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Topic: How long should I wait for a response?

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Subject: How long should I wait for a response?
Date Posted: 10/28/2008 6:26 AM ET
Member Since: 1/15/2008
Posts: 1,748
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Yesterday I had to mark a book RWAP and ask for my credit back. How long is a good amount of time to wait for the person to respond? If they don't respond by then, what should I do?

Sandra (dru) -
Date Posted: 10/28/2008 7:11 AM ET
Member Since: 1/20/2006
Posts: 508
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Tiffanie, 

  • You should allow the sender a week at least to respond to your PM and resolve the swap.
  • You should check the member's bookshelf (by clicking his or her highlighted name on the swap, which will take you to his or her bookshelf or profile, where you can click the Books button) to see if his or her account is on vacation.  If the account continues to be on vacation for more than a week, you can contact us to find out when you might expect a response from the requestor.
  • Date Posted: 10/28/2008 7:13 AM ET
    Member Since: 1/31/2006
    Posts: 1,402
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    You should give them a week to respond, if they don't respond in that time, then send follow-up info per the instructions below.  Per the Help Center (There is a Problem With a Book I Received):

    If a book you requested using credit(s) arrives with an "official" problem, you need to

    • send a Personal Message to the sender either during the process of marking the book received and/or using the PM button on the transaction in your Transaction Archive, as described in How do I contact another member?.

    Your PM should be polite but clear.  It should clearly ask for a response, and if you want a credit refund, this information should also be included in the PM.

    You should give the sender a week to respond.

    We suggest this text: "Thanks for sending the book.  Unfortunately there is a problem [explain the problem here--if this was an unpostable book you can say that the problem "makes this unpostable by site guidelines, and I won't be able to swap the book again"].  I would like a credit refund, which can be accomplished by clicking Give Refund in your transaction archive on the Request Details page for this swap, and I will be happy to mail the book back to you if you will provide postage."

    • If the problem is resolved by the sender, submit that information in follow-up from your transaction archive.
    • If the problem is NOT resolved by the sender (and negotiations are finished), submit that information in follow-up from your transaction archive

    Hope this helps and you get it resolved soon  : )

    eta - dru beat me to it  :  )



    Last Edited on: 10/28/08 7:14 AM ET - Total times edited: 1
    Date Posted: 10/28/2008 1:02 PM ET
    Member Since: 1/15/2008
    Posts: 1,748
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    Thanks. I will do just that. If I don't hear anything by Monday I will take action, thanks!

    Date Posted: 10/28/2008 2:02 PM ET
    Member Since: 11/26/2006
    Posts: 221
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    You may not get your credit back... It's up to the member to refund your credit...if they don't you are out of luck.  :(

    The last RWP  I had posted a ARC and after 2 PM's finally responded in a negative manner and  said she didn't have any credits.

    When I pointed out she could buy credits....no response....



    Last Edited on: 10/30/08 10:26 PM ET - Total times edited: 1