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How Organizations Measure Success: The Use of Performance Indicators in Government
How Organizations Measure Success The Use of Performance Indicators in Government Author:Neil Carter, Patricia Day, Rudolf Klein Throughout the 1980s, the British Civil Service made enormous efforts towards developing indicators to measure the performance of government. How Organisations Measure Success analyzes these methods from their origins in the 1960s to their revival in the 1980s. The authors predict that this trend--with its emphasis on accountability and p... more »erformance--is likely to continue in the future as government continues to delegate activities to agencies and as it looks for methods to assess their performance. How Organisations Measure Success also provides a comprehensive examination of the natural history of performance indicators across a variety of government departments, public agencies and private businesses.« less