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Topic: How long should I wait before marking it as unresolved?---RESOLVED

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Subject: How long should I wait before marking it as unresolved?---RESOLVED
Date Posted: 9/1/2010 12:58 PM ET
Member Since: 10/28/2009
Posts: 47
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I recently received my first RWAP, and I asked the member for my credit back; the member has not yet sent any response back.  So, how long should I wait before I mark the problem as unresolved if the member does not fulfill my request? 



Last Edited on: 9/1/10 7:34 PM ET - Total times edited: 1
Date Posted: 9/1/2010 1:14 PM ET
Member Since: 1/17/2009
Posts: 9,858
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If the member won't respond to you you should contact PBS. PBS will probably not get involved in the boook dispute but they make sure that members respond to each other.

http://www.paperbackswap.com/help/help_item.php?id=529

Here is a link to the doc, in the middle it describes the waiting times and procedures for contacting PBS if the other member does not respond.



Last Edited on: 9/1/10 1:24 PM ET - Total times edited: 2
Date Posted: 9/1/2010 1:23 PM ET
Member Since: 9/24/2007
Posts: 453
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you should give them a week to respond

Date Posted: 9/1/2010 1:50 PM ET
Member Since: 1/30/2009
Posts: 5,696
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What everyone else said.  Additionally, I also include a deadline in my PMs, just to eliminate any possible confusion.

Date Posted: 9/1/2010 4:55 PM ET
Member Since: 10/28/2009
Posts: 47
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Thanks for the advice; I did not include a deadline because I didn't think about it.  I am just hoping the member has not seen the message yet rather than the fact that he or she is ignoring it.  I included pictures of the damage to the book in the message; I thought that it would explain the reason for wanting the credit back.  I do realize the member is NOT required to give it back, but I thought that he or she may want to.  I will give it a week and see what happens.  Thanks.

Date Posted: 9/1/2010 6:06 PM ET
Member Since: 10/6/2005
Posts: 10,717
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A lot of people are on vacation right now since this is the last week before most public schools re-open. I would give a week like the help files say.