request because it will just go back to the same person who will still be first in line, but you will have started their six day timeline all over again!!!  The good news?  This helps weed out inactive members.

I've suggested to paperback swap that whenever a member lets a book request just expire, that that member's bookshelf be placed on a vacation hold.  This way, the non-responders won't keep delaying people from getting their books and in the case of my third request, I imagine there might have been a family emergency or something which kept the person from responding.  If her bookshelf gets placed on vacation hold, she won't have further books which get dropped from the system because she didn't respond.  The book I was requesting had almost 300 copies in the system and the people I was requesting it from had put it in the system almost a year ago.  That's a long time to wait if you have to re-post a book because you failed to respond to a request in a timely manner.

Sorry for the long reply!

Date Posted: 3/19/2008 5:17 PM ET
Member Since: 7/26/2006
Posts: 78
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That sounds like a good idea putting them on vacation hold.....

Debbie - ,
Date Posted: 3/19/2008 5:22 PM ET
Member Since: 10/7/2007
Posts: 731
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I guess I have nothing to be impatient about Stephanie.  In this case fourth time is a charm.  I think the idea of vacation hold is also good.