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Topic: How long does it usually take to get a response to a RWAP?

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Subject: How long does it usually take to get a response to a RWAP?
Date Posted: 5/16/2012 1:44 PM ET
Member Since: 12/23/2005
Posts: 3,003
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I just got a re-offer for the book, but this issue hasn't been resolved yet.

Date Posted: 5/16/2012 3:10 PM ET
Member Since: 1/8/2009
Posts: 2,016
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In my personal experience, usually within 24 hours of marking it RWAP. I have had one non-response. According to the help docs, the recipient is supposed to give 5 days for the first response.

 

Once you have marked the book(s) received, give the sender 5 days to respond.

If you don't hear from the sender within 5 days:

  • For problem books that were marked received and are now in your Transaction Archive: go to your Transaction Archive  and click Then choose "The Sender has not responded."  This will send an email to the sender, making it clear that she or he needs to respond or forfeit credit for this swap.

If you don't hear from the sender within 2 days after you have done the above to send that "follow-up" email to the sender, contact us.  Failure to respond (in an active account) is considered admission of fault in a problem swap.

If the sender responds and resolves the problem:

  • You should mark the problem 'resolved' from the Transaction Archive, as described in Follow-up on Problem swaps.
  • 'Resolved' does not require a credit refund - you can mark 'resolved' if you consider that the sender has done what was needed (even if that was nothing).

If you made an error and the swap was not actually a problem:

  • If the problem is NOT resolved by the sender (and negotiations between you are finished),

    • choose "Problem was not resolved"  in your Transaction Archive, as described in Follow-up on Problem swaps
    • It is best to wait a week before marking a problem swap "unresolved"- this can't be undone.
Date Posted: 5/16/2012 3:19 PM ET
Member Since: 8/19/2007
Posts: 4,243
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I'm sitting on one where I'm still waiting for the sender to respond to the RWAP, and tomorow will be day 5.  If you have the credits, and it's a WL book, go ahead and order it if you want.  If you don't have the credits you can mark the "not now'.    You can mark 'not now' once, and then if it's offered again you either have to take it or lose your place in line.  Good luck. Pat

Date Posted: 5/16/2012 3:35 PM ET
Member Since: 12/23/2005
Posts: 3,003
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Thanks!

Date Posted: 5/17/2012 6:58 PM ET
Member Since: 12/28/2006
Posts: 14,171
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PBS has excellent guidelines for most situations heart