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Topic: How to get a refund from printed postage...?

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Subject: How to get a refund from printed postage...?
Date Posted: 9/7/2014 2:56 PM ET
Member Since: 4/11/2007
Posts: 824
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It would figure... the first time I actually use printed postage and I end up having to cancel the transaction. According to the PBS docs, if a transaction is canceled, the postage and fees can't be refunded by PBS. They go on to say "you could try taking the printed, unused wrapper to the PO and discussing this with them". I know that the USPS clerks will not buy back stamps, so I have to wonder just how this would work. Any advice would be helpful.

Cathy A. (Cathy) - ,
Date Posted: 9/7/2014 4:38 PM ET
Member Since: 12/27/2005
Posts: 4,145
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Send a feedback message to the team using the Contact Us link at the bottom of the page. USPS resellers have a very limited amount of time during which postage resellers can issue a refund, so if you send in your message fast enough and they see it quickly enough, they may be able to help you. I agree that taking it to the Post Office is useless.

Date Posted: 9/7/2014 5:13 PM ET
Member Since: 4/11/2007
Posts: 824
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I don't understand why it's such a big deal. They *should* be able to issue a 'void' to the USPS and then refund the dollar amount to a user's account. I know that eBay can do it, so PBS should be able to as well.

Date Posted: 9/7/2014 6:32 PM ET
Member Since: 7/19/2008
Posts: 15,476
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PBS forwards the money on to the third party and USPS. They don't have it. There is about a half hour window, if they get the message. After that, it is transferred on. (I think Paypal and eBay are their own in house third party.)

PBS states repeatedly that the postage is not refundable. 

We can reprint the postage, as long as we do not change any of the settings. 



Last Edited on: 9/7/14 6:34 PM ET - Total times edited: 2
Date Posted: 9/7/2014 6:39 PM ET
Member Since: 7/19/2008
Posts: 15,476
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Please note there have been a couple of incidents of postage timing out or showing up as an error message this past week. If you have a duplicate postage charge due to the error pages, please contact PBS. That is a separate category. 

Date Posted: 9/7/2014 7:15 PM ET
Member Since: 3/13/2009
Posts: 202
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For this very reason , I thought that a request could not be cancelled by requester after postage was printed. If requests were able to be cancelled at that point there would be a lot of complaints.

Date Posted: 9/7/2014 7:46 PM ET
Member Since: 4/11/2007
Posts: 824
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The transaction was not canceled by the Requester. It was only after I had printed the label that I discovered that the ISBN-13 referenced two books with different ISBN-10 numbers. (One is a student guide and the other is the teacher's guide.) Although I am a die-hard user of USPS Tracking, prior to today, I had never used printed postage. Since I will not be the one dropping my packages at the post office this week, I thought it would simplify things for the person running my errands to just hand the packages to the clerk and ask for an acceptance scan. While it will bug me if I cannot get a refund of my printed postage, it won't kill me. However, I will also never use printed postage again. Sorry, PBS...



Last Edited on: 9/7/14 8:23 PM ET - Total times edited: 1
Subject: Good news!
Date Posted: 9/8/2014 7:01 PM ET
Member Since: 4/11/2007
Posts: 824
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Sometimes, companies do the right thing without being pressed... I was given a complete credit for the printed postage and the fee charged by PBS. No fuss and no muss. I am a happy camper.

That said, in the future, should I use printed postage, I will make sure to double-check everything *before* I hit the 'Print' button. angel



Last Edited on: 9/8/14 8:47 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 9/9/2014 10:21 AM ET
Member Since: 12/27/2005
Posts: 4,145
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Glad you got it worked out.