How to Manage Conflict Anger Emotion Author:Bill Hebert Has the cost of "flaring emotions" been too high for you or your organization? Anger can cost valuable time, disrupt work flow, cripple team spirit, and generally stifle productivity. Losing your own temper can cost you the respect of employees, co-workers, and management. — Conflict and opposing points of view are part of the workplace and par... more »t of your life; you can't change that. But you can change the way you react and manage conflict when it does occur.
In this real world, thought provoking seminar presented by Bill Hebert, you'll learn scores of ideas for keeping your cool under pressure. And you'll develop a six-step, fail-proof strategy for helping all of those around you learn to stay focused and positive persons.
Following the guidelines in this audio program, you can become the peacemaker in your organization, the person everyone else looks to for a cool head and fair dealings. You'll be able to desensitize yourself to conflicts and show others the way to come together for more successful relationships.« less