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Topic: How can I get this person to say she has mailed the books...

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Judith L. (JML) - ,
Subject: How can I get this person to say she has mailed the books...
Date Posted: 9/24/2007 10:05 AM ET
Member Since: 10/28/2005
Posts: 189
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so I can say I received them?  I ordered a book (and got a 2 for 1 deal) from someone who doesn't seem to look at her account much or manage it well.  She sent the books and I received them last Thursday.  I've PM'd her to remind her to click the books have been mailed button so I can get the books received button, but I haven't heard anything.  Will the system at some point assume they haven't been mailed and move me down to the next person on the FIFO list?  I don't want that, I already have the books.  Any suggestions?

Date Posted: 9/24/2007 10:35 AM ET
Member Since: 1/22/2007
Posts: 1,101
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she has five days max to mail off the books- I think after the five days are up and she hasn't marked them as mailed they would go back into the system. If you have them they will no longer actually be on her shelf and she is screwing it up for the next person who wants those books.  Unless the books were on your wish list you will not get another copy of the same book unless you order- at least I don't think so- maybe someone can verify this for me.

 

 

Date Posted: 9/24/2007 10:41 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Check your transaction archives. If she never marked the book mailed, it's surely been long enough for your request to have canceled. You can mark it received from that canceled transaction. Check the status of your original request on the front page. It's surely gone to someone else at this point, and you'll probably need to cancel it before you end up with two copies of the same book.

Date Posted: 9/24/2007 11:36 AM ET
Member Since: 2/28/2007
Posts: 2,164
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This happened to me once.  The transaction was marked as cancelled because the sender supposedly never mailed the book, but the book did arrive to me.  I PM'd the sender, offering to buddy a credit to him (since he could not have marked it as mailed at this point) but never heard back from him.  So, I kept my credit and got the book too.

Date Posted: 9/24/2007 12:15 PM ET
Member Since: 9/30/2006
Posts: 6,856
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Check your transaction archive.  It should show up with a red x on it, but you can mark the book received there and the other member will get their credit.  I had this happen to me once.  The member forgot to mark it mailed because she had so much going on in her life at the time.  I was frantic that she would not receive her credit.  But I marked it received from the Transaction Archive and all was well.

Date Posted: 9/24/2007 12:46 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Lisa, if that was the only copy of that book you received, you should mark it received in the transaction archives. From the Help Center:

I received a book from a canceled transaction!

This usually happens when the member that sent this book did not complete the sending process by marking the book mailed, but sent the book anyway.  In these situations, there is a possibility that the requestor will end up with 2 copies of the book.

If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit.



Last Edited on: 9/24/07 12:46 PM ET - Total times edited: 1
Date Posted: 9/24/2007 12:49 PM ET
Member Since: 9/2/2006
Posts: 4,110
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I think regardless of whether it is a wish list book or just FIFO, if you order it and the person cancels or fails to mail you go to the next person in line.  Check your transaction archive to see if the system cancelled it, if so you are now waiting on the next person to send it.  I've had it happen to me, one of my first times I ordered a 2 for 1 deal, the gal decided she really couldn't afford the postage and just cancelled with out telling anyone, it automatically went to the next person to send me the book (of course with out the deal book much to my dismay)  I believe failing to mark it mailed is the same as cancelling.

 

Date Posted: 9/25/2007 6:11 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Definitely see if the transaction showing is from the original sender, cancel it if it is from someone else. If they have already printed the wrapper, send them a PM explaining what has happened, and ask them to please cancel if they have not mailed it already as you will be receiving a second copy and really do not want one!

Judith L. (JML) - ,
Date Posted: 9/25/2007 9:50 AM ET
Member Since: 10/28/2005
Posts: 189
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Sigh! The worst has happened, the request was canceled, it went to the next person on the list and I now have another book coming.  And it's a very common book, I only ordered it from the first person because it was part of a 2 for 1 deal.  I will have to give my credit to the new person who is following the rules, I'm angry at this person who thinks the rules don't apply to her, but I don't want to cheat her out of two books.  I hate being put in this position, I feel very put upon, and I think I will be the loser in this deal.  I welcome any suggestions.



Last Edited on: 9/25/07 9:51 AM ET - Total times edited: 1
Date Posted: 9/25/2007 10:13 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Can you just cancel it.  I've had that happen before during a deal, and I simply cancelled from the second person my request went to. 

Or can you PM the second person and explain why you need them to cancel, see if they'll work with you.  I would.  I wouldn't want to send my book to someone who doesn't want it. 

Date Posted: 9/25/2007 11:09 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Just a note, if the person has accepted the order, s/he may not want to cancel because they'd lose their place in FIFO. That can be problematic with a book for which there are many in the system. However, I'd think that R&R would be willing to return the person's place in FIFO, as s/he canceled the order as a courtesy to another member. Just drop a feedback to R&R to ask for help on that issue.

Date Posted: 9/25/2007 1:51 PM ET
Member Since: 1/15/2007
Posts: 1,410
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Sigh! The worst has happened, the request was canceled, it went to the next person on the list and I now have another book coming.  And it's a very common book, I only ordered it from the first person because it was part of a 2 for 1 deal.  I will have to give my credit to the new person who is following the rules, I'm angry at this person who thinks the rules don't apply to her, but I don't want to cheat her out of two books.  I hate being put in this position, I feel very put upon, and I think I will be the loser in this deal.  I welcome any suggestions.

 

You don't need to mark the cancelled request received.  From the Help Center under "I received 2 copies of the same book!"

 

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process. 

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may post the extra copy of the book into the system for others to request.
Judith L. (JML) - ,
Date Posted: 9/26/2007 8:59 AM ET
Member Since: 10/28/2005
Posts: 189
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Thanks, everyone for your support.  I PM'd the person who was next on the FIFO line and explained everything, and she told me not to worry about the credit, she has plenty.  The other person who caused the problem also told me to forget it, so I have to decide whether to give her credit for the books or not.  On the one hand, she did send the books, but was sloppy with the administration of her account and maybe should not be rewarded for this.  But I don't want to act like a Mom delivering a punishment, I want to be fair.  I'm still on the fence on this one, and I'll let you know what I decide.  I will probably give her the credit, because that feels right to me. But I'd like everyone to look at Shariopel's shelf, because she has been so wonderful and understanding about this situation.