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Topic: How Long Do I Let This Go On?

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Subject: How Long Do I Let This Go On?
Date Posted: 12/3/2008 11:58 PM ET
Member Since: 1/10/2008
Posts: 345
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I received a book that didn't meet my requestor conditions and marked it RWAP.  This was a couple of weeks ago.  We seem to be in a "return the book to me and I'll give you your credit back" -- "no, give me my credit back *and* the postage to return the book to you and *then* I'll send it out" circle.  Round and round. 

 

I admit I'm getting pretty irriated, but it isn't all her fault.  I have very specific conditions for three authors and instead of just rejecting -- please PLEASE reject it! -- they send it out anyway, the result being I received dozens of books in November I didn't want.  I originally wasn't asking for my credit back, but mid-November I got fed up and started doing that.  Most of them have just ignored me -- so I'm not seeing much point in having an RC at all.  So my irritation isn't from just this one transaction. 

 

Today I PM'd her, acknowledging that she's probably been busy with the holiday and can we finish this up?  All I did was start the "you first" exchange again.  Frankly, I'm just ready to send her a PM saying I'm tired of the dance -- I'll just mark the transaction "unresolved" and have a nice Christmas. 

 

How long would you mess around with this? 

Date Posted: 12/4/2008 12:43 AM ET
Member Since: 5/20/2008
Posts: 1,123
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I think at this point I would mark it unresolved - that triggers an automatic e-mail from PBS and tends to get things moving a little more favorably.

Date Posted: 12/4/2008 12:44 AM ET
Member Since: 1/19/2006
Posts: 472
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When a book doesn't meet your requestor conditions, the member is supposed to give you your credit back.  You are not under any circumstances required to return the book.  If she would like the book back then she needs to refund the credit and cover postage (sometimes a credit is used to cover postage).

I would include the relevant help center doc about this in a PM.  Politely let her know that if she would like the book back then she needs to refund your credit plus the postage credit and that if she does not refund your credit with in a week that you will mark the transaction unresolved.  If you feel like being generous you could say that you will send the book back once she refunds the first credit provided she gives you a second credit when she receives the book and that you will mark the transaction resolved then, but if not you will mark it unresolved.  Use DC so you know if she actual has gotten the book or not and if she gets the book and doesn't refund the second credit in a couple of day mark it unresolved.

I wouldn't keep going around and around with her.  By the rules she really only has a limited set of choices.

Date Posted: 12/4/2008 5:33 AM ET
Member Since: 6/23/2007
Posts: 6,025
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One week is a good time limit to let this kind of stuff go on. After a week of  "dancing" around the issue, I would mark it unresolved.

ETA: here's a link to the relevant Help Document: If you receive a book that violates your Requestor Conditions...



Last Edited on: 12/4/08 5:38 AM ET - Total times edited: 1
Date Posted: 12/4/2008 9:35 AM ET
Member Since: 1/10/2008
Posts: 345
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Thanks, ladies.  It appears all I can do is ask for my credit back, which I did.  She seems to want the book back -- and I have absolutely no problem sending it back to her.  But I'm not going to do it until she refunds my credit and does something about the return postage -- which she seems to want to pay in cash after she receives the book.  We're at an impass.

Date Posted: 12/4/2008 9:36 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you are getting all these postable but not what you want books:  maybe your RCS are confusing. 

Date Posted: 12/4/2008 9:54 AM ET
Member Since: 2/2/2008
Posts: 742
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Been there and done that myself and I know just how you feel. I have RC's myself and they are very clear and not worded to be taken anyway other than what I meant when I  wrote them, I got a book with pages ripped and even missing pages and this member swore she just read that book before she sent it to me, in other words i'm lying as she read it and the book was not in that condition. However, I did get my credit back and she wanted the book back as well, I stated plain and clear when you reimburse me for the postage or give me another credit you'll get the book back, ok, we'll dance here as well. Said she would return the MONEY, not stamps or credit but MONEY for postage so I took that chance and she did as she said she would. I did use the DC when I sent the book back and she did send me cash in the mail, so everyone was happy by the time it was over and done with. ""Took a couple weeks but alls well that ends well.""

 

Wish you luck here as i said..Been there and done that and didn't get the t-shirt but got my credit and postage returned..

