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Topic: How would you respond?

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Subject: How would you respond?
Date Posted: 2/3/2011 8:47 PM ET
Member Since: 7/4/2008
Posts: 5
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It seems like, after a long time of having mostly problem free swaps, I'm running into a rash of issues.  I received a wish listed book this weekend with several water damaged pages as well as scribbled highlighter and pen on several pages.  I decided to just mark it "Received" rather than RWAP and sent a brief PM telling the person that although I wasn't asking for a credit back, the book was not postable and explained why, asking them not to send out books that are not postable in the future. 

I get this in reply - "First of all, I admit there was some scribbling obviously done by a child on the inside cover of the book.  That's the way I received it from another member. To me, it was such a small thing that I didn't give it a second thought.  It certainly didn't affect the readability of the book.  I'm sorry you thought otherwise but maybe if you want your books in pristine condition you should purchase them new.  After all, this is a used book club swap."

Part of me says I should just drop it and part of me really wants to reply and send her the postability conditions and explain that readability has nothing to do with postability.  I guess I am irked because I kind of thought I was helping her out.

I guess I should have marked it RWAP.  I didn't because I will be passing it on to my mother after I get done reading it and so I wouldn't be re-posting it anyways. 

Should I respond?  Or just drop it?

Date Posted: 2/3/2011 8:55 PM ET
Member Since: 12/3/2005
Posts: 3,348
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Personally, I would drop it.  People like this aren't worth the effort.  I had done the same thing as you previously and received snotty comments as thanks as well.  I now mark every problem book RWAP; however, I very rarely ask for a credit return as the odds of getting one are slim to none especially with people knowingly posting substandard books.  Sorry you got one of the bad ones but luckily they are definitely outnumbered by the awesome traders.

Date Posted: 2/3/2011 9:36 PM ET
Member Since: 10/2/2007
Posts: 10,280
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My personal experience is that most people do return the credit when I mark a book RWAP and ask for my credit to be returned.  I think only one person in the past refused to return my credit when asked.  Now....few people have ever offered to return a credit without my asking, so I ask anymore if I'm marking the book RWAP and want the credit returned. 

I don't like going through the process of marking a book RWAP or asking for my credit to be returned, but its far better than continually sacrificing credits for other people's mistakes.

In the cases where I don't mark the damaged book RWAP and I later realize I should have, I just chalk it up to a learning experience.



Last Edited on: 2/3/11 9:39 PM ET - Total times edited: 1
Date Posted: 2/3/2011 9:56 PM ET
Member Since: 4/25/2007
Posts: 11,540
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At this point, I'd let it go since you didn't RWAP it or ask for your credit back.  Why let one grumpy person who's not going to listen anyway tick you off?  Not worth the effort.  If this is a newer member, I predict a rash of RWAP swaps in their future.

Subject: It is disappointing
Date Posted: 2/3/2011 10:17 PM ET
Member Since: 9/29/2009
Posts: 3
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Of the last 4 books I recieved, 3 were in bad condition. People are sending books that are falling apart! Just disappointing, I send out nice copies and I get a book that is split in half or has the covers poorly scotch taped back on. Shaking my head here. To be fair, I have recieved some very nice pristine copies too. With the last order I simply sent a message that if it was falling apart or beat up just cancel. What do I get? A book that is falling apart. Not right

Date Posted: 2/3/2011 10:24 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I would respond. "This IS a used book club, but it has minimum standards for the condition of books. I am not looking for prestine books at all, only ones that meet the site's minimum posting requirements. This book did not meet those minimum requirements. If you received the book in this condition you should have asked the sender to return your credit instead of passing it on. Readability really has nothing to do with whether a  book can be posted to PBS. There are other sites that do allow damaged books to be posted and there is the Book Bazaar on PBS that offers a way to swap books that do not meet the minimum standards set by the site. I am sorry you are upset that I pointed out this book was  not postable. I only wanted to let you know that someone could mark this Received With A Problem and you could be out the credit, postage, and book. Too many problem swaps could even cause you to lose your account."

I will always clearly explain to a member that books have to meet the site requirements and just because they might not care, does not mean they should expect the next person to do so and it could cost them.

Date Posted: 2/3/2011 10:26 PM ET
Member Since: 7/2/2010
Posts: 868
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Just an FYI

The writing  on the inside of the cover doesn't make unpostable, I believe.  If that was the only place you found highlighting and writing, that didn't make it unpostable.  The water damage of course did.

 

no highlighting, underlining or writing on text pages (exception for Textbooks/Workbooks and travel guidebooks --see below)

Also, if you receive an RWAP, you should mark it as such.  You don't have to ask for your credit back but it puts it on the record.



Last Edited on: 2/3/11 10:28 PM ET - Total times edited: 1
Date Posted: 2/3/2011 11:31 PM ET
Member Since: 9/11/2005
Posts: 905
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Any time I have had a receiver question the condition of a book, I have returned their credit without being asked (I may not have noticed a problem with the book)  I have enough credits that I don't think a disagreement is worth the effort.  The only time this didn't apply was when some receiver said I had sent them a library book that was checked out and needed to be returned to the library.  I informed them that it was a deleted book, and that the libraries here don't mark them as such when they sell them in their yearly sales.  I got a note of apology back and they said they would inform the site--and thanks for informing them that library discards were OK which they didn't know.    Anyway, I agree that almost everybody here is trying their best, but not everybody. 

