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Topic: how long?

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Subject: how long?
Date Posted: 12/31/2007 6:26 PM ET
Member Since: 6/3/2007
Posts: 2,260
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Does it usually take to hear back on feedback? I am gettnig really ansy. A friend sent me a GC for 5 credits, when i went to redeem it said it had already been used. I know for a fact it hadnt, and verifyed with my friend.

so i sent feedback through the link and nothing yet. And i have a WL book that just came up and could use my christmas credits for. Ack!

Date Posted: 12/31/2007 6:31 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Hi Katie,

I've always received an automated reply within a few hours and then the personal reply a day or two later. 

Date Posted: 12/31/2007 7:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think it depends on what day and time it is honestly.  I think PBS is pretty much run by volunteers and its New Years Eve.  I needed help once on a weekday and got it almost immediately. 

Did you try the "Live help" or look to see if there' s a tour guide on that can help you?



Last Edited on: 12/31/07 7:33 PM ET - Total times edited: 1
Date Posted: 12/31/2007 7:45 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Tour Guides don't have access to member accounts.

Date Posted: 12/31/2007 11:59 PM ET
Member Since: 6/3/2007
Posts: 2,260
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well I sumbited it a few days ago. But its alright someone nicely borrowed me a credit til mine get settled.