Date Posted: 12/4/2008 10:12 AM ET
Member Since: 3/19/2007
Posts: 62
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What's sad in this is that you need RCs to specify no ripped pages???!!!  I would warn the receiver that you have done all you can and will be marking the swap unresolved by a certain date if your credit is not returned (along with the postage if she wants the book back).  Also, if you can take photos of the issue and link to them for her, it might help (it didn't in my case....a cover falling off and ripped pages was denied at first and then attributed to faulty glue but he still refused to return my credit). 

Hope it works out better for you!

Lauren

Date Posted: 12/4/2008 11:21 AM ET
Member Since: 8/16/2007
Posts: 15,201
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Unfortunately not all transactions are going to get settled to everyone's satisfaction. It the nature of swapping with strangers and you may just want to mark it as not resolved and move on.

I've got to agree with Mary, if you have received dozens of books in November I didn't want, its a good sign your RC needs to be changed. I can see one or two people being confused or not caring, but once you get over 4 or 5, it tells me your RCs are probably not saying what you want them to say.

Date Posted: 12/4/2008 12:21 PM ET
Member Since: 1/10/2008
Posts: 345
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What's sad in this is that you need RCs to specify no ripped pages???!!!

 

Um -- that's someone else.  The book is fine.  :-D 

Date Posted: 12/4/2008 12:56 PM ET
Member Since: 1/10/2008
Posts: 345
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There's nothing confusing about my RCs.  For these three authors, I don't want book club editions.  I specifically state: 

 

"If you don't know what a book club edition is -- and they can be hard to identify -- please refuse the request."

 

And yet, not only did I receive the book club editions, when I marked them RWAP they say "What's a book club edition?"  At the risk of sounding snarky, once again it's a matter of people in a book club not knowing how, or bothering, to read.  

 

The books that I requested have hundreds in the system.  I am perfectly happy to wait while the request works its way through the inactive accounts, people who don't want to be bothered with RCs, etc., etc. 

Date Posted: 12/4/2008 5:40 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Kris--

If it isn't already there, perhaps add your username and a link to your profile, so that the confused have an opportunity to ask first.  I know that's generally not desirable with RCs, but maybe it would help?

Cheers,

Catt

Date Posted: 12/4/2008 6:05 PM ET
Member Since: 8/31/2008
Posts: 2,608
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Wouldn't the Book Club edition have a different ISBN, so it wouldn't have mached on a WL request, since everything is based on ISBN??          Or do Book Club editions not have a separate ISBN?

Val

Date Posted: 12/4/2008 6:17 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Some do, some don't Val. I have seen it both ways often. My guess is it depends on if the Book Club is owned by the same publishing company that does the general release.

Kris - if the books have a lot of copies in the system have you thought of posting in the Book Bazaar looking for people who a certain they have the full sized version? Might be less stressful. Or a PM to the sender gets your order reitterating your need for a non-BC edition and pmaybe some pointers on what they can look at to determine it?

Date Posted: 12/4/2008 6:17 PM ET
Member Since: 2/1/2008
Posts: 3,472
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It depends.  Sometimes, the book club editions do have the same ISBN.  And then there are the folks who don't match the ISBN's when posting, especially if they have looked and the binding type, title and author are all the same.  And then there are the book club editions that don't have ISBNs.  Those really confuse some people :)

 

Oops!  looks like Melanie and I posted the same information at the same time :)



Last Edited on: 12/4/08 6:19 PM ET - Total times edited: 1
Date Posted: 12/4/2008 7:04 PM ET
Member Since: 1/19/2006
Posts: 472
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And yet, not only did I receive the book club editions, when I marked them RWAP they say "What's a book club edition?"  At the risk of sounding snarky, once again it's a matter of people in a book club not knowing how, or bothering, to read.  

You forgot that some of those people might have gotten the books from PBS or a used book store or as a gift, so they have no idea that it is a bookclub edition.  They may have confused a bookclub edition with an edition that includes a readers guide in it or questions at the end for discussion.  You might want to consider clarifying your RC.  It is possible that people have no idea what a bookclub edition is but think they know what it is and be wrong.  Now granted if they have no idea what a bookclub edition rather than having the wrong idea they should decline.  I'm just saying its not as clear cut as you might think.

