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Topic: How to pay postage for wrong mailing

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Subject: How to pay postage for wrong mailing
Date Posted: 11/20/2009 1:23 PM ET
Member Since: 6/7/2009
Posts: 5
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I recently received the wrong book from one I ordered.  Instead of "Magic School Bus - World of Animals", I received "Magic School Bus - World of Bugs."   I marked it received but "Wrong Book".  (I do realize now I shouldn't have marked it received, that there is another way to do this).  The sender responded asking that I return that book and she'd send the right one.  In the meantime, I had looked up what to do in the Help area and sent their recommended standard reply  - something like "please refund the credit and provide postage and I will return it...".

My question is: how do they pay the postage for me to return the wrong book to them?  Is there a way to do this through the PBS system?  How is this usually handled?  The other party has not responded yet but I thought I should find out what I could.

Thank you,

Date Posted: 11/20/2009 1:28 PM ET
Member Since: 4/30/2007
Posts: 2,728
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The easiest way is for the sender to buddy you a credit.  A credit is worth something like $2.75, so that covers postage in most cases.  If you are wanting actual currency, then the sender can either mail it to you or use Paypal.

Date Posted: 11/20/2009 5:00 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I had someone once just mail me the stamps. Since neither of us was in a hurry, that was fine by me.

Date Posted: 11/20/2009 5:47 PM ET
Member Since: 10/22/2009
Posts: 1,452
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When I had to return a book to a sender because she forgot to mark it mailed (and I ended up with two copies), I asked her if there was anything she'd like on my bookshelf.  She placed an order for a book and I sent that book and the original book back to her.  It probably cost me a little more postage, but that way I got a credit from her and she got a book she didn't have before.

Date Posted: 11/21/2009 10:03 PM ET
Member Since: 6/8/2009
Posts: 896
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Laura - I like your solution!