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Topic: How long does sender have to mail a book

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Subject: How long does sender have to mail a book
Date Posted: 6/28/2008 1:19 PM ET
Member Since: 6/26/2008
Posts: 34
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Hi.

I have just recently joined PBS (this week!).  I'm very excited and have already shipped out multiple books.  I have requested 2 and while one is labeled that is shipped and on its way to me, I had a question about the other.  After a person accepts my request and the label is printed, how long do they have to mail it to me?  Is there anyway for me to know what option the sender chose ('i can mail in 2 days', ' i can mail in 5 days' etc.).

I've checked out the help section, but couldn't find the answer.  Any help is appreciated.

Thanks!

Jen

Date Posted: 6/28/2008 2:12 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hi Jen--

Welcome to PBS!  From the Help Center: (Under "Getting and Sending Books at PBS > Getting Books Using Credits > What Happens After You Submit a Request for a Book") :

"# The status of each request you have submitted appears In the "speech bubble" on the right:



    * "Requested on:"
          o is the date and time that you submitted the request


    * "Waiting for Member"
          o means the sender has not yet agreed to send the book (he or she has 5 days to respond).


    * "Accepted" (with NO "will mail-by" date specified)
          o means that the sender has agreed to send the book by clicking "I can mail in the next 2 days", and has 5 days from the date of acceptance in which to mark the book mailed.  (The deadline is at the end of the fifth day.)


    * "Accepted" ("will mail-by" date specified)
          o means that the sender has agreed to send the book by clicking "I can mail later", and has until 2 days after the mail-by date shown to mark the book mailed.  (The deadline is at the end of the second day.)



# If you click on "Details" for the request, you may see:



    * "Printed:" (with a date)
          o means that the sender has printed your address to send the book (the request can no longer be canceled by you at this point).


          o The date shown here is the LAST time the address was printed.  This will update if the sender reprints the address.


          o "Awaiting Member" after "Printed" means that the address has not yet been printed.  The request can still be canceled by you at this point.

When the sender marks the book mailed, the request will move to your En Route to Me tab in My Account, and you will be sent an email from PBS telling you the book is on its way."

I know it is exciting waiting for your first books to come in, but bear in mind that PBS is not generally an "instant gratification" -- Media Mail generally takes longer than first class, and some folks only go to the post office once a week.  Be patient, though, and your patience will be rewarded :-)

Cheers,

Catt



Last Edited on: 6/28/08 2:13 PM ET - Total times edited: 2
Date Posted: 6/28/2008 2:20 PM ET
Member Since: 6/26/2008
Posts: 34
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Thank you!  I think I get it now.  Appreciate your help