I agree with Melanie that posting in the book bazzar might be the best way to go.

Date Posted: 12/4/2008 8:03 PM ET
Member Since: 4/6/2007
Posts: 1,410
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Last Edited on: 6/5/11 12:38 PM ET - Total times edited: 1
Date Posted: 12/4/2008 10:18 PM ET
Member Since: 1/10/2008
Posts: 345
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If it isn't already there, perhaps add your username and a link to your profile, so that the confused have an opportunity to ask first.  I know that's generally not desirable with RCs, but maybe it would help?

 

Yeah -- that's already in there, too.  And as a matter of fact I got a couple of PMs from people about the RC and we got it figured out.  I've had quite a few rejections saying, "I just don't know. . ." which doesn't bother me a bit, either. 

Date Posted: 12/4/2008 10:32 PM ET
Member Since: 4/16/2008
Posts: 770
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Maybe if your RC stated that a book club edition does not have the price listed, it might help.  There is a link floating around somewhere on the forums that states what a Book Club Edition looks like-perhaps if you included that link it might help?

To be honest, before I joined PBS and started checking the forums regularly, I never knew what a BCE was.  Silly me, I always thought BCEs were better because they were smaller hardcovers.  I never knew people would not care to get them ;o)

Subject: book club editions
Date Posted: 12/5/2008 5:12 PM ET
Member Since: 10/10/2008
Posts: 63
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Since I don't belong to a book club (other than PBS), & now purchase my books from BAM, Walmart, Walgreen's, or Kmart- I would not know or notice if I had a book club edition.Do those businesses sell book club editions?

Hubby was in wholesale book & magazine distribution for over 30 years, periodicals came directly from publishers. Oh, how I miss the days of freebies: stripped books, once read, then shredded for paper recycling.

janet m.

jansails 

Date Posted: 12/5/2008 5:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe you should put in your RC more info about a book edition is-maybe describe what it usually looks like: no price on cover, ISBN inside instead of on the jacket, smaller size etc..,   Because it seems like people are sending you perfectly good postable books and then having a ding against them because they didn't know they had a BCE.  I also agree with asking in your signature and the book bazaar for non WL books.  Who knows you might even get a deal if someone has more than one and they want to get rid of them. 

Cathy A. (Cathy) - ,
Date Posted: 12/5/2008 5:36 PM ET
Member Since: 12/27/2005
Posts: 4,142
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I'm with you Karen, I prefer BCEs to retail editions because they're smaller. Almost all of them can be shipped for the 1 lb Media Mail rate.

Date Posted: 12/6/2008 12:12 AM ET
Member Since: 7/5/2007
Posts: 2,207
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Typically, I do not care what version of a book I get.  However, I have a growing collection of BCE Fire Sea because of people who just don't read my RC.  In order to cut down on "I don't know if it is" rejections and to educate those who just don't know what a BCE is, I put this at the bottom of my RC:

 * A bookclub edition may not be "obvious" but is generally identifiable by the combination of BCE # (4-5 digit, usually on back cover), smaller size, cheaper binding (not bound into cloth), lack of price on dust jacket, lack of ISBN, and blind stamp.  Sci-Fi/Fantasy Book Club books are usually smaller, cheaply bound, no price, and have the BCE # on the DJ.

ALL I WANT is all the books in that series to be the same size.  Since I already had 4/7 as normal hardback, I went with normal...*sigh* *sigh* *sigh*

Date Posted: 12/9/2008 2:06 PM ET
Member Since: 6/25/2008
Posts: 1
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Gee I never realized swapping books was so complicated. If I request a book and it is in good condition, I'm a happy camper, The books I have gotten from PBS have been great. Thanks for this site

Date Posted: 12/9/2008 2:49 PM ET
Member Since: 11/13/2005
Posts: 510
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Since your real issue is the size, why not put the measurements you want in as part of the RCs?  Something like this might work better.

"For these 3 books (x,y, & z), I am looking for the trade hardcover editions with dustjackets only, not the book club editions.  The trade editions will be x" high by y" wide, with a price on the dustjacket, published by Acme, Inc.  The book club editions (which I don't want) will be smaller, with no price and possibly a different publisher."

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