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Topic: How Do I Respond to a Request

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Subject: How Do I Respond to a Request
Date Posted: 7/19/2009 5:24 PM ET
Member Since: 6/26/2006
Posts: 987
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This is a first for me.  I got a request for a book  that I have had on my bookshelf for as long as I have been a member, about three to four years? Anyways, when I got the book out, I noticed that one of the picture pages was loose, it wasn't before.  I want to pm the member that requested it. I at first checked "cannot mail book" thinking it would bring up the person's address so I could pm her and ask her if this was okay, but it just said are you sure you can't mail. I didn't want to go any further. I just wanted to ask the member if she still wanted the book before I took it off my bookshelf.  Bonnie

Date Posted: 7/19/2009 5:30 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I think you have to accept it and then you can PM.  I don't think it shows up in your transaction unless it is the requestor cancelling.  May want to wait for add'l comments...just in case I am wrong.

Date Posted: 7/19/2009 5:32 PM ET
Member Since: 11/14/2005
Posts: 6,421
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You only have 2 choices for a request "I can mail the book" or "I cannot mail the book" not "I'd like to PM the requestor first" that can only be done by accepting the request and then PM'ng them. If you decline the request, the request is sent on to the next person with a copy of the book, and you might as well not bother PM"ng them since they have a new request sent and it may have already been printed and cannot be cancelled.

So, if you want to see if they want the damaged book, the only option is to accept the request, which I don't think you can do now, since you already clicked "cannot send". Sorry

Date Posted: 7/19/2009 5:36 PM ET
Member Since: 6/26/2006
Posts: 987
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I clicked "cannot mail" and the message came up "are you sure you cannot mail" so I cancelled out, so I don't think I have technically hit the cannot mail yet? I don't want to do something that is a bad thing to do.  I suppose I should just let it go on to someone else to send? Bonnie

Date Posted: 7/19/2009 6:19 PM ET
Member Since: 9/25/2008
Posts: 4,033
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I'd click "cannot mail" and add a message that when you inspected the book before packaging you noticed that it no longer met the PBS guidelines so you are canceling the request so that the requestor gets a "postable" book.

Date Posted: 7/19/2009 8:41 PM ET
Member Since: 6/26/2006
Posts: 987
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That's what I finally ended up doing, checking the cannot mail and giving a reason why, which looked like it was a required field to answer. I really feel bad and hope that whoever requested the book wasn't really, really looking forward to it.

Date Posted: 7/19/2009 9:57 PM ET
Member Since: 5/5/2008
Posts: 515
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Are there other copies of the book in the system? If so, the person's request will just go to the next person in the FIFO line, and they'll still get their book.