If I have a book that is questionable at all I usually send it on but with a note first telling themm to let me know if they don't find it acceptable and I'll refund the credit.  The only alternative, I think, is th donate the book to Goodwill or throw it away.  Almost always they say, send it on---rarely do they ask for their credit back.

Date Posted: 2/4/2011 7:25 AM ET
Member Since: 7/4/2008
Posts: 5
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Thanks for all the replies.  In this instance, I am just going to drop it, as I really don't want to get into a PM argument with this lady, when I was just trying to help her out to help her avoid problem swaps in the future. 

From now on, I will definitely be marking books such as this RWAP, even if I am not asking for my credit back. 

(Oh, and the writing was on the back cover AND on several text pages throughout the book.  I know the former is postable - the latter is not.)

Thanks again! 

Date Posted: 2/4/2011 9:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Marking books RWP is what gets the bad senders out. When people just let them slide it keeps them here longer and encourages more bad book sending.

Date Posted: 2/4/2011 12:39 PM ET
Member Since: 1/3/2009
Posts: 866
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Now, see... I'm a rule follower. When I joined, I tried to read everything.. all the rules and conditions. Doesn't mean I won't make a mistake or overlook something, but still. Why do people join and not even try to find out how the club works before they jump in? And why do so many of us find it so hard to mark something RWAP? I want to be nice. I don't want to have any unpleasantness with anybody. I haven't marked a few transactions RWAP, when I probably should have. I actually looked for excuses not to.

Most of the time, the "problems" with the book don't bother me, but they make the book unpostable. Fortunately, I've never had to argue with anybody. Unfortunately,  it's because I never complained. From now on I will. If we would all mark RWAP when we should, maybe this would stop.

Date Posted: 2/4/2011 12:45 PM ET
Member Since: 3/27/2009
Posts: 1,516
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I hate the "it was perfectly readable" excuse.  Readable does not equal postable.  It's not like the rules here are complicated or impossible to follow.  I don't understand people who just have a blatant disregard for them.  Makes it hard on the rest of us.

Date Posted: 2/4/2011 1:29 PM ET
Member Since: 2/25/2010
Posts: 388
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Actually, at this point I'd pm TPTB and send them a copy of the email.  You know...the one that admits to highlighting but shows a flagrant disregard for rules?

You probably won't get your credit back since you're not asking for it but the "grownups" will send a little note to the "children." ;)



Last Edited on: 2/4/11 1:29 PM ET - Total times edited: 1
Date Posted: 2/4/2011 2:00 PM ET
Member Since: 4/28/2009
Posts: 9,724
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I just had a member accuse me of sending 2 damaged children's books (1 WL, other free unpostable-- I had PM'd to ask if she wanted it since it was in same series and I described the condition that made it unpostable)

She claimed because no PO message was included, it couldn't have been a damaged package that PO resealed in an envelope.  Well, I had wrapped them in green copy paper after wrapping in plastic (like I do all books) -- she claimed no plastic

and it was in an envelope!  So I know that's not how it left my hands!  I gave her her credit back just to get her off my back and will refuse any future requests from her!



Last Edited on: 2/4/11 2:01 PM ET - Total times edited: 1
Date Posted: 2/4/2011 2:07 PM ET
Member Since: 2/25/2010
Posts: 388
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Jeanne, you're better than I am.  I would have told her to forget it.  Especially after she said there was no plastic. 

Date Posted: 2/4/2011 3:37 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Carley sez:

<<From now on, I will definitely be marking books such as this RWAP, even if I am not asking for my credit back.>>

This is the best policy, in my opinion.  Otherwise, the member thinks it is acceptable and the problem just gets passed down the line until someone is willing to mark it RWAP.  One honest mistake isn't going to get anyone's account closed, but a pattern of RWAPs and disregarding the rules will (and should) do so.

I'm sorry you had a negative experience, Carley.  I really like Melanie's reply.

Date Posted: 2/5/2011 7:50 AM ET
Member Since: 1/3/2009
Posts: 866
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How ironic that I just commented about this. I'm currently reading a hardback copy of "House Rules" by Jodi Picoult that I had on my wishlist. I thought I was way down on the list, so I was surprised to get it back in November. Just got around to reading it and there are underlines in the text mid-way through the book. Now I checked the book when I got it, but at 354 pages, it's hard to see. I realize this person may not have even read the book, and didn't know the underlines were  there, but .... I think that may not be the case.

Anyway, it's way too late to do anything about it now... except whine that I have this big, hardback, heavily wishlisted book that is now unpostable.angry

Date Posted: 2/5/2011 8:56 AM ET
Member Since: 2/2/2010
Posts: 1,206
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I would let it go at this point.  Twice I have send what I thought were helpful PM's instead of RWAPing and twice they have been rude back.  When I started here, I thought I read the rules, but after being on the boards for awhile I learned that I sent out a few books that were unpostable, and no one complained or let me know.  I feel a PM might have straightened me out faster.  You were trying to be helpful.

I also hate the "I received it that way" line! 



Last Edited on: 2/5/11 8:57 AM ET - Total times edited: 1