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Topic: How long does it take to order a book?

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Subject: How long does it take to order a book?
Date Posted: 9/12/2009 12:21 PM ET
Member Since: 8/28/2009
Posts: 3
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I know this is a sill question, but I am new and have tried to order a book for the 1st time, and whenever I submit my info, it takes me to a blank screen....I opened up a new browser to wait, and when I checked back 15 MINUTES later, it still had not gone through and was blank.  It's this site because I have no problems on any other site I visit.  Help!



Last Edited on: 9/12/09 12:24 PM ET - Total times edited: 2
Date Posted: 9/12/2009 12:32 PM ET
Member Since: 1/17/2009
Posts: 9,778
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The ordering page should respond as fast as loading any other web page on the site, for me it is 5 or 6 seconds.

What browser are you using? If you search the forums I have seen people post suggestions for fixing issues with different browsers. Also, you may want to use the "Contact Us" link at the bottom to ask PBS about it, because I think there are some known issues with certain browsers.

Date Posted: 9/12/2009 12:37 PM ET
Member Since: 8/28/2009
Posts: 3
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Ok...it was because I didn't put my address on my account....I put it on the order page, don't know why that wouldn't work, why does PBS even have an address form on that page then???

Date Posted: 9/12/2009 12:50 PM ET
Member Since: 6/29/2007
Posts: 17,127
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You can enter an alternate address (like if you want the book sent to a friend) on the order page.   Now that you've entered your address, you should be good to go.

Date Posted: 9/12/2009 12:53 PM ET
Member Since: 5/14/2009
Posts: 6,852
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That is for you to confirm the address, but also if you want to use a alternative...I believe.  Then again I am assuming you are asking when you request a book it comes to the confirmation page where you are to confirm you want to request and it has a address that appears.  The addresss that appears is your default address and I think there is a button to change that address if you so desire.

Date Posted: 9/12/2009 12:58 PM ET
Member Since: 8/28/2009
Posts: 3
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That makes sense then....thank you so much everyone!

Date Posted: 9/12/2009 1:00 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Welcome Genevieve  -you are going to love the site and it takes time to familiarize yourself with everything.