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Topic: How am I supposed to know...

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Subject: How am I supposed to know...
Date Posted: 4/23/2008 12:13 PM ET
Member Since: 11/8/2007
Posts: 3
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I recently had a request for a book I listed.  I posted it by typing in the ISBN and the book I had came up.  Now the buyer of the book says that it is not the correct cover and he has been hasseling me about giving him his credit back.   Like I said, it is the book that came up by the ISBN number so how can that be my fault if it's not what he wanted?  What do I do?  How do I know that he is not just reading the book and wants something for nothing?  I just don't think it's fair that he would get to keep the book AND get a credit refund.

Date Posted: 4/23/2008 12:21 PM ET
Member Since: 2/20/2008
Posts: 1,658
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The rules say that the cover picture does NOT have to match.  As long as the binding, ISBN, title and author match.  If I were you, I would look it up in the help docs and copy and paste that into a PM for him.  You do not have to return his credit...that is up to you, but if you do he does get to keep the book.

Date Posted: 4/23/2008 12:23 PM ET
Member Since: 5/10/2005
Posts: 2,349
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The cover does NOT have to match.   You are fine.

The title, ISBN, author, and binding (hardback/paperback) have to match.  Not the cover image.

There is no reason at all for you to return a credit. You listed it correctly. If he wants a specific cover he needs to put it in a requestor condition or PM after ordering (he can order, PM, and cancel, then wait for a reply, and re-order if it is the one he wants).

From the help center:

If the book cover image on a listing matches the author and title but doesn't happen to match YOUR copy of the book that has that ISBN:

  • This image does not need to be replaced.
  • Cover images do NOT have to match the book being listed, because sometimes publishers reprint using the same ISBN but a different cover art.
  • ISBN, author, title and booktype must match when you Post a book; cover image does not have to match.
Date Posted: 4/23/2008 12:48 PM ET
Member Since: 7/31/2007
Posts: 2,689
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As everyone here has said...the cover DOES NOT have to match...it says that when you post your book, now the other four points have to match (author, ISBN, Title, and booktype~hardback or paperback, etc).  I certainly wouldn't give him his credit back as you did nothing wrong...I'd respond something like:

Dear _________

I am glad that the book made it to you safely and I'm sorry that it is not the cover that you were expecting.  I posted my book per PBS guidelines which states that the cover does not have to match, please see the Help Center.  I am sorry but, I will not be refunding your credit as I have done nothing wrong.  I would please request that you not contact me further regarding this issue, further contact will be considered harassement and will be reported to the PBS Team.

Thank you

To me it would be important to state clearly that you are not at fault, you are not refunding the credit and you do not want him to contact you further, with consequences for doing so.  Then if he does contact you I would not respond but, contact the PBS team and let them handle it.

 

Date Posted: 4/23/2008 12:52 PM ET
Member Since: 8/16/2007
Posts: 15,177
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The cover ART does not have to match. The cover TYPE does. If it is the art he is haggling about, you do not have to return the credit. If it is the type (like you sent a paperback when it is listed in the system as a hardcover) then you do have to return the credit. That information is right there when you post the book. It will tell you that cover art doesn't have to match but that you must match the ISBN, title, author and book type (and it will show if it is hardcover or paperback).

Date Posted: 4/23/2008 1:51 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Ditto all of the above! If it is cover art that is the issue, you can also add that if the requestor is wanting a specific cover, he should add a requestor condition specifying the cover art he is looking for when he orders the book.

Date Posted: 4/23/2008 2:32 PM ET
Member Since: 1/7/2006
Posts: 110
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As everyone above has said, the cover doesn’t have to match.  On the rare occasion when I’ve specifically wanted a certain cover (to finish a set, etc) I’ve PMed the sender right after I requested the book and explained that I really only wanted it with that cover, and if it was a different cover, I asked them to cancel the transaction.  I’ve never had a problem.

 

But once it’s in the mail, what’s done is done.

Date Posted: 4/23/2008 3:02 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Navah, if you do that with books that have many copies in the system, you're asking the person who waited for a long, long time to lose his or her place in FIFO by doing that. Put it in an RC so that the person can just mark it "Does not Meet Conditions" and the request moves to the next in line without the poster losing his or her place.

Date Posted: 4/23/2008 3:09 PM ET
Member Since: 5/10/2005
Posts: 2,349
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Or, just make the order, send the PM, cancel the order (1 hour buyer's remorse), and if they mail back that it is the right cover re-order (double checking it is still going to the same person).

Date Posted: 4/23/2008 8:31 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just post in the book bazaar which cover you're looking for and see what happens.  If there's several in the system, most likely you'll get a response.  Post a link in the thread to the cover you want if you can.

Subject: Thank you so much everyone
Date Posted: 4/23/2008 11:45 PM ET
Member Since: 11/8/2007
Posts: 3
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I'd like to thank everyone for their help.  I went back and read the sections you referred to and you are right....the cover does not have to match.  Hooray !!   I appreciate your help very much.

Thanks again,

Kim

Date Posted: 4/23/2008 11:47 PM ET
Member Since: 4/7/2007
Posts: 663
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As everyone above has said, the cover doesn’t have to match.  On the rare occasion when I’ve specifically wanted a certain cover (to finish a set, etc) I’ve PMed the sender right after I requested the book and explained that I really only wanted it with that cover, and if it was a different cover, I asked them to cancel the transaction.  I’ve never had a problem.

 

It's not foolproof, but most generally works for me:  If I want a book with a specific cover, I search for the isbn at Amazon and check the cover image there. The isbn(s) with the image that matches what I want is the one I add to my wishlist.

Date Posted: 4/24/2008 2:02 AM ET
Member Since: 8/26/2006
Posts: 9,308
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Kim said: I posted it by typing in the ISBN and the book I had came up. 

I just wanted to mention that when you type in an ISBN, and the right title and author comes up, you do have to check the binding, as Melanie said.  Sometimes a publisher will reuse an ISBN for a different binding, so you have to be sure that if it says hardcover, you're posting a hardcover, and if it says paperback, yours is a paperback.  Otherwise, if the binding doesn't match, you have to post it as if it didn't have an ISBN.

Subject: book cover
Date Posted: 4/24/2008 10:01 AM ET
Member Since: 12/10/2007
Posts: 15
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Okay,

So I'm going to defend myself here since I am the person Kim is talking about.  You are all right that the PBS site does not require you to have the book cover match.  Which is why I listed it in my Requester Conditions that I required the book to match the cover.  Kim violated these Requester Conditions and is therefore required to return the credit.  Is there anyone out there who can possible argue this.  She violated the Conditions.  It does not matter if she doesn't understand or agree with the conditions.  She said she could meet the condtions when she agreed to mail the book. 

Mike

Subject: FYI
Date Posted: 4/24/2008 10:06 AM ET
Member Since: 12/10/2007
Posts: 15
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FYI here are my requester conditions:

For all Stephen King and Richard Bachman Books:  I would like the book covers to match the covers shown on the website.

For all other authers: No requestor conditions.

Date Posted: 4/24/2008 10:12 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Well I have to agree with Mike on this one that if he had conditions that specifically said he wanted a certain cover-the request should have been declined based on conditions. 

Normally the cover does not have to match.  Just like a hardback doesn't have to have a dust jacket.  But if the requestor has conditions that say cover must match or hardback must have dust jacket-it should be declined if this isn't the case.

Kim-look in your transaction archive. It'll show you if the conditions he had when he ordered the book. It would have come up and asked you to agree before you accepted the request.



Last Edited on: 4/24/08 11:12 AM ET - Total times edited: 1
Date Posted: 4/24/2008 10:13 AM ET
Member Since: 8/16/2007
Posts: 15,177
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You are absolutely correct Mike. If she agreed to Requestor Conditions and the book does not meet them, she must return your credit. Glad you clarified that this transaction had Rquestor Conditions on it since that piece of info was not mentioned by the OP. If she does not return the credit, contact PBS and ask them to look at the transaction to confirm that she did see the RCs (sometimes the system has a glitch that causes those to not show). If the system was at fault PBS should return the credit.

For the original poster, you are required to meet Requestor Conditions, it is not acceptable to just ignore them. If you read the Help Center on the topic, you will see that you must return the credit if you send a book that violates them. If you do not think that they were there when you accepted the transaction, you should contact PBS, they can confirm that.

Date Posted: 4/24/2008 10:19 AM ET
Member Since: 1/8/2007
Posts: 8,139
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I ditto the above, but ask that both the OP and the requestor check the transaction archives to confirm that the RC went through when the order was placed. If the RC isn't there, the OP is correct. If the RC is there, the requestor is correct.

If the RC isn't in the transction archive, the requestor should double-check the account settings to confirm that the RC's are turned on and re-order.

Subject: Transaction Archive
Date Posted: 4/24/2008 11:23 AM ET
Member Since: 12/10/2007
Posts: 15
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I just double checked the Transaction Archive and the requester conditions are listed as I posted them above and she agreed to them.

 

Date Posted: 4/24/2008 12:05 PM ET
Member Since: 8/2/2005
Posts: 405
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A question, can a persons stated conditions supercede the PBS rules and guidelines if they are in conflict with them?

Date Posted: 4/24/2008 12:18 PM ET
Member Since: 5/10/2007
Posts: 5,526
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what exactly do you mean Kristina?  or is this example what you mean:

I recently requested a HB of a book and I asked that the book have a DJ (even though PBS rules say that you don't have to have a DJ) and that it (the DJ) be in good condition.  I guess that would supecede PBS rules if I am interpreting your question correctly.  although I don't know if it is in conflict with PBS rules

Date Posted: 4/24/2008 12:19 PM ET
Member Since: 6/10/2007
Posts: 10,401
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Yes, Kristina, in this example, they can. RCs are personal preference. Michael was perfectly within his rights to have that condition.

Date Posted: 4/24/2008 1:14 PM ET
Member Since: 8/26/2006
Posts: 9,308
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Right, that's the purpose of requestor conditions.  It's a way to request books that are better than the PBS book posting guidelines.  From the Help Docs:

Why use Requestor Conditions?

  • This is the only way to request a book in "better-than-PBS-requires" condition. 
  • You may want to use Requestor Conditions because of health issues (allergies) or personal preferences (you like dust jackets with your hardcovers, or you prefer mass-market paperback size to Trade size paperbacks)
  • You can get a book that matches your requirements without losing your place in a Wish List line.
Date Posted: 4/24/2008 2:26 PM ET
Member Since: 11/13/2005
Posts: 510
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A question, can a persons stated conditions supercede the PBS rules and guidelines if they are in conflict with them?

 

In general, no, as long as the stated conditions are in the form of RCs and not, say, simply stated in the person's profile or in PMs.  The PBS rules and guidelines require that you comply with RCs, so compliance with RCs is part of the rules, not something that supercedes them.

The one exception I can think of would be someone might post something in the Bazaar like "I'm looking for a copy of <x> and I really want it, don't care if it is written in, highlighted, cover torn to shreds.  If you have a copy, please post it to my wishlist".  That would be in conflict with the PBS rules, but I don't see any reason why anyone would complain about it.

 

Date Posted: 4/25/2008 10:05 PM ET
Member Since: 11/8/2007
Posts: 3
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I did not put this book on here for any specific person to order.  I just listed as I would do any book.  I didn't send Mike anything about my having listed this book.  I have no idea how he found it but it wasn't by me telling him.  Therefore I won't refund the credit and really wish he would stop bothering me about it.

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