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Topic: How Long to Wait for Reply?

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Subject: How Long to Wait for Reply?
Date Posted: 8/15/2008 1:57 PM ET
Member Since: 9/1/2007
Posts: 149
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A couple of days ago I received the wrong book in the mail. It's annoying but it happens, so I shot the sender a nice email explaining the situation. I haven't heard back yet so I checked the sender's profile. She's new (since June) and had no books listed as successfully sent or or received. I'm... concerned. What do you think?

Date Posted: 8/15/2008 2:04 PM ET
Member Since: 6/18/2008
Posts: 1,050
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I would be concerned, too. I say give her a week to respond, then maybe take your complaint to PBSTeam.

Date Posted: 8/15/2008 2:30 PM ET
Member Since: 5/10/2007
Posts: 5,526
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plus she could have everything hidden (which is the default for sent/received books - you have to turn it on) OR she could be on vacation

Last Edited on: 8/15/08 2:30 PM ET - Total times edited: 1
Date Posted: 8/15/2008 5:32 PM ET
Member Since: 7/7/2007
Posts: 4,815
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A week is the standard PBS wait time.  Also, not to dumb things down, but if your nice email didn't clearly request a response/action, write again and request such.  The Help Center recommends that members be plain and clear in their requests for response, credit back, etc.