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Yesterday I had to mark a book RWAP and ask for my credit back. How long is a good amount of time to wait for the person to respond? If they don't respond by then, what should I do? |
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Tiffanie, |
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You should give them a week to respond, if they don't respond in that time, then send follow-up info per the instructions below. Per the Help Center (There is a Problem With a Book I Received): If a book you requested using credit(s) arrives with an "official" problem, you need to
Your PM should be polite but clear. It should clearly ask for a response, and if you want a credit refund, this information should also be included in the PM. You should give the sender a week to respond.
Hope this helps and you get it resolved soon : ) eta - dru beat me to it : ) Last Edited on: 10/28/08 7:14 AM ET - Total times edited: 1 |
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Thanks. I will do just that. If I don't hear anything by Monday I will take action, thanks! |
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You may not get your credit back... It's up to the member to refund your credit...if they don't you are out of luck. :( The last RWP I had posted a ARC and after 2 PM's finally responded in a negative manner and said she didn't have any credits. When I pointed out she could buy credits....no response.... Last Edited on: 10/30/08 10:26 PM ET - Total times edited: 1 |
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