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Topic: How should this order be cancelled? (Post edited)

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Subject: How should this order be cancelled? (Post edited)
Date Posted: 3/11/2009 6:56 PM ET
Member Since: 2/12/2008
Posts: 4,470
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Someone asked for a deal in the Book Bazaar. After PMing back & forth, She ordered a couple books so she could get a couple free unpostable books, too.

I accepted the requests, and printed out the label. This is the status currently in the system. 

My S.O. was taking the packages to the P.O. & set the bag somewhere & forgot about them. He retraced his steps & went back to get them when he remembered ( a couple hours later.) The bag is gone. It was not  turned into Lost & Found at the places he checked.  

This order needs to be cancelled now. From what I've read, the Requestor needs to do it instead of me, (the Sender) because the order would simply get sent to the next person on the FIFO line. She only ordered the books because she was getting a deal. I don't want her bumped forward, and that new Sender accepts the request before she has a chance to PM them & cancel. :(

Since the label was already printed, is it still possible for her to cancel the order? If not, how do we proceed now?

 



Last Edited on: 3/11/09 7:10 PM ET - Total times edited: 2
Date Posted: 3/11/2009 7:17 PM ET
Member Since: 1/17/2009
Posts: 9,946
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You should contact PBS, give them the details and let them cancel the order.

I believe that they are the only ones who can cancel the order properly at this point.

Use the 'Contact Us" link at the bottom. And, you should send the other member a PM so she knows what happened.



Last Edited on: 3/11/09 7:18 PM ET - Total times edited: 2
Date Posted: 3/11/2009 7:48 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Printed, but not mailed can be cancelled by the sender, she can't at this point. I would let her know that you are cancelling so she can watch for the orders rolling so she can cancel them right away. Bummer on someone taking the packages :(

Date Posted: 3/11/2009 7:52 PM ET
Member Since: 2/12/2008
Posts: 4,470
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Thanks both of you. Maybe we can co-ordinate a time when I cancel, so she can then cancel on her end, when the books get bumped forward in the FIFO line. :(

Date Posted: 3/11/2009 7:55 PM ET
Member Since: 1/17/2009
Posts: 9,946
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Yes, Melanie is correct, you as the sender can cancel.

However, you are also correct that her orders will then go into FIFO to someone else presumably not offering a deal.

I wouldn't cancel unless you know for a fact that the other party is sitting on her PC and ready to cancel the orders as soon as you cancel her order. Otherwise, someone unrelated to the whole transaction could get the order and have it printed & mailed to her before she is even aware of it.

 

Date Posted: 3/11/2009 7:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You could always mark them mailed and then buddy her a credit.  Then she can mark them received and you are both in the same credit position since her credit is basically in escrow right now.

I had a book ordered from me recently. It looked fine when I posted it but I noticed a stain after I had printed the label.  I PM'd the person to see if they wanted it as a freebie. She did still want the book. So I marked it mailed and buddied her a credit.  They system gave me her escrowed credit when she marked it received and she had the credit I gave her to compensate for the credit the system took when she ordered the book. 

Date Posted: 3/11/2009 8:00 PM ET
Member Since: 5/6/2008
Posts: 5,340
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Keep in mind that whoever found the package may in fact mail it.  I would consider it if I found it, or maybe turn it into the PO in hopes the party would look there.

Date Posted: 3/11/2009 8:19 PM ET
Member Since: 2/12/2008
Posts: 4,470
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Mary, I'm liking that idea. This way there is no problems of us both having to sit that the computer at the same time and Murphy's Law intervening.

Veronica, I thought of that, but there was no postage on the package yet. So, if the books got tossed into a mailbox, I'm thinking they would most likely be returned to me, being as they are still in the same city. If they are shipped forward with postage due, that would cause another headache. Unless the Requestor refuses